Mobile Banking Help & Support - Payments | OCBC Business Banking SG

Help And Support

Mobile Banking - Payments

Frequently asked questions
  • What payments/transfers can I make via the Business Banking mobile app?

    For local payments, you can make Internal Funds Transfers, Local Telegraphic Transfers, as well as MEPS, GIRO and FAST payments.

    You can also make Overseas Telegraphic Transfers through the app.

  • Can I transfer funds overseas?

    Yes, you can transfer funds overseas. Log in to the Business Mobile Banking app, tap on ‘Transfer Funds’ from the menu option, and select ‘Overseas’ to transfer funds to your overseas payees.

  • Can I make GIRO/FAST batch transactions on the app?

    You will only be able to make single GIRO/FAST payments at the moment. We are working towards adding this feature in the future.

  • Can I make payments using the templates I created?

    You will not be able to make payments using templates at the moment. We are working towards adding this feature in the future.

  • Can I upload a file through the app?

    You will not be able to upload a file through the app at the moment. We are working towards adding this feature in the future.

  • Why can’t I perform GIRO payroll transactions?

    This feature is not available on the Business Mobile Banking app currently. You can perform GIRO Payroll transactions via our business internet banking platform - OCBC Velocity. Please log in to OCBC Velocity to perform GIRO payroll transactions.

  • Can I make payments to my added payees created in the app and OCBC Velocity?

    Yes, you can make payments to your payees created in the app or OCBC Velocity.

    To add payees:

    Using OCBC Velocity

    1. Log in to OCBC Velocity to add payee using ‘Manage Payee / Payer’ module if you have not done so. The beneficiary list will be reflected as your added payees in the app.

      Using the Business Mobile Banking app

    2. You can add a payee on the Review page when submitting a transaction by ticking the field ‘Add as payee’. A one-time verification via security token is required for this transaction. Once verified, the new payee is added to the Payee list for subsequent transactions.
  • How can I add a payee to my Payee list in the app?

    You are able to add a payee when submitting a transaction at the Review page. Tick the field - ‘Add as payee’. A one-time verification via security token is required for this transaction. Once verified, the new payee is added to the Payee list for subsequent transactions.