Help And Support

Mobile Banking - About OCBC OneLook

Frequently asked questions
  • What is OCBC OneLook™?

    Leveraging on Apple's Face ID, OCBC OneLook allows customers an easy, quick and secure access to view their account information using face recognition, without the need to log in to mobile banking.

  • How do I access OCBC OneLook™?

    OCBC OneLook is available on Face ID-enabled Apple iPhones.

    For security reasons, jailbroken mobile devices are not supported.

  • How do I use OCBC OneLook™?

    You need to be a business account customer of OCBC and a valid OCBC Velocity registered user. The Business Mobile Banking app must be installed on Face ID-enabled Apple iPhones running on latest operating systems.

    Once a mobile device is registered for the OCBC OneLook service, the customer’s business account(s) can be accessed using any face enrolled by the relevant Face Recognition Feature on the said mobile device.

  • Is OCBC OneLook™ secure?

    OCBC OneLook uses your unique face, registered and stored solely on your mobile devices as a secure source of identification.

    To get started, you need to perform a one-time activation with your mobile banking Organisation ID, User ID and password. Thereafter, at the OCBC Business app, customers only need to look at their phone to view their account balances. All account numbers displayed are partially masked.

    Our app does not store any account numbers, balances or other related information on your mobile devices.

  • Can I activate OCBC OneLook™ on multiple phones?

    For security reasons, each user can only activate OCBC OneLook on one mobile phone at any point in time.

  • I have changed to a new phone, can I continue using OCBC OneLook™ on my new phone?

    Yes, simply activate OCBC OneLook on your new phone. The OCBC OneLook service on your old phone will be deactivated.

  • I have activated OCBC OneLook™ but would like to deactivate the service, how do I do so?

    You can deactivate OCBC OneLook from your mobile phone’s menu options.

  • I am an Android user, can I use OCBC OneLook™?

    OCBC OneLook™ is currently available on Face ID enabled iPhone only.

  • Do I need to pay for OCBC OneLook™?

    No, this service is free of charge.