Help & Support - Login to OCBC Velocity | OCBC Business Banking SG

Help And Support

Business Internet Banking - Login

Login Frequently asked questions
  • How to log into OCBC Velocity for the first time?

    Login with Digital Token (OCBC OneToken)

    Important Note: OCBC OneToken can only be set up using the OCBC Business Banking App

    Steps:

    1. Download OCBC Business Banking app
    2. Launch app
    3. Tap on More > Setup Password
    4. Enter OCBC Velocity Login Credentials
    5. Enter SMS One-Time Password
    6. Enter Activation Code from the email that we have sent you
    7. Setup OneToken PIN
    8. Setup Biometric access (if required)
    9. Create Velocity Login Password
    10. Please wait through the 12 hours cooling period before you can start using the app

    Login with Hardware Token

    If you have opted to use the hardware token, the nominated contact persons(s) for your company will receive an OCBC Velocity starter kit at the mailing address that you have registered with us.
    The kit will reach you within 3 business days (if your company mailing address is in Singapore) of the date of this email. It will include:

    - A welcome letter
    - A token for each user who opted for a hardware token
    - An instruction guide to get your users started
  • How to log out of OCBC Velocity?

    Simply click on "LOGOUT" on the top right-hand corner.

    For your protection, OCBC Velocity will automatically log you out if there is no activity for a period of 14 minutes. The system will also automatically cancel your session if you have been logged in for a period of 120 minutes.

  • How do I unlock my OCBC Velocity account?

     

    If you have already activated your new token and registered a valid mobile number with us,

    1. On the login page, look out for 'Forgot Password/ Unlock User' below the 'Password' field and click it.
    2. Enter your Organisation ID and User ID.
    3. Check the checkbox for 'I agree and accept the Agreement'
    4. Click 'Submit'
    5. Follow the on-screen instructions.

    If you have not activated your new token and have not registered a valid mobile number with us,
    1. Complete the Manage OCBC Velocity Account Form to unlock your OCBC Velocity account.
    2. Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us.
    3. We take 7 business days to act on your request.
  • How do I get a new password?

    If you have already activated your new token and registered a valid mobile number with us,

    1. On the login page, look out for 'Reset Password/ Unlock User' below the 'Password' field and click it.
    2. Enter your Organisation ID and User ID.
    3. Check the checkbox for 'I agree and accept the Agreement'
    4. Click 'Submit'.
    5. Follow the on-screen instructions.

    Note:
    If you have not registered a valid mobile number with us, a new password will be mailed to you within 3 business days (mailing to a non-Singapore address may take longer). We will send you the new password to your mailing address in our records.


    If you have not activated your new token,
    1. Complete the Manage OCBC Velocity Account Form to request for a new password. Please ensure that the business details and 'Get new password' fields are completed.
    2. Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us.
    3. We take 7 business days to act on your request. We will send you the new password to your mailing address in our records.
  • Why am I unable to receive notification on my mobile phone?

    1. Please ensure that your OCBC Business Mobile Banking app has been updated to the latest version
    2. Please sure that notifications are enabled for OCBC Business Mobile Banking App
  • Why can't I access OCBC Velocity?

    Please ensure that you have the appropriate software requirements and operating system / browser combinations.

    For Windows-based PCs:

     

    Microsoft Edge

    version 15 and later
    Google Chrome version 51 and later Mozilla Firefox version 54 and later
    Windows 7 N.A
    Windows 8 N.A
    Windows 10
    Windows 11

     

    For Apple Mac:

      Safari version 10 Google Chrome version 51 and later Mozilla Firefox version 54 and later
    Mac OS X 10.10 or later

     

    For Tablets:

      Android Version 5.0 and above
    Google Android OS Browser (tablet)

      IOS version 10 and above
    Apple Safari (tablet)

     

    Please check your browser settings to ensure uninterrupted access to OCBC Velocity.