Help & Support - Security of Mobile Banking | OCBC Business Banking SG

Help And Support

Mobile Banking - Security

Frequently asked questions
  • Is the OCBC Business Mobile Banking app secure?

    Yes. Just like its web browser counterpart, the OCBC Business Mobile Banking app is also secured with a two-factor authentication (2FA) process. It is a security process in which the user provides two means of identification.

    For 2FA, the user will need to key in the Organisation ID, User ID and password.

    Thereafter, the user will be prompted to key in either the unique digits from the SMS-OTP (One Time Password) or security token.

  • What to do if I lose my mobile phone?

    1. Inform your telecommunication provider to temporarily disable your mobile line to prevent unauthorised access during this period.
    2. Call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8am to 8pm) to inform us of your loss.

    If you still wish to access the OCBC Business Mobile Banking app during this period, you can do so using the security token.