Velocity@ocbc

Login

Ways to login to OCBC Business Mobile Banking App

There are 3 ways - to log in

  1. OCBC OneTouch™ - currently available on Touch ID enabled Apple iPhone 5s and Apple’s latest models, running on iOS 8 and above. One time activation on your mobile device is required.
  2. SMS-OTP - Enter your Organisation ID, User ID and password in the relevant fields and click "Login". The SMS-OTP screen will be displayed and you will receive a 6 digit One Time Password via SMS to be entered on screen.
  3. Security Token - Enter your Organisation ID, User ID and password in the relevant fields. Click “Login”. The security token OTP screen will be displayed. Press the red OTP button on the security token. A 6-digit One-time password will be generated to be entered on screen.

SMS-OTP (One-Time Password) option not prompted

SMS OTP login option will not be prompted if you do not have a mobile number registered with Velocity@ocbc. To update your mobile particulars, complete the
Manage Velocity@ocbc Account Form and mail this back to us.

Account locked

If the Business Mobile Banking account is locked, you can either call us at (65) 6538 1111 (Monday - Friday, 8:30am to 6:00pm, excluding public holidays) or submit the Manage Velocity@ocbc Account Form to us.

Account disabled

Velocity@ocbc users are required to access the system at least once every 360 days, otherwise the account will be disabled. To reactivate your account, the Business Mobile Banking user may contact us at velocity@ocbc.com or call us at (65) 6538 1111 (Monday - Friday, 8:30am to 6:00pm, excluding public holidays).

Forgot your password

There is currently no option to reset your password on the OCBC Business Mobile Banking app. To request for reset of password, click on the 'Forget Password?' hyperlink on the Velocity@ocbc login page and follow the instruction.

Adding/deleting users

To update OCBC of the latest change of users in your company, please complete the Manage Velocity@ocbc Account Form and mail the form back to us.

Concurrent Login

Concurrent access by the same user to the OCBC Business Mobile Banking app and Velocity@ocbc is not allowed.

Unable to login to OCBC Business Mobile Banking app

Please check your login credentials are correct. The same login credentials of Velocity@ocbc apply to Business Mobile Banking.