Business Mobile Banking

About OCBC OneTouch

What is OCBC OneTouch™?

Leveraging on Apple's Touch ID technology, OCBC OneTouch™ is the innovation by OCBC to allow customers an easy, quick and secure access to view their account information using fingerprint recognition, without the need to login to mobile banking.

How do I access OCBC OneTouch™?

OCBC OneTouch™ is available on the OCBC Business Mobile Banking for Apple iPhone 5s and Apple’s latest models, with iOS8 or latest operating systems. For security reasons, jailbroken mobile devices are not supported.

Usage of OCBC One Touch ™

You need to be a business account customer of OCBC and a valid user registered with Velocity@ocbc.

The OCBC Business Mobile Banking app must be installed on Touch ID enabled Apple iPhone 5s and Apple’s latest models, running on iOS 8 or latest operating systems to access your business account(s) information.

Once a mobile device has been registered for the OCBC OneTouch™ service, the customer’s business account(s) can be accessed using any fingerprint enrolled by the relevant Fingerprint Recognition Feature on the said mobile device.

Is OCBC OneTouch™ secure?

OCBC OneTouch™ is protected by your Touch ID fingerprint, which you have registered on your iPhone and is a unique and secure source of identification. To get started, you need to perform a one-time activation with your mobile banking Organisation ID, User ID and password. Thereafter, within the OCBC Business Mobile Banking app, customers only need to place their finger on the home button to view their account balances. All account numbers displayed are partially masked with only the last 4 digits of the account number revealed. The app does not store any account numbers, balances or other related information on the phone.

Can I activate OCBC OneTouch™ on multiple iPhones?

For security reasons, each user can only activate OCBC OneTouch™ on one iPhone at any point in time.

I have changed to a new iPhone, can I continue using OCBC OneTouch™ on my new iPhone?

Yes, simply activate OCBC OneTouch™ on your new iPhone. The OCBC OneTouch™ service on your old iPhone will be deactivated.

I have activated OCBC OneTouch™ but would like to deactivate the service, how do I do so?

You can deactivate OCBC OneTouch™ via the settings icon at the bottom left on the OCBC OneTouch page.

I am an Android user, can I use OCBC OneTouch™?

OCBC OneTouch™ is currently available on Apple iPhone only.

Do I need to pay for OCBC OneTouch™?

No, this service is free of charge.