Go paperless for a better environment

Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Online Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

You may subscribe for electronic Letters for current and savings accounts, Child Development Account, foreign currency account and Time Deposit Accounts. However, certain letters – such as changes made to your accounts and personal details as well as notifications involving the OCBC Wealth Account – will still be sent by mail, for security reasons.

Please note that joint accounts operated with joint signing authority are not eligible for electronic Letters.

Certain letters – such as those involving changes made to your accounts and personal details – are deemed ‘essential’ letters and will still be sent by mail, for security reasons. You may also access these letters electronically via the OCBC Digital app or OCBC Online Banking.

‘Essential’ letters include:

• Letters involving changes to your personal details
• Letters containing important information or announcements involving your accounts e.g. the opening, closing or temporary suspension of accounts
• Letters that require a hardcopy to be presented or where the subsequent submission of information is enclosed in the document (e.g. gift redemption or pre-populated form)