Go paperless for a better environment

We are progressively making more letters and statements available to you via email, OCBC Internet Banking and the OCBC Digital app.

Products that are now paperless

From 2 September 2022, you can choose to receive electronic Letters for:

  • Current and savings account
  • Child Development Account
  • Mighty Savers Account
  • Time Deposit account
  • Foreign currency account
  • Deposit accounts and notifications relating to Premier Banking
For your security, we will still send you certain letters – such as changes made to your accounts and personal details as well as notifications involving the OCBC Wealth Account – by mail.

You can choose to receive electronic Statements for:

  • CPFIA
  • SRS Account
  • Loans
  • Credit cards
  • EasiCredit
  • ExtraCash Loan
  • Education loans
  • Child Development Account
  • Mighty Savers® Account
  • All current and savings accounts

Why documents

Secure

View letters and statements via password-protected emails or retrieve them on OCBC Internet Banking or the OCBC Digital app

View letters and statements via password-protected emails or retrieve them on OCBC Internet Banking or the OCBC Digital app

Timely alerts

Be alerted via email and/or push notification when your Documents are ready.

Be alerted via email and/or push notification when your Documents are ready.

3-year archive

Have up to 3 years of Documents at your finger tips, from the time you opt in for the electronic version.

Have up to 3 years of Documents at your finger tips, from the time you opt in for the electronic version.

Stay updated

Ensure your contact details are up to date so that you can receive SMSes and emails about your banking transactions and activities.

FAQs
Common questions
I received an email/SMS informing me that I will be receiving Letters digitally. What is this about?

We are inviting customers to go paperless for Letters from 2nd September 2022 for a better environment, a better tomorrow. Note that this will not affect your prior subscription for Statements. Statements will continue to be sent to you according to your earlier instructions.

To continue receiving paper letters, please go to ocbc.com/Documents and take the following steps by 1st September 2022:

  1. Enter your details
  2. Select “Letters”
  3. Toggle “off” for Email
  4. Click “Submit”
Why go digital with Documents?

Documents are a collection of electronic Statements and Letters.

Statements and Letters are electronic versions of your statements and letters in Adobe PDF format that can be retrieved through OCBC Online Banking. These Documents will be available and stored securely and electronically for up to 3 years from the time you subscribe for them.

Documents reduce clutter and eliminate time spent in organising or keeping your monthly paper statements and letters. You will also receive payment reminders for your credit card bills and letter advice.

You can choose to have us alert you via OCBC Mobile Banking app push notifications or emails when your Statements and Letters are ready. We can also email you electronic Statements and Letters when they are available.

Which products are electronic Letters available for?

You may subscribe for electronic Letters for current and savings accounts, Child Development Account, foreign currency account and Time Deposit Accounts. However, certain letters – such as changes made to your accounts and personal details as well as notifications involving the OCBC Wealth Account – will still be sent by mail, for security reasons.

Please note that joint accounts operated with joint signing authority are not eligible for electronic Letters.

Why are certain letters still sent in hard copy?

Certain letters – such as those involving changes made to your accounts and personal details – are deemed ‘essential’ letters and will still be sent by mail, for security reasons. You may also access these letters electronically via Internet or Mobile Banking.

‘Essential’ letters include:

  • Letters involving changes to your personal details
  • Letters containing important information or announcements involving your accounts e.g. the opening, closing or temporary suspension of accounts
  • Letters that require a hardcopy to be presented or where the subsequent submission of information is enclosed in the document (e.g. gift redemption or pre-populated form)