Please check that your mobile phone has a stable internet connection before attempting the payment again.
If your payment is rejected, check that:
- You have sufficient funds in your eligible OCBC SGD current or savings account.
- You have not exceeded the applicable daily spend limit for the QR payment method used:
Alipay+ QR: SGD3,000 per day
DuitNow QR: SGD1,000 per day
PromptPay QR: SGD1,000 per day
QRIS QR: SGD1,000 per day
UnionPay QR: SGD1,000 per day
Weixin Pay QR: SGD2,000 per day
You should also ensure that you have not exceeded any additional limits imposed by payment networks or regulators.
Alipay+ QR payments (in Mainland China)
- USD 5,000 or equivalent per transaction
- USD 50,000 or equivalent annual cumulative limit
Weixin Pay QR payments
- CNY 10,000 per transaction and daily cumulative limit
- CNY 50,000 montlhy cumulative limit
- USD 50,000 or equivalent annual cumulative limit
Please note that merchants may also be subject to acceptance limits imposed by their acquirer, payment network, or payment platform. As a result, payment failures may occasionally occur even when your account balance and spending limits are in order.
If the issue persists, please contact us and provide the following information:
- Background / context of the case
- Merchant / outlet name
- Merchant / outlet location
- Photo of the merchant outlet (if available)
- Payment receipt or any information provided by the merchant
- Screenshot of the transaction in the OCBC app (Transaction History)
- Details of any alternative payment made, including a screenshot of the transaction (if available)
We will review the case and advise on the next steps. Please retain all receipts and supporting documents for reference.