Build up your financial wellness like a boss with OCBC Financial OneView

If you have any questions about SGFinDex or OCBC Financial OneView, we are here to help.

Common questions
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  • Where can I use OCBC Financial OneView?
    You can use OCBC Financial OneView via OCBC's Internet Banking and OCBC Digital app.
  • Am I automatically opted in for OCBC Financial OneView?
    No. You will only be able to use OCBC Financial OneView to see your consolidated banks' and government agencies' account balances after you have given explicit consent to SGFinDex using Singpass. It is always your choice!
  • Do I need to pay to use OCBC Financial OneView?
    No, this is free of charge.
  • Is it safe to share my data via SGFinDex?
    There are stringent security measures in place to safeguard your personal data that passes through SGFinDex (e.g. end-to-end encryption). SGFinDex does not store or have access to your financial data.
  • I do not bank with any of the 7 banks, can I still use OCBC Financial OneView and SGFinDex?
    You will need to set up a banking account with the participating banks before you can use OCBC Financial OneView and SGFinDex.
  • Are there other prerequisites to use OCBC Financial OneView and SGFinDex?

    You are required to have a Singpass account to log in to SGFinDex, and an OCBC Online Banking access to use OCBC Financial OneView.

    If you are foreigner or if you have recently received your Singapore Permanent Resident status, please update your FIN or PR status/Singapore NRIC with us.

  • Why do I have to use my Singpass to log in to SGFinDex?
    As SGFinDex is an industry platform that leverages on Myinfo infrastructure, Singpass is the official digital identity that allows users to securely access SGFinDex to connect their bank accounts.
  • Are all OCBC customers able to use OCBC Financial OneView?

    No, corporate customers will not be able to use OCBC Financial OneView.

    In addition, customers who are accredited investors (AI) will not be able to use OCBC Financial OneView. Although AI customers can give consent to connect their banks to SGFinDex, they will not be able to retrieve their data from participating banks whom they are registered as AI customers.

  • I have given consent to connect my banks to SGFinDex. Does that mean that all banks will automatically have my data?
    No, all banks will not automatically have your data. You will have to log in to SGFinDex again to retrieve your data via the other banks' digital banking platforms.
  • How long does my consent last?
    Your consent is valid for 365 days from the date you have connected your first bank to SGFinDex. Thereafter, your consent will expire, and you will have to provide your consent again.
  • Can I amend my consent at any time?

    If you decide not to view selected bank account balances, you may revoke your consent for the specific bank via SGFinDex.

    If you change your mind subsequently, you may still give your consent to connect your preferred banks at any time.

  • Who has access to my information?
    Just like how you normally bank with us, we are always invested in safeguarding your data.

    As per your consent to retrieve data to OCBC Financial OneView, only authorised personnel will have access to your information for such purposes.
  • Do I need to update my account balances regularly?
    The consolidated account balances are based on previous month's balances and will not be automatically updated. To obtain an updated consolidated view, we encourage you to sync your balances on the 1st day of every month.
  • Why is the amount shown on OCBC Financial OneView different from my current bank balance?

    Data retrieved via SGFinDex are your bank account's last month-end balances or last statement balances and will not be automatically updated. For example, if you retrieve your data on 7 Dec 2020, the data retrieved will be as of 30 Nov 2020.

    Your government data are the latest available balances.

  • Why is the SGX CDP data shown on MyMoneySense or participating banks’ (e.g. Bank A) financial planning applications/websites different from the data shown on CDP’s portal?

    The information retrieved through SGFinDex represents the month end account balance or statement balance. This may be different from what is displayed on CDP’s portal which may be more updated.

    If there are missing data, it could be due to a technical issue either at SGX CDP’s end or the financial institution that you are retrieving your data. Please contact the affected financial planning application/ website for further assistance.

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OCBC Digital app

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