OCBC OneCollect - Digital Merchant Solution | OCBC Business Banking SG

OCBC ONECOLLECT

OCBC OneCollect Digital Merchant Solution

Why your business needs this

Get notified when payment is received at point of sale

Receive payment instantly to your business account

Lower Cost QR-based merchant solution in Singapore

Eligible for customers with

Existing OCBC SGD Business Account

(Need an OCBC Business Account? Open one instantly online)

Must be registered to PayNow and OCBC Velocity

Whether you are a retailer, F&B or service provider, collect payments instantly and manage transactions easily with OCBC OneCollect.

WHAT IT DOES

OCBC OneCollect helps merchants collect payments through PayNow and UnionPay QR.

OCBC OneCollect digital merchant solution integrates PayNow and UnionPay QR for real-time collection, notification and transaction management. You no longer need to check if customers have paid at point of sale, wait for days to receive payments and waste time on paper-based reconciliation.

This app is intuitively designed for business owners and frontline staff to just download and start collecting with little technical knowledge required. Whether you are a retailer, F&B or service provider, you can save on merchant commission and skip the hassle of setting up or renting a point-of-sale equipment.

With OCBC OneCollect, your customers can pay with ease through the scan-and-pay apps from any of the 10 participating PayNow banks* in Singapore, 2 Non-Financial Institutions (NFIs)* and UnionPay – supported by more than 50 global mobile wallets..

See how OCBC OneCollect can help your business

Key benefits
Get Paid. Get Notified. Be Assured.

Business owners and frontline staff can now speed up collection of payments from customers and improve business cash flow. With OCBC OneCollect, you no longer need to check if customers have paid, or wait to receive cheque and credit card payments.

Reconcile Automatically. Useful Reporting. Save Time & Money.

Automatically consolidate your transactions across multiple businesses and get an overview of your daily sales in one place. Improve your business operations with OCBC OneCollect.

Download. Scan. Collect.

OCBC OneCollect is intuitively designed for simple set up. As a mobile app, you can add new users and terminals for your business on the go, as well as utilise your counter space better. It is also great for roadshows and pop-up events as you can easily add more points of sale anytime.

TESTIMONIAL

Itacho Sushi - Mr Lim Zhi Seng, Operations Manager

Itacho Sushi - Mr Lim Zhi Seng, Operations Manager

"We want to avoid long lines at the cashier so payments must be quick. OCBC OneCollect notification feature is very useful as it immediately alerts us after a successful transaction. We no longer have to check our account balance or trouble customers to show us their confirmation message"

The Green Bar - Ms Caryn Lim, Co-Founder

The Green Bar - Ms Caryn Lim, Co-Founder

“Daily tally of transactions is much easier. It captures all PayNow transactions and separates them by outlet, which is time-saving. I also like the option of generating a QR code in real-time which eliminates the need for customers to input the payment amount.”

Sindy Durian - Jonah Wong, MD and Theodore Tung, GM

Sindy Durian - Jonah Wong, MD and Theodore Tung, GM

“The notification feature is very useful. Our cashiers do not have to WhatsApp us to check that a PayNow payment is in. But now, OCBC OneCollect immediately notifies them when a payment is in.”

Ukulele Movement - Simon Mok and Glyn Chan, Founders

Ukulele Movement - Simon Mok and Glyn Chan, Founders

“Ukuleles can cost a few hundred dollars on average so we prefer our cashiers to input the price and generate a QR code that our customers just scan. It reduces the chance of customer paying the wrong amount and makes the payment process more hassle free to improve the customer experience overall.”

Get started with OCBC OneCollect

Be registered on PayNow

Via OCBC Business app

OR via Business Internet Banking (OCBC Velocity)

Before you apply

Eligibility requirements

Have an OCBC Business Account
You need an OCBC SGD Business Account. If you do not have one, you can apply online.
Be PayNow registered
Your OCBC Business Account is registered to PayNow
Have an Android or iOS device
Screen sizes of between 4.7 inches to 6.2 inches
iOS version 12 to 13
Android OS version 6 "Marshmallow" to 9 "Pie"
Have access to OCBC Velocity or OCBC Business app
Subscribe to OCBC Velocity and download OCBC Business app
*Participating PayNow banks & NFIs
Participating PayNow banks:
OCBC Bank, Bank of China, CIMB, Citibank Singapore Limited, DBS Bank/POSB, HSBC, Industrial and Commercial Bank of China Limited, Maybank, Standard Chartered Bank, and UOB
Participating NFIs:
Grab Financial Group and Singtel’s Dash

Fees and charges

Setup fee
N.A
Transaction fee
PayNow – 0.25% deducted monthly based on the total funds collected. (First 3 months waived for new registration from 1 January 2021 until 31 December 2022.)
UnionPay – 1.50% deducted daily from the total funds collected. (Introductory Promotion: Free until 30 June 2023.)
Service fee
N.A

How to get started

Not an OCBC Business Banking customer?

Open your OCBC Business Account and get free access to OCBC OneCollect! Instantly open your account online and get your account number on the spot.

Learn more

Download the app

Download OCBC OneCollect now

FAQS
Common questions
See all questions
Eligibility to use OneCollect

OCBC Business Banking customers who have access to OCBC Velocity Standard package or the Classic Service Package and have linked PayNow to at least one of their current account.



What devices will OCBC OneCollect work on?

We can support devices that can access to Google Play and App Store of the following screen size and operating system versions.

  • Screen sizes of between 4.7 inches to 6.2 inches
  • iOS version 12 to 13
  • Android OS version 6 "Marshmallow" to 9 "Pie"
Registration and login to OCBC OneCollect
How do I register for OCBC OneCollect?

You can either:
Login to OCBC Business app.
On menu icon, select “Settings” > “Manage OneCollect”
Register your OneCollect Admin Mobile Number and follow the on-screen instructions.

OR

Login to OCBC Velocity.
In menu bar, select “Tools” > “Manager OneCollect”
Register your OneCollect Admin Mobile Number and follow the on-screen instructions.


How do I download OCBC OneCollect app?

Download the OCBC OneCollect app at Google Play or App Store. Search “OCBC OneCollect”

Why can’t I complete my OCBC OneCollect login?

Ensure that you have properly subscribed for the use of OCBC OneCollect on OCBC Velocity.

Using OCBC OneCollect for the first time

What is the first thing I need to do once I have downloaded the OCBC OneCollect app?

Open the app and log in using the registered mobile number. An OTP will be sent to the registered mobile number to complete the log in process. Once in the app, tap on “Manage”, “Terminal” and then “Add terminal” to represent your retail location. If you have several retail locations, repeat the above process.

Next, add your staff that would use the app to collect by PayNow QR. Tap on “Manage”, “User” and then “Add User”. You have a choice of two profiles, please select “Manager” or “Cashier”.

For more details, refer to OCBC OneCollect User Guide.


After I have set-up the users in the app, how do I generate the QR code and start to collect payment?

Tap on the dollar “$” sign icon within the main menu located at the bottom of the screen. When prompted, input the amount due for collection and click on the “Generate QR Code” button. A PayNow QR code will be created for your customer to scan and pay.

Once the fund has been credited into your linked PayNow account, a “Success” notification will be displayed on the app screen.

Download OCBC OneCollect User guide here


When does the bank credit the funds into my account?

The funds are credited to your linked PayNow account instantly.


Can I take a screenshot of the PayNow QR to send it to someone to make a payment?

Although this is not advised, you may perform screenshots only on iOS-Apple devices. For security reasons, OCBC OneCollect does not allow any screenshots on Android devices.


Apart from the “Success” screen and notification, where can company staff further view transaction history?

Your staff can tap on the “Transaction” icon within the main menu located at the bottom of the screen to view the historical transactions which are sorted by date and time in descending order.


How do I perform a refund for a transaction?

You can perform a refund only on any historical OCBC OneCollect transactions that took place up to 6 months ago. You can access the refund by first tapping on any transaction either on the “Home” screen or the “Transaction” screen. Tapping on any particular transaction will bring up transaction details, where the “Refund this transaction” button will be made available. Please note that an authorization OTP is needed, and these OTP will be sent to either a “Admin” or “Manager” profile.


How many times can I do a refund for a transaction?

There are no restrictions on how many refunds that you can make, but you can only make a refund on a specific transaction only once.


How does my cashier perform the end-of-day reconciliation in OCBC OneCollect?

There is an accumulative amount shown on “Home” screen, as well as daily transaction totals on “Transaction” screen. If there is any dispute, or the need for further information on any particular transaction, your company staff may view the itemised historical transaction details sorted by date and time. A daily collection file in CSV format will be available on OCBC Velocity for download for previous day’s transactions.


Is the transaction history on OCBC OneCollect reflected in real-time?

Yes, it is updated in real-time.


How far back can I view my transaction history via OneCollect?

You can view your OneCollect transaction history up to last 6 months.


What reports can I get to perform my business reconciliation?

Merchants will be able to download an end-of-day reports for easy reconciliation from OCBC Velocity the next day (available at 3 a.m.) under [location in OCBC Velocity].


What is the transaction description being displayed on the bank statements for OCBC OneCollect transactions?

All OCBC OneCollect transactions are also listed on the bank statements besides the end-of-day reports available on OCBC Velocity. The unique QR reference number generated for every transaction on OCBC OneCollect will also be listed in the bank statement, along with the amount received and the name of your customer.


Is the OneCollect app accessible 24x7?

Yes.


Why am I unable to see a newly added terminal of a new company in the OCBC OneCollect App?

You need to logout and login again to refresh app for it to show the newly added terminal.

 

If I want to know more on how to use your OneCollect app, is there a User Guide to be provided?

OCBC OneCollect User Guide may be downloaded at the following link

Fees and charges

Are there charges for using OCBC OneCollect

A fee equivalent to 0.25% of the total value of funds collected through OCBC OneCollect will be deducted from your account on a monthly basis.

See all questions
Terms and conditions

Terms & Conditions Governing OCBC OneCollect Usage Promotion (the “Campaign”)

     Campaign Period

  1. The Campaign period shall run from 4 November 2022 to 31 December 2022 (both dates inclusive), or such other periods(s) as may be determined by Oversea-Chinese Banking Corporation Limited ("OCBC Bank") at its absolute discretion (the"Campaign Period").

    Eligibility


  2. You will qualify for the Campaign ("Eligible Company") if:
    1. you are a registered PayNow and OCBC OneCollect user with OCBC Bank for the entire duration of the Campaign Period;
    2. you have received an invitation from OCBC Bank to participate in this Campaign;
    3. you maintain an OCBC Account linked to the Proxy used for your PayNow and OCBC OneCollect for the entire duration of the Campaign Period; and
    4. you receive at least 10 Eligible Transactions within the Campaign Period.
  3. The invitation to participate in this Campaign is not transferrable.

    Definitions

  4. For the purposes of the Campaign and these terms and conditions:

    “Eligible Transaction” refers to any successful receipts of at least S$5.00 per transaction
    into the PayNow account via OCBC OneCollect of the Eligible Company maintained with
    OCBC Bank as identified through the Eligible Company’s Proxy or such other means
    prescribed by OCBC Bank from time to time.

    “PayNow” means the funds transfer service available to customers of participating banks in
    Singapore that is designated as “PayNow” by the Association of Banks Singapore (“ABS”).

    “PayNow Corporate” means the funds transfer service designated as “PayNow Corporate”
    by ABS available to customers of OCBC Bank which are corporates, sole proprietorships,
    partnerships, organisations, clubs, associations, societies, Singapore Government agencies,
    or other legal entities.

    “OCBC OneCollect” means the product known as “OCBC OneCollect”, the terms and
    conditions of which are set out in Business Account Terms & Conditions.
    “Proxy” means such unique identifier of a registered PayNow Corporate user registered as
    such under PayNow.

    “OCBC Account” means a Singapore dollars current account held with OCBC Bank.

    Grand Prize

  5. The Eligible Company, who fulfils the requirements set out in these terms and conditions, and whose total number of Eligible Transactions performed during the Campaign Period, rank the highest in terms of transaction volume, shall receive a cash prize of $500 (the “Grand Prize” and such Eligible Company, the “Grand Prize Winner”), subject to these terms and conditions. There will only be one (1) Grand Prize winner under this Campaign.
  6. If the Grand Prize Winner is subsequently found to be ineligible for the Campaign, OCBC Bank shall not be obligated or liable to award the Grand Prize to the Eligible Company whose collections rank second highest during the Campaign Period or to any other Eligible Company.
  7. The Grand Prize Winner will receive the Grand Prize by 31 January 2023, or such other timing as may be determined by OCBC Bank in its absolute discretion. The Grand Prize will be credited directly into the Grand Prize Winner’s OCBC Account.
  8. The Grand Prize will be sent to the Grand Prize Winner via PayNow or such other medium of transfers as may be determined by OCBC Bank at its absolute discretion.
  9. OCBC Bank reserves the right in its sole and absolute discretion to determine whether a transaction qualifies as an Eligible Transaction under the Campaign and whether the total number of Eligible Transactions performed by the Eligible Company constitutes the highest in transaction volume during the Campaign Period. If OCBC Bank in its sole and absolute discretion decides that any transaction is not to be considered a valid transaction, the Grand Prize will not be awarded.
  10. OCBC Bank reserves the right to claw-back the Grand Prize or request the Grand Prize Winner to repay to or compensate OCBC Bank the value of the Grand Prize if the Eligible Company closes his/her PayNow account or terminate OCBC OneCollect service during, or within six (6) months from the end of, the Campaign Period. Further, if the Grand Prize Winner is subsequently discovered to be in breach of any of these terms and conditions, or ineligible to participate in the Campaign or to receive the Grand Prize (which eligibility shall be determined at the discretion of OCBC Bank), OCBC Bank reserves the right to (i) forfeit or withdraw the Grand Prize at any time; or (ii) (where the Grand Prize has been awarded) claw-back the Grand Prize or request the Grand Prize Winner to repay to or compensate OCBC Bank the value of the Grand Prize at any time. No person shall be entitled to any payment or compensation from OCBC Bank should any Grand Prize be forfeited or withdrawn, if the Grand Prize is reclaimed by OCBC Bank, or if a customer is asked to repay to or compensate OCBC Bank the value of the Grand Prize for whatsoever reasons.
  11. OCBC Bank reserves the right to substitute or replace the Grand Prize with any item of similar value at its sole discretion without notice to any person.

    Rewards

  12. First 100 Eligible Companies to meet the requirements set out in these terms and conditions shall be entitled to receive a cash incentive of S$ 120 each (the “Reward”), subject to these terms and conditions.
  13. In the event that any person entitled to the Reward is subsequently found to be ineligible for the Campaign, OCBC Bank shall not be obligated or liable to provide the Reward to another Eligible Company.
  14. Subject to these terms and conditions, an Eligible Company can only receive the Reward once under this Campaign.
  15. Eligible Companies who qualify to receive the Reward will receive it by 31 January 2023, or such other timing as may be determined by OCBC Bank in its absolute discretion. The Reward will be credited directly into the Eligible Company’s OCBC Account.
  16. The Reward will be sent to the qualifying Eligible Companies via PayNow or such other medium of transfers as may be determined by OCBC Bank at its absolute discretion.
  17. OCBC Bank reserves the right in its sole and absolute discretion to determine whether a transaction qualifies as an Eligible Transaction under the Campaign. If OCBC Bank in its sole and absolute discretion decides that any transaction is not to be considered a valid transaction, the Reward will not be awarded.
  18. OCBC Bank reserves the right to claw-back the Reward or request any Eligible Company to repay to or compensate OCBC Bank the value of the Reward if the Eligible Company closes his/her PayNow account or terminate OCBC OneCollect service during, or within six (6) months from the end of, the Campaign Period. Further, if any Eligible Company is subsequently discovered to be in breach of any of these terms and conditions, or ineligible to participate in the Campaign or to receive the Reward (which eligibility shall be determined at the discretion of OCBC Bank), OCBC Bank reserves the right to (i) forfeit or withdraw the Reward at any time; or (ii) (where the Reward has been redeemed) claw-back the Reward or request the Eligible Company to repay to or compensate OCBC Bank the value of the Reward at any time. No person shall be entitled to any payment or compensation from OCBC Bank should any Reward be forfeited or withdrawn, if any Reward is reclaimed by OCBC Bank, or if a customer is asked to repay to or compensate OCBC Bank the value of the Reward for whatsoever reasons.
  19. OCBC Bank reserves the right to substitute or replace the Reward with any item of similar value at its sole discretion without notice to any person.

    Data Protection and Consent

  20. By participating in the Campaign, the Eligible Company acknowledges and agrees that OCBC Bank, may collect, use, disclose and/or process data (which may include without limitation, personal data) relating to the Eligible Company, such as, without limitation, the details and business contact information of the Eligible Company and/or the Eligible Company’s employee(s), officer(s), agent(s), and representative(s) (collectively, “Company Data”). Such Company Data may be collected, used, disclosed and/or processed by OCBC Bank for the purposes of:
    1. determining the eligibility of the Eligible Company to participate in the Campaign;
    2. facilitating, administrating, and processing the Eligible Company’s application for PayNow and participation in the Campaign; and
    3. managing, administrating, and conducting the Campaign;
    4. the fulfilment and delivery of the Reward to the Eligible Company, where applicable; and
    5. such other purposes as may be set out in OCBC Bank’s data protection policies, (collectively, the “Purposes”).
  21. In providing any Company Data to OCBC Bank in the course of the Campaign, the Eligible Company represents and warrants that:
    1. such Company Data is accurate, complete, and true; and
    2. where Company Data relates to an individual (for example, the Eligible Company’s employee(s), officer(s), agent(s), or representative(s)), the Eligible Company has the valid authority and consent from such individuals to act on their behalf and provide such Company Data to OCBC Bank to collect, use, disclose and process for the Purposes.

      General
  22. By participating in the Campaign, the Eligible Company shall be deemed to have read, understood and accepted these terms and conditions.
  23. The eligibility of any Eligible Company to receive the Grand Prize and/or any Reward shall be determined at the absolute discretion of OCBC Bank.
  24. OCBC Bank reserves the right at its absolute discretion to terminate the Campaign or vary, delete or add to any of these terms and conditions at any time without notice including without limitation, the eligibility of any customer and the dates of the Campaign.
  25. For avoidance of doubt:
    1. the access and use of the PayNow Corporate service shall be subject to such terms and conditions (including without limitation, any applicable terms of use and data protection policies) as may be stipulated, issued or prescribed by OCBC Bank (the “PayNow Corporate Terms”). In the event of any inconsistency or conflict between these terms and conditions, and the PayNow Corporate Terms, the PayNow Corporate Terms shall prevail.
    2. the access and use of OCBC OneCollect shall be subject to such terms and conditions (including without limitation, any applicable terms of use and data protection policies) as may be stipulated, issued or prescribed by OCBC Bank (the “OCBC OneCollect Terms”). In the event of any inconsistency or conflict between these terms and conditions, and the OCBC OneCollect Terms, the OneCollect Terms shall prevail.
  26. For the purposes of payment of the Grand Prize and/or Reward to any Eligible Company via PayNow, such Eligible Company must be a registered PayNow Corporate user.
  27. OCBC Bank’s decisions on all matters relating to the Campaign shall be final and binding on all Eligible Companies of the Campaign. No correspondence or appeal shall be entertained by OCBC Bank. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to the Campaign, these terms and conditions shall prevail.
  28. OCBC Bank shall not be responsible for any loss or damage to any person in connection with the Campaign howsoever arising, including any error in computing chances, any breakdown or malfunction in any computer system or equipment, or any notice which is misdirected or lost in the post or in transmission.
  29. These terms and conditions shall be governed by the laws of Singapore and each Eligible Company in the Campaign irrevocably submits to the non-exclusive jurisdiction of the courts of Singapore. A person who is not a party to any agreement governed by these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any of these terms and conditions.

OTHER PRODUCTS YOU MAY LIKE
Our awards and accolades