OCBC OneCollect digital merchant solution integrates PayNow and UnionPay QR for real-time collection, notification and transaction management. You no longer need to check if customers have paid at point of sale, wait for days to receive payments and waste time on paper-based reconciliation.
This app is intuitively designed for business owners and frontline staff to just download and start collecting with little technical knowledge required. Whether you are a retailer, F&B or service provider, you can save on merchant commission and skip the hassle of setting up or renting a point-of-sale equipment.
With OCBC OneCollect, your customers can pay with ease through the scan-and-pay apps from any of the 10 participating PayNow banks* in Singapore, 2 Non-Financial Institutions (NFIs)* and UnionPay – supported by more than 50 global mobile wallets..
See how OCBC OneCollect can help your business
Business owners and frontline staff can now speed up collection of payments from customers and improve business cash flow. With OCBC OneCollect, you no longer need to check if customers have paid, or wait to receive cheque and credit card payments.
Using PayNow and UnionPay is easier than ever for your customers and you. Your customers simply scans the QR to pay, you will get alerted instantly when payment is made for a peace of mind.
Receive an audible alert and on-screen payment confirmation after your customer has scanned and paid.
Automatically consolidate your transactions across multiple businesses and get an overview of your daily sales in one place. Improve your business operations with OCBC OneCollect.
All sales transactions are automatically consolidated daily to improve business efficiency.
Make refunds easily and on the spot.
If you run multiple businesses, OCBC OneCollect consolidates your transactions to give you an overview of your daily sales in one place.
OCBC OneCollect is intuitively designed for simple set up. As a mobile app, you can add new users and terminals for your business on the go, as well as utilise your counter space better. It is also great for roadshows and pop-up events as you can easily add more points of sale anytime.
Designed to be intuitive so you and your staff can easily set up and start collecting for your business.
Choose your preferred language at any time.
View your daily sales transactions for all outlets, by each outlet and even across multiple businesses.
No physical terminals required, just use your smartphone as your point of sale. Easily add new users or terminals to increase your collection points.
Be registered on PayNow
Via OCBC Business appOpen your OCBC Business Account and get free access to OCBC OneCollect! Instantly open your account online and get your account number on the spot.
Haven't registered for OCBC OneCollect? Get started here.
OCBC Business Banking customers who have access to OCBC Velocity Standard package or the Classic Service Package and have linked PayNow to at least one of their current account.
What devices will OCBC OneCollect work on?
We can support devices that can access to Google Play and App Store of the following screen size and operating system versions.
You can either:
Login to OCBC Business app.
On menu icon, select “Settings” > “Manage OneCollect”
Register your OneCollect Admin Mobile Number and follow the on-screen instructions.
OR
Login to OCBC Velocity.
In menu bar, select “Tools” > “Manager OneCollect”
Register your OneCollect Admin Mobile Number and follow the on-screen instructions.
How do I download OCBC OneCollect app?
Download the OCBC OneCollect app at Google Play or App Store. Search “OCBC OneCollect”
Why can’t I complete my OCBC OneCollect login?
Ensure that you have properly subscribed for the use of OCBC OneCollect on OCBC Velocity.
What is the first thing I need to do once I have downloaded the OCBC OneCollect app?
Open the app and log in using the registered mobile number. An OTP will be sent to the registered mobile number to complete the log in process. Once in the app, tap on “Manage”, “Terminal” and then “Add terminal” to represent your retail location. If you have several retail locations, repeat the above process.
Next, add your staff that would use the app to collect by PayNow QR. Tap on “Manage”, “User” and then “Add User”. You have a choice of two profiles, please select “Manager” or “Cashier”.
For more details, refer to OCBC OneCollect User Guide.
After I have set-up the users in the app, how do I generate the QR code and start to collect payment?
Tap on the dollar “$” sign icon within the main menu located at the bottom of the screen. When prompted, input the amount due for collection and click on the “Generate QR Code” button. A PayNow QR code will be created for your customer to scan and pay.
Once the fund has been credited into your linked PayNow account, a “Success” notification will be displayed on the app screen.
Download OCBC OneCollect User guide here
When does the bank credit the funds into my account?
The funds are credited to your linked PayNow account instantly.
Can I take a screenshot of the PayNow QR to send it to someone to make a payment?
Although this is not advised, you may perform screenshots only on iOS-Apple devices. For security reasons, OCBC OneCollect does not allow any screenshots on Android devices.
Apart from the “Success” screen and notification, where can company staff further view transaction history?
Your staff can tap on the “Transaction” icon within the main menu located at the bottom of the screen to view the historical transactions which are sorted by date and time in descending order.
How do I perform a refund for a transaction?
You can perform a refund only on any historical OCBC OneCollect transactions that took place up to 6 months ago. You can access the refund by first tapping on any transaction either on the “Home” screen or the “Transaction” screen. Tapping on any particular transaction will bring up transaction details, where the “Refund this transaction” button will be made available. Please note that an authorization OTP is needed, and these OTP will be sent to either a “Admin” or “Manager” profile.
How many times can I do a refund for a transaction?
There are no restrictions on how many refunds that you can make, but you can only make a refund on a specific transaction only once.
How does my cashier perform the end-of-day reconciliation in OCBC OneCollect?
There is an accumulative amount shown on “Home” screen, as well as daily transaction totals on “Transaction” screen. If there is any dispute, or the need for further information on any particular transaction, your company staff may view the itemised historical transaction details sorted by date and time. A daily collection file in CSV format will be available on OCBC Velocity for download for previous day’s transactions.
Is the transaction history on OCBC OneCollect reflected in real-time?
Yes, it is updated in real-time.
How far back can I view my transaction history via OneCollect?
You can view your OneCollect transaction history up to last 6 months.
What reports can I get to perform my business reconciliation?
Merchants will be able to download an end-of-day reports for easy reconciliation from OCBC Velocity the next day (available at 3 a.m.) under [location in OCBC Velocity].
What is the transaction description being displayed on the bank statements for OCBC OneCollect transactions?
All OCBC OneCollect transactions are also listed on the bank statements besides the end-of-day reports available on OCBC Velocity. The unique QR reference number generated for every transaction on OCBC OneCollect will also be listed in the bank statement, along with the amount received and the name of your customer.
Is the OneCollect app accessible 24x7?
Yes.
Why am I unable to see a newly added terminal of a new company in the OCBC OneCollect App?
You need to logout and login again to refresh app for it to show the newly added terminal.
If I want to know more on how to use your OneCollect app, is there a User Guide to be provided?
OCBC OneCollect User Guide may be downloaded at the following link
Are there charges for using OCBC OneCollect
A fee equivalent to 0.25% of the total value of funds collected through OCBC OneCollect will be deducted from your account on a monthly basis.
How to register and login to OCBC OneCollect
How to add and manage terminals or users
How to collect payments using PayNow and issue refunds
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