OCBC Secure Call Authentication requests are sent through the OCBC app during selected interactions with OCBC. If you receive a request unexpectedly or are unsure why you have received it, do not proceed and contact OCBC through an official channel.
#BeAProAgainstCons with OCBC's security measures and anti-scam tips
Authenticate selected OCBC calls with OCBC Secure Call Authentication
Have peace of mind when speaking with an OCBC representative.
WHAT IS OCBC SECURE CALL AUTHENTICATION?
Impersonation scams are becoming increasingly sophisticated, making it harder to determine if a call is genuinely from the bank.
OCBC Secure Call Authentication provides an additional layer of security by allowing you to authenticate selected calls through the OCBC app before continuing the conversation.
A notification will be sent to your OCBC app for you to review and confirm, providing you with greater confidence before sharing personal or banking information.
Stay alert even after authenticating a call
Even after a call has been authenticated, remember that OCBC will never ask you to:
Transfer money to a “safe account”
Share your banking passwords
Share your One-Time Password (OTP)
Approve transactions that you did not initiate
HOW OCBC SECURE CALL AUTHENTICATION HELPS PROTECT YOU
Know who you are speaking to
OCBC Secure Call Authentication provides an additional layer of security by allowing you to verify selected calls through the OCBC app before continuing the conversation. This helps ensure you are speaking to a genuine OCBC representative.
Provides greater security
OCBC Secure Call Authentication helps reduce the risk of your personal and banking information being shared with unauthorised parties by requiring successful authentication before proceeding with the call
HOW TO AUTHENTICATE YOUR CALL WITH OCBC
FREQUENTLY ASKED QUESTIONS
How do I know the OCBC Secure Call Authentication request is from OCBC?
Do I need OCBC OneToken to use OCBC Secure Call Authentication?
Yes. OCBC OneToken must be activated on your OCBC app before you can approve an OCBC Secure Call Authentication request.
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