Payments & Transactions

OCBC Pay Anyone

OCBC Pay Anyone™ App

  1. What is the OCBC Pay Anyone app about?
    OCBC Pay Anyone™ app allows OCBC customers to send money to anyone and make NETS QR purchases up to a daily limit of S$1,000. You can pay for your meals, shopping; taxi rides via QR code at NETS terminal at participating merchants and food centres. You can also request for money via a personalised QR code.

  2. What do I need to use OCBC Pay Anyone™?
    You need at least an OCBC Online Banking account, an OCBC Savings or Current account and a supported smartphone. Please refer to point 7 for a list of supported smartphones.

  3. How can I enable this service?
    Download the OCBC Pay Anyone app from the App Store or from Google Play Store for iPhone or Android devices, respectively.

  4. What is the daily transaction limit?
    The limit is capped at S$1,000 daily.

  5. How do I know the payment is secure?
    You may also choose to authorise your payments/transfers seamlessly with fingerprint or Face ID on your mobile device using OCBC OneTouch™ or OCBC OneLook™ feature.

    You are required to login to OCBC Pay Anyone™ using Online banking access code and PIN followed by a One-time password (OTP) sent to your registered mobile number with OCBC Bank to make payment to NETS merchants or send money to anyone.

  6. How do I activate OCBC OneTouch™/OneLook™ on OCBC Pay Anyone app?
    To activate the service, tap on the fingerprint/Face ID icon on The OCBC Pay Anyone app login page. You will be promoted to perform a one-time activation using your Online Banking Access Code and PIN, followed by an OTP sent to your registered phone number with OCBC Bank. 

    As security measure, it is recommended that you only store your own fingerprint/Face ID on your mobile phone as anyone else who has access to your mobile phone is able to make payments via OCBC Pay Anyone app.

  7. Can I activate OCBC OneTouch™ / OneLook™ for Pay Anyone on multiple devices?
    No. You can only activate OCBC OneTouch™ / OneLook™ on one device at any time.

    Please note that if you activate OCBC OneTouch™ / OneLook™ on another device, the device that was previously activated will be deactivated and the new device will be activated with OCBC OneTouch™ / OneLook™.
    You can only activate OCBC OneTouch™ / OneLook™ on one device at any time.

  8. What are the supported devices?

    IOS

    iOS 10 & above

    Android

    Android OS 4.1 & above

    OCBC OneTouchTM: Supported on iPhones running on iOS 10 & above, Samsung devices running on Android 4.4 and above, or other Android devices running on Android OS 6.0 and above with fingerprint recognition capabilities.

    OCBC OneLook™: Supported on iPhone X.

    As a security measure, jail-broken devices are not supported.

  9. How do I deactivate OCBC OneTouch™/OneLook™ on Pay Anyone app?

                    Step-1: Login to the app

                    Step-2: Tap on the menu

                    Step-3: Tap on deactivate

  10. Do I need to pay for OCBC Pay Anyone service?

    No, it is free of charge.

  11. What should I do if I lose my phone?

    If you lose your mobile phone, please call us at 1800-363 3333 (or +65 6363 3333 from overseas) to deactivate your OCBC OneTouch™/OneLook™ on Pay Anyone.

    Alternatively, you may register using another phone and the previous OCBC OneTouch™/OneLook™ on Pay Anyone will be de-registered automatically.

  12. Can I transfer money to the recipients through Mobile no, email, and Facebook account using OCBC Pay Anyone app?
    Yes. You can transfer money to the recipients through mobile number, PayNow QR, email, and Facebook ID using OCBC Pay Anyone app. 

OCBC Pay Anyone™ App (QR code)

Send money via PayNow using QR codes:

1.  What do I need to send money via PayNow using QR code?  
 
Step 1: Login to Pay Anyone using your fingerprint/Face ID/ Access Code and PIN followed by a OTP.
Step 2: Upload or scan the PayNow QR image shared by the Requestor.
Example of PayNow QR code:
 
Step 3: Verify recipient’s details, enter amount to pay and select account to pay from. 
Step 4: Tap on ‘Confirm Payment’ button after you have confirmed the payment details.
 
2.  What do I need to send money via PayNow using QR code?
  
For individual:
You can check the individual recipient's mobile no and registered name with PayNow displayed before confirming the transaction. If you are not sure, please check with the recipient.

For Merchants:
You can check the merchant’s UEN no and registered name with PayNow displayed before confirming the transaction. If you are not sure, please check with the recipient.
 

3.  Why wasn't I prompted to set a passcode when I send to a PayNow recipient?

Pay Anyone is now enhanced to let you send money securely and conveniently to a PayNow recipient without the need to enter a passcode. The recipient’s PayNow name will be displayed to let you check before you proceed to send. Similarly, the PayNow recipient does not need any passcode; the money will be credited automatically into the recipient’s bank account.

 

4.  How will I know if I have transferred funds successfully?


Click on the menu bar on the top left-hand corner when you open the OCBC Pay Anyone app. Select “My transactions” to check the status of your funds transfer.
Alternatively, you can check if you have successfully transferred your funds via Online Banking transaction history.
 

5.    Can I send money using PayNow QR code without registering for PayNow?
 
Yes, you can. The recipient needs to have registered for PayNow.


6.    Can I use Pay Anyone app to send money using PayNow QR code generated by other PayNow participation banks?

Yes, you can use Pay Anyone to send money using PayNow QR generated by other PayNow participation banks.


Make payment to merchants/food centres using NETS QR code
 
1. Where can I make payments using QR code?
 
You can make payment using QR code at participating merchants and hawker stalls that have NETS QR Terminals. Please visit the list of merchants here. You can also pay for your meals at participating hawkers. View full list of hawkers here.

2. How do I make NETS QR payment for my purchases via this app?
 
Merchants
Step 1: Login to OCBC Pay Anyone app
Step 2: Scan the QR code generated at the merchant's NETS terminal
Step 3: Select account to pay from and tap on "Confirm Payment" button
 
Food Centres
Please check the payment amount with the hawker before you proceed with these steps:
Step 1: Login to Pay Anyone app
Step 2: Scan the QR code generated at the merchant's NETS terminal
Step 3: Enter amount, select account to pay from and tap on "Confirm Payment" button.

Request Money via PayNow QR Code: 


1. How do I generate my personalised PayNow QR Code using this app?
 
Step 1: Tap on ‘Request’ tab and login with your fingerprint/Face ID or Access Code and PIN follow by a OTP.
Step 2: Enter the requested amount
Step 3: Tap on "Share QR code” button.
Step 4:  Select the appropriate messaging app such as WhatsApp, SMS, email, etc, to send the QR code to the sender.


2. Can I still generate my personalised PayNow QR code using Pay Anyone app without linking my mobile number with PayNow?
 
No, you need to link your mobile number to your OCBC account via PayNow in order to generate your personalised QR code.

3. Can the sender use other bank’s banking app to send money using PayNow QR code generated via Pay Anyone?
 
Yes, sender can use other PayNow participation bank’s banking app to send money using PayNow QR generated by Pay Anyone.


PayNow - Sending Money

1. What do I need in order to use PayNow to send money?
 
  • You must be an OCBC customer with Online Banking access code, PIN and SMS/hardware token.

  • You must have at least one personal OCBC savings or current account.

  • You must have the recipient's Singapore NRIC, mobile number, UEN or personalised PayNow QR which is registered with PayNow. You also need the recipient's PayNow name.
2. Can I transfer money to a merchant via PayNow?
 
Yes, you can transfer money to a merchant via PayNow using merchant’s UEN No or PayNow QR generated by the merchant.
 
3. Do I need to link my Singapore NRIC or mobile number to PayNow to send money to my friend?
 
No, you do not need to. You just need to check with the recipient if he/she is registered with PayNow and you need to have the recipient's Singapore NRIC number, mobile number, UEN or personalised PayNow QR.

4. Where can i send money via PayNow?

You can send money to anyone via OCBC Online Banking (desktop, mobile web or mobile banking app) or OCBC Pay Anyone™.

5. Do I still need to inform a PayNow recipient of the passcode if I send money via OCBC Pay Anyone?

No, you don't need to. This service is enhanced to check if the recipient is registered with PayNow and a passcode will not be required.
 

6. What will happen if the recipient is not registered with PayNow?

If you use OCBC Online Banking to send money to a recipient who is not registered with PayNow, a message will be displayed after you clicked on "Next" button to indicate that recipient is not registered with PayNow. If you use OCBC Pay Anyone to send money to a recipient who is not registered with PayNow, you will need to set a Passcode.
 

7. Is sending money via PayNow instant?

The money is sent using FAST transfer, hence the money is transferred almost instantaneously.


8.How do I check that I'm sending money to the correct recipient?

You can check the recipient's registered name with PayNow which will be displayed before confirming the transaction. If you are not sure, please check with the recipient.

 

9.What is the maximum amount limit that I can send money via PayNow?

Each customer can send up to S$1,000 per day.
 

10.I have sent S$1,000 using PayNow today. Can I still send money using OCBC Pay Anyone?

The daily limit of S$1,000 is applicable to each customer, regardless of using PayNow or OCBC Pay Anyone. If you exceeded this limit, you will have to send money the next day.
 
 
11. How will I know if i have transferred funds successfully via PayNow?

You can check the status of your funds transfer via Online Banking transaction history.

 
12. Can I send money to an international mobile number?

We have enhanced OCBC Pay Anyone service so that you can send money to international numbers as well. If the recipients are not registered with PayNow, please inform them to click on the link on the received SMS to collect the funds. For PayNow registered recipients, money will be transferred directly to their linked accounts. Passcodes are not required.