Overseas Usage Guide
How to link your account to your card
How to manage Overseas ATM withdrawals
How to manage Cash Advance feature
How to manage the Magnetic Stripe feature
How to lock/unlock card
Security Tips
Regardless of whether you activate the Magnetic Stripe, you can always use your card(s) to make EMV chip transactions or contactless payments at overseas Point-of-Sale terminals or ATMs. The EMV chip cannot be disabled.
For enhanced security, we recommend locking your card when not in use, particularly if you are carrying spare cards.
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Via OCBC Internet Banking
- Log in to OCBC Internet Banking with your access code and PIN or Singpass
- Scroll over “Customer service”, then “Card services”, and select “Link/delink cards for ATM transactions”
- Select the card you wish to link
- Tick the box next to your preferred account to link
- Select “Set this as the main account for withdrawals”
- Select “Submit” to proceed
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Via OCBC app
- Log in to OCBC app with your access code and PIN or Singpass
- Tap on “More”
- Under “Card services”, tap on “Link account to card”
- Select the card you wish to link
- Tap on “Primary account” to select your preferred account to link
- Tap “Next” to proceed"
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Via SMS
Send an SMS to 72323 (if in Singapore), or +65 9327 2323 (if overseas), using the following format:
- To activate:
ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>activate
Example: ATM S7612345X 1234 011216 311216 activate - To deactivate:
ATM<space>NRIC/Passport<space>Last 4 digits of card number<space>deactivate
Example: ATM S7637838X 1234 deactivate
SMS must be sent from your bank-registered mobile number to be processed.
- To activate:
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Via OCBC Online Banking
Via OCBC Internet Banking
- Log in to OCBC Internet Banking with your access code and PIN or Singpass
- Scroll over “Customer service”, then “Card services”, and select “Manage overseas card usage”
- Tick or untick the box to activate or deactivate the feature
- If you wish to activate the feature, please indicate your preferred activation period.
- Please read the Terms and Conditions and tick the box before selecting “Next”
- Review the request and select “Submit” to proceed
Via OCBC app
- Log in to OCBC app with your access code and PIN or Singpass
- Tap on “More”
- Under “Card services”, tap on “Manage overseas usage”
- Toggle on or off to activate or deactivate the feature
- If you wish to activate the feature, please indicate your preferred activation period before tapping “Next”.
- Please read the Terms and Conditions and review the request before tapping “Confirm” to proceed
Customers with a Business Debit Card who do not have Online Banking will not be able to manage this feature online. To manage the ATM withdrawals feature for your card, please return the duly completed OCBC Business Debit Card Maintenance form to the address indicated on the form.
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Via OCBC Internet Banking
- Log in to OCBC Internet Banking with your access code and PIN or Singpass
- Scroll over “Customer service”, then “Card services”, and select “Manage Cash Advance”
- Toggle on or off to enable or disable the feature
- When enabling the feature, you may adjust “Cash Advance limit” and “Where to withdraw or transfer” by selecting “Change”
- Select “Save” to proceed
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Via OCBC app
- Log in to OCBC app with your access code and PIN or Singpass
- Tap on “More”
- Under “Card services”, tap on “Manage card limit”
- Tap on “Manage Cash Advance”
- Toggle on or off to enable or disable the feature
- When enabling the feature, you may adjust “Cash Advance limit” and “Where to withdraw or transfer” by selecting “Change”
- Tap “Save” to proceed
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Via SMS
Send an SMS to 72323, or if overseas, +65 9327 2323 in this format:
- To activate:
MAG<space>NRIC/Passport<space>Last 4 digits of card number<space>start date in DDMMYY<space>end date in DDMMYY<space>activate
Example: MAG S7612345X 1234 011216 311216 activate - To deactivate:
MAG<space>NRIC/Passport<space>Last 4 digits of card number<space>deactivate
Example: MAG S7637838X 1234 deactivate
SMS must be sent from your bank-registered mobile number to be processed.
- To activate:
-
Via OCBC Online Banking
Via OCBC Internet Banking
- Log in to OCBC Internet Banking with your access code and PIN or Singpass
- Scroll over “Customer service” then “Card services”, and select “Manage overseas card usage”
- Tick or untick the box to activate or deactivate the feature
- For activation, please indicate your preferred activation period
- Read the Terms and Conditions and tick the box before selecting “Next”
- Review the request and select “Submit” to proceed
Via OCBC app
- Log in to OCBC app with your access code and PIN or Singpass
- Tap on “More”
- Under “Card services”, tap on “Manage overseas usage”
- Toggle on or off to activate or deactivate the feature
- For activation, please indicate your preferred activation period before tapping “Next”
- Read the Terms and Conditions and review the request before tapping “Confirm” to proceed
Customers with a Business Debit Card who do not have Online Banking will not be able to manage this feature online. To manage the Magnetic Stripe feature for your card, please return the duly completed OCBC Business Debit Card Maintenance form to the address indicated on form.
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Security Tips
For your security, we highly recommend deactivating your overseas ATM cash withdrawal and/or Magnetic Stripe feature on your OCBC card when you return to Singapore, or when these features are no longer required. This helps prevent potential unauthorised use of your card.
Protecting Your Card While Travelling:
To further safeguard your account, please adopt these security measures when using your card overseas:✓ Ensure that your latest mobile number is registered with us and that roaming service is activated with your service provider to receive real-time SMS transaction alerts.
✓ Be aware of any unusual objects on or around the ATM card insertion slot. Always cover the keypad when entering your PIN. If you believe your card may have been compromised at an ATM, please contact us immediately at +65 6363 3333.
✓ Pay close attention to your transaction alerts.To ensure that you receive alerts for all transactions during your trip, we recommend setting the alert threshold amount to SGD 0.01.
You can verify and adjust your alert preferences as needed via OCBC Online Banking:
- OCBC Internet Banking: Customer service > Manage e-Alerts > ATM transactions / Card transactions
- OCBC App: More > Profile & app settings > Manage notifications > Card transactions
Please note that telecommunication charges for overseas SMS alerts are applicable.