Charting the course

Mr Lim Khiang Tong was appointed Group Chief Operating Officer (GCOO) in June 2021. As GCOO, he develops and drives transformation efforts in modernising the Bank’s technology architecture, streamlining processes and instituting a data-driven and customer-centric culture across the Group. He has oversight over operations and technology, technology architecture, operational excellence, customer experience, data and analytics, transformation and property management functions. Mr Lim joined the Bank’s IT Management team in 2000 and was appointed Head of IT Management in January 2002. He was promoted to Executive Vice President and Head of Group Information Technology in December 2007. In May 2010, he assumed the role of Head of Group Operations and Technology. Mr Lim has over 30 years of management experience in strategic technology development, information technology, process-reengineering, project management and banking operations.

In 2020, Mr Lim was named Digital Transformation Leader in Singapore by the International Data Corporation, a global market intelligence firm in information technology, in recognition of his role in accelerating the Bank’s digital transformation efforts. Currently, Mr Lim is a member of IBM Services Client Advisory Board (Asia Pacific), Huawei Financial Industry Advisory Board and Ministry of Finance – The Info-comm Technology Projects Advisory Panel. He holds a Bachelor of Science in Computer Science and Economics from the National University of Singapore and is an IBF Distinguished Fellow (Technology).