OCBC Digital Banking - Overview | OCBC Bank

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OCBC Mobile Banking

Head to the App Store or Google Play to download this app on your phone.

OCBC Pay Anyone™ app

Head to the App Store or Google Play to download this app on your phone.

Frequently asked questions
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What's new in the latest OCBC Mobile Banking app

1. What's new in the latest CBC Mobile Banking app?

The latest OCBC Mobile Banking App release in Aug 2019 is a major update from the previous version. The main updates are:

  1. New design – the app sports a completely new look. The re-designed user interface also enables easier access to commonly-performed transactions (such as Transfer Funds and Pay Bills) through one-tap quick access buttons, as well as a new re-designed main menu.
  2. One view of all transactions – view your latest transactions across all Current, Savings and card accounts at a glance. This is available on the Account Summary dashboard –“Your activity” to view the last 7 transactions from the past 7 days; and tap on “See more” to view all transactions from the past 7 days.
  3. OCBC Banking Assistant – interact with an AI-based voice banking assistant who can help you with banking enquiries and bill payments, using just your voice. Access this by tapping on the “Banking Assistant” icon at the bottom after logging on.
  4. Manage Wealth – (introduced in Jul 2019) customers can now access and perform wealth-management services and activities on the Mobile Banking app.
  • Access to wealth content: such as market insights, investment ideas and thematic content
  • Invest on the go: buy and sell unit trusts, Singapore Government Securities, make contributions to your SRS account and pay for shares
  • Keep track: of investment portfolios and UT price movements by setting alerts.

2. Why is the app being updated so frequently? There was one update made last month

We are completely redesigning the mobile banking experience and cannot wait to get the cool new stuff out for you to enjoy! This is why we are progressively building and releasing these updates. We hope that you enjoy the new experience, and encourage you share your feedback with us.

3. Do I need to upgrade my mobile device to download and use the latest app?

The app is supported on devices running on iOS 10.3 and Android 4.4, or later. If your app is not running on these versions, please upgrade your operating systems on your mobile device.

4. What is "Your activity" on the Account Summary dashboard?

  • You can view all your latest transactions across all your Current, Savings and card accounts at one glance in "Your activity". This includes your last 7 transactions from the past 7 days (including today).
  • Tap on “See more” to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on Money In$ights or to Raise a dispute (applicable for credit cards).
  • Please note that only posted transactions will appear in “Your activity”, as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.

5. How do I view my transaction history for individual accounts from the Account Summary dashboard?

You can view details and transaction history (past 6 months) of individual accounts through either of these:

  1. Tap on What you have / What you owe > Select a Current/Savings account or card
  2. Tap on “See more” beside “Your activity” > Tap on the filter button beside “View all transactions” > Select a Current/Savings account or card

6. How can I view more details for a transaction?

Tapping on the individual transactions, will launch a pop-up with details such as merchant and transaction date, and links to “Money Insights” and “Raise a dispute” (applicable for credit cards).

7. Why do some screens on the OCBC Mobile Banking app look slightly different from the rest?

We are progressively updating the app with the redesigned interface and new look, starting with the Welcome screen, Notification inbox, Account Summary dashboard, All transactions page, Main menu, Current and Savings account, and card details. Other sections will be updated with the new designs over time.

8. Why are transaction details shown partially in my account transaction history, whereas I can view all transaction details in “Your activity” on the Account Summary dashboard? (for 1-factor authentication customers)

Your transaction details are shown fully in “Your activity” on the Account Summary dashboard to provide you with quick access to your most recent transactions. We are working towards rolling this out for the account transaction history interface.

9. Can I customise the buttons on the quick access bar on Welcome screen and Account Summary dashboard?

No, these buttons are not customisable. The buttons are selected by the bank to give customers access to commonly-performed and important transactions and services on the app.

10. I do not like the new version of the app. How do I switch to the previous version?

Once you update to the latest version, you cannot revert to previous versions of the app. However, we are happy to take your feedback and improve the app further.

11. Must I upgrade to the latest version in order to continue using Mobile Banking? Can I continue with the current version?

You can continue using the current version on your mobile device with no disruption to yourexperience. However, we may require you to update to the latest version in the future for your security – you will be informed via a pop-up on the app then.

Internet Banking - New Look

1. Why are you changing the OCBC Internet Banking look and feel?

We are refreshing the look and feel to have a clean and simplified look.

2. Is this a phishing website?

No, please note that this is the new look and feel for OCBC Internet Banking. To ensure you are accessing the correct website, please always type in www.ocbc.com/login into your browser’s address bar. The Internet Banking pages are secure and information transmitted from your computer to our systems are encrypted which is indicated by the "closed lock" icon on the address bar.

3. What were changed in OCBC Internet Banking?

We have changed the entire look and feel on the following:

  • Brand new login
  • Simplified dashboard
  • Refreshed new look

4. Is the new OCBC Internet Banking safe?

We have put in place necessary security practices and measures to safeguard against risks such as online theft of credentials, virus attacks, hacking, unauthorised access and fraudulent transactions. However, to ensure your online security and account information are not compromised, we recommend that you follow the OCBC Internet Banking security guidelines.

5. I am unable to login to the new OCBC Internet Banking. What should I do?

Please follow the steps here 

6. What are the recommended browsers and screen resolution to access the new OCBC Internet Banking?
The site is best viewed with screen resolution of 1024px by 768px with the following browsers.

  • Internet Explorer 11 or later
  • Firefox latest 10 versions
  • Safari version 9 or later
  • Chrome latest 10 versions
Apply for Online Banking

Via online / mobile banking

  1. Go to https://internet.ocbc.com/internet-banking/inbregistration/index

  2. Fill in the details and submit the online form
  3. You will get instant access to Online Banking.

By mail

Collect and complete an online banking application form from any of our branches.

Mail it to:
Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At any of our branches
1. Visit any of our branches
2. Select your Internet Banking PIN on the spot
3. Start accessing Online Banking immediately

Internet Banking in Simplified Chinese

1. Is Simplified Chinese language available on Internet Banking and Mobile Banking?

Simplified Chinese is available on Internet Banking (desktop) currently.

2. How do I select my language preference?

You may click on the language bar located at the top menu and select your preferred language.

Update personal particulars

Via OCBC Online Banking
1. Log in to OCBC Online Banking.
2. Click "Customer Service" in the top navigation bar.
3. Select "Change personal details".
4. Enter details you would like changed (fields left blank will not be changed).
5. Check that your details are correct and click “Next” to proceed.
6. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

Via Mobile Banking
1. Login to mobile banking.
2. Tap on the menu bar on the top left of the screen.
3. Tap on "Settings".
4. Select "Update phone number / email".
5. Enter details you would like changed (fields left blank will not be changed).
6. Click “Next” to proceed.
7. Check that your details are correct.
8. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

*If you have activated OCBC OneToken, you'll not be required to enter OTPs for both, Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

Fees and charges

Online / mobile banking is free of charge. However standard transactional fees for some banking services may apply.

View fees and charges guide here.

Credit card fee waiver

To submit a Card waiver request, please use any of the following options:

At the top menu, select Customer Service > Cards > Credit card fee waiver.

  • Via Mobile Banking app: Tap on top left menu > Card services > Request for Credit card fee waiver.

Your waiver request is subject to approval. You will be notified of the outcome via SMS in a few minutes.

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