Our commitments - Code of Conduct
At OCBC, we value high ethical standards that drive the OCBC core values – Lasting Value, Integrity, Forward-looking, Respect and Responsibility (LIFRR). What we do, what we say and the decisions we make, must reflect these values.
The OCBC Code of Conduct (The Code) helps our employees understand these high ethical standards that we expect from them, in addition to observing and complying with all laws and regulations and the ABS Code of Conduct for Banks and Bank Staff. The Code sets out the principles, policies, and guidelines our employees must observe as they aim to do the right thing every day, guided by the following questions: -
- Is it consistent with LIFRR?
- Is it in our customers’, shareholders’, and colleagues’ best interest?
- Will it avoid harm to OCBC or myself if exposed to the public?
Any non-compliance with The Code may result in disciplinary action, including termination of employment.
Safeguarding our customers and our business
Anti-bribery and corruption
It is our policy to conduct all our business in an honest and ethical manner. The Bank takes a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.
Anti-criminal facilitation of tax evasion
All forms of facilitation or assistance of tax evasion are strictly prohibited and not tolerated. We expect all employees, outsourced service providers and vendors to comply with this principle in their undertaking of services for, on behalf of, or with OCBC.
Conflicts of Interest
When employees deal with people and organisations outside the Bank, we expect them to maintain our core values of integrity and fair dealing by acting honestly, fairly and ethically. They must not place themselves in a position where their personal interests may clash with our interests or the interests of any of our partners or customers.
Treating customers fairly is our priority as fair dealing is the basis of our business. The Fair Dealing Framework sets out the policies, processes and programmes that we expect our employees to follow in order to deliver the five fair dealing outcomes to customers according to the MAS Fair Dealing Guidelines.
To safeguard the integrity and reputation of OCBC Bank and to preserve public confidence in the Bank, we expect all employees to not trade in, or have another person trade in, any securities of an issuer at any point in time, when in possession of inside information concerning that issuer. During the blackout periods specified by the Bank, all employees shall not trade the securities of OCBC Bank and Great Eastern Holdings.
Managing the risk of fraud
Where fraud is concerned, the Bank adopts a zero-tolerance stance. All instances of fraud will be treated seriously and dealt with swiftly.
Privacy of Customer Information
The reputation of our Bank owes much to the trust of our existing and new customers. Hence, we expect our employees to guard the confidentiality of our customers, unless they have the customer’s written permission or unless permitted by the Third Schedule of the Banking Act.
Safeguarding our employees
There are policy requirements in-place to protect users and the OCBC Group of Companies. The Bank expects employees to observe proper conduct and use of the Group’s information assets including when accessing them remotely.
Anti-slavery and human trafficking
We uphold human rights principles to ensure that slavery and human trafficking are not taking place within our directly employed workforce as well as any other third-party service providers and vendors.
Anti-Workplace Harassment, Bullying & Inappropriate Conduct
We are committed to providing our employees with a work environment where we treat each other fairly and with respect. We do not accept harassment and bullying under any circumstances.
Behaviours at work
We expect our employees to behave in a respectable and appropriate way towards their colleagues in the workplace.
We expect employees to make certain declarations, in situations that may give rise to actual, potential or perceived conflict of interest. These include external employment or engagement, financial soundness, gift and entertainment, or personal relationships that may conflict with their role in the Bank.
We expect employees to adhere to the Bank’s guidelines when using social media platforms in their professional and personal lives.
The Bank is committed to promote a culture for employees to safely escalate concerns or observation of fraud or misconduct without fear of reprisal. We will investigate fairly and firmly any such reports by employees.
We expect our employees to behave responsibly and professionally at work and outside work.