Digital Business Banking - Support | OCBC Business Banking SG

Power your business with OCBC Velocity Digital Business Banking

Need help with OCBC Velocity?

Watch our easy-to-follow video guides below to help you get the most out of OCBC Velocity.

Watch tutorial videos below to learn more about the Business Financial Management tools available on OCBC Velocity.

Join our OCBC Velocity e-Training

Get the most out of managing your business finances with OCBC Velocity by joining our e-Training programme. It will help business owners like yourself or even your staff quickly learn the ins and outs of OCBC Velocity.


Join our e-training and learn:

  • - How to Navigate OCBC Velocity
  • - View Account Balances & Bank Statement
  • - Make payments and collections
  • - View and generate reports
  • - Manage user and authoriser access and profiles
  • - How to navigate Business Mobile Banking

Instruction: Please pick a date that is most suitable and click on the registration like to register.

Additional Help and support

View all other "how-to" guides.

If you need further help, please contact us here:

General enquiries
+65 6538 1111

Monday to Friday
Excluding public holidays
8am - 8pm

Trade enquiries
+65 6318 7777

Monday to Friday
Excluding public holidays
9am - 6pm

ACCESS VELOCITY@OCBC ON THE GO

Download the Business Banking Mobile app

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OCBC Business Banking Mobile app
DIGITAL BUSINESS BANKING

Log in to OCBC Velocity

OCBC Velocity Service Packages

Access to OCBC Velocity is free for all business accounts.

From your daily banking needs to complex control and approval structures, you can choose a setup that caters to your business' unique needs.

Basic Standard Classic Premium
1 user or more 1 user or more At least 2 users Fully customisable roles

The role of this user is a "Viewer".

Viewers can view account balances and statements only.

No transactions can be performed.

The role of this user functions as both a "Maker" and "Authoriser".

Good for smaller or single-man operating businesses.

Users in this package can:

View account balances, statements and trade finance portfolio*.
*If the trade account is tagged.

Perform transactions:

  • Make local and overseas transfers
  • Pay bills
  • Manage payroll
  • Do fund collection
  • Submit selected trade finance applications and instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage templates

The roles of users can be assigned to either "Maker" or "Authoriser".

Good for larger and more complex businesses.

Maker
Perform transactions:

  • Make local and overseas transfers
  • Pay bills
  • Manage payroll
  • Do fund collection
  • Submit selected trade finance applications & instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage templates

Authoriser
1 person can approve a transaction

OR

2 people are required to jointly approve a transaction.

Access control and approval structure that caters to your company's needs.

Perform transactions:

  • Make local/overseas transfers
  • Pay your bills
  • Manage your payroll
  • Do fund collection
  • Submit selected trade finance applications & instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage template

Basic

 
1 user or more
The role of this user is a "Viewer".
Viewers can view account balances and statements only.
No transactions can be performed.

Standard

 
1 user or more
The role of this user functions as both a "Maker" and "Authoriser".
Good for smaller or single-man operating businesses.
Users in this package can:
View account balances, statements and trade finance portfolio*.
*If the trade account is tagged.
Perform transactions:
  • Make local and overseas transfers
  • Pay bills
  • Manage payroll
  • Do fund collection
  • Submit selected trade finance applications and instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage templates

Classic

 
At least 2 users
The roles of users can be assigned to either "Maker" or "Authoriser".
Good for larger and more complex businesses.

Maker
Perform transactions:
  • Make local and overseas transfers
  • Pay bills
  • Manage payroll
  • Do fund collection
  • Submit selected trade finance applications & instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage templates

Authoriser
1 person can approve a transaction
OR
2 people are required to jointly approve a transaction.

Premium

 
Fully customisable roles
Access control and approval structure that caters to your company's needs.
Perform transactions:
  • Make local/overseas transfers
  • Pay your bills
  • Manage your payroll
  • Do fund collection
  • Submit selected trade finance applications & instructions
  • Receive notifications
  • Manage beneficiary payee & payer list
  • Manage template

Not registered for OCBC Velocity? Apply with this form.

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