We know how important your money and your personal details are to you, and that’s why we use leading-edge and industry-standard technology and processes to help ensure that your privacy and transactions are not compromised on our servers, and that your interests are safeguarded.
In the unlikely event that you do suffer from online fraud, we guarantee a full refund of any money that has been fraudulently transferred out of your account via our Internet and Mobile Banking service, subject to our Electronic Banking Terms & Conditions.
Our guarantee protects you if you have played your part in protecting yourself from fraud by adopting the following measures:
Should you become a victim of an unauthorised transaction, please inform us immediately. You can report to us at 1800 363 3333 at any time or by contacting one of our branches during their opening hours.
Upon receipt of your report, we resolve to get back to you within 7 working days. Depending on the complexity of the claims, we will notify you accordingly if we require more time for investigations.
A new generation hardware token will also be provided which allows you to authorize important transactions like adding a new payee through Online Banking.
You'll see a "closed lock" icon on our online banking pages, starting with the login screen. This means that from the moment information leaves your computer to the time it enters our system, it's encrypted using some of the strongest technologies available today.
Only our servers have the proper codes to turn your information back into data that will complete your transactions. This means that your information is nearly impossible for unwanted intruders to decipher.
When you do make transactions online using OCBC Online Banking, our system requires you to enter one time passwords from your personalised access token.
If you leave your computer or forget to log off, our system will automatically log you off after 10 minutes.
All of our banking systems sit behind one of the most advanced firewalls available today. This means that intruders can't get access.
To get Online Banking, you must first have an OCBC deposit account.
Choose an account now.