“We are making full goodwill payouts to all affected customers of this particular SMS phishing scam impersonating OCBC, and have been doing so since 8 January 2022. As of today, more than 100 victims have received the full goodwill payouts. We seek the understanding and patience of our customers as thorough validation of each case requires time to ensure accuracy. This process is necessary so that every case is fairly and properly treated. Arrangements will be made with all affected customers by next week for the full goodwill payout.  

We have also proactively reached out to customers who might not be aware that their banking activities were susceptible to the phishing Scam. This has helped to prevent another 200 and more customers from falling prey to the Scam. 

We apologise for taking more time than expected to resolve the issues with our customers during this time of distress and anxiety.”

• Ms Helen Wong, Group CEO, OCBC Bank