OCBC Bank to reopen all branches over next two weeks as Singapore enters Phase Two of 'Safe Reopening'

Singapore, 18 June 2020 – OCBC Bank announced it would reopen five branches tomorrow, 19 June 2020, due to the expected increase in customer traffic as Singapore enters Phase Two of ‘Safe Re-opening’. They are located in Bishan, Bukit Panjang, Jurong West, and at City Square Mall and Paya Lebar Square. This brings the total number of branches open up to 32. The remaining branches which were closed during Singapore’s ‘circuit breaker’ period will progressively reopen over the next two weeks.

OCBC Bank will also resume all in-person meetings with customers on an appointment basis for all financial services. These meetings can be held within the bank’s premises or at external locations, and include home loan applications, bancassurance sales and wealth management advisory services for bonds, funds, and structured investments (which took effect on bank premises since 12 June 2020) for retail banking. In-person meetings by appointment will also resume for corporate and commercial banking services for large corporates and small-and-medium enterprises (SMEs).

However, OCBC Bank’s retail banking customers are encouraged to continue to use its virtual wealth advisory service, which includes the comprehensive Financial Needs Analysis, for their financial planning needs. The virtual wealth advisory service via secure video conferencing with an OCBC Bank financial advisor was launched on 18 April 2020 during the Circuit Breaker.

Safe distancing measures continue to be enforced

For the safety of employees and customers, OCBC Bank employees will wear face masks while rendering the in-person home loans, bancassurance and wealth advisory services. Customers are required to wear face masks. All employees and customers entering OCBC Bank branches have been using SafeEntry since the app was mandated as a contact tracing tool. TraceTogether has been used by all branch employees and by customers who are coming to the branches for face-to-face wealth advisory services.

Temperature screenings and one metre queue markings at branches are strictly enforced to keep employees and customers safe. Employees also ensure that customers are practicing safe distancing of at least one metre within the branch waiting area. At branch locations where it is feasible, separate queues with seats are provided for elderly and pregnant customers. Branch employees will assist seniors to perform the SafeEntry QR code scanning if they are unable to do so independently.

Mr Sunny Quek, OCBC Bank’s Head of Consumer Financial Services, Singapore, said: “As we transition to Phase Two of Singapore’s ‘Safe Reopening’, we continue to encourage our customers to use our digital banking platforms for their day-to-day banking needs, and to invest in wealth management products and apply for credit cards, home loans and personal loans. While all our branches will open progressively and we look forward to serving our customers’ needs, our financial advisory services will continue to remain available virtually via video conferencing with our financial advisors, so customers can receive timely investment and financial advice from the comforts of their home, without having to come to a branch.”

The list of 32 branches and one dedicated OCBC Premier Banking Centre in operation from 19 June 2020 are: