Digital Signatures | OCBC Business Banking Singapore

Secure, fast, sustainable. Sign digitally today.

Gone are the days of signing and couriering hard copy documents back to us.

Now, signatories can sign digitally, even for cross-border transactions. It is simple, safe, and secure.

Benefits
sign securely

Safe and secure

Documents signed digitally come with an electronic record and are digitally sealed to prevent tampering or alteration from the date of signing.

Documents signed digitally come with an electronic record and are digitally sealed to prevent tampering or alteration from the date of signing.

save the Earth

Save time, save the Earth

60% of documents signed digitally are done in 24 hours. No handling of hard copies, managing couriers or tracking signature status.

60% of documents signed digitally are done in 24 hours. No handling of hard copies, managing couriers or tracking signature status.

across devices

Sign from your smartphone, tablet, or laptop

Sign documents at your own convenience; anytime, anywhere.

Sign documents at your own convenience; anytime, anywhere.

Important information
FAQs
Common questions
What are the electronic signature service providers that the Bank accepts and how does the Bank verify the digital signatures of the signer?

These are the electronic signature service providers that the bank accepts: DocuSign, Adobe Sign and Netrust

Traditionally, the identity of the signer is verified against the signature specimen provided to the bank. With digital signatures, and unless otherwise agreed, the bank would verify the identity of signer against the name and email address / identification number as provided in the Registration for Digital Signatures Letter.

The following documents would need to be submitted along with the digitally signed document to verify the digital signatures of the signer:

  • DocuSign – Certificate of Completion
  • Adobe Sign – Final Audit Report
  • Netrust – no separate document, details should be captured in the embedded signature panel of the PDF document
How does the Bank verify the sender of the email containing the signed documents?

Unless otherwise agreed, the bank will accept emails (containing the relevant documents) from the email domain(s) of:

  1. the persons authorised to sign digitally; and/or
  2. DocuSign's server as verified email addresses.

As an illustration to (i) above: In the event that John.Doe@abccompany.com has signed the documents, the bank would accept the relevant documents from emails addresses containing the @abccompany.com domain name, as a verified sender of the email.

The bank may also obtain the relevant documents directly from the platform of the relevant electronic signature service provider.

Please note that the Bank does not accept email domains from webmail such as gmail.com, yahoo.com, etc. as a verifiable source.

How secure are digital signatures?

Digital signatures leverage on the public key infrastructure (PKI) cryptographic technology which is used to govern the issuance of digital certificates, hence providing a secure business environment through the encryption of data, authentication of users and digital signing of documents. This provides security assurance to both the bank and its customers.

What types of documents can be signed digitally?
For Domestic Counterparties: Documents which may be executed/signed and formed electronically under the laws of Singapore. We anticipate that this should cover a majority of the transactions with the Bank.

For Non-Domestic Counterparties: We adopt a risk-based approach and will only allow some documents to be signed digitally. Please reach out to your Relationship Manager for more details.

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