Please take necessary steps for your web browser to access our web pages and online services

We have upgraded to Transport Layer Security (TLS 1.2) for necessary improvements to your online security on 18 January 2018.

If your web browser does not support TLS 1.2 after 18 January 2018, you will not be able to view our web pages and online banking services. We have included instructions for common web browsers on how to address this issue below.

Select the web browser you use to view our website

If your web browser is not listed above, it is likely not receiving further support.
Please switch to another web browser instead.

More Information

What is TLS and why you should care

Transport Layer Security (TLS) is an encryption standard that provides privacy and data security between our database and web servers and the web browsers you use through your device. We use it to protect you whenever you visit any of our web pages, including online banking services.

For TLS 1.2 to work on your device, both your operating system and web browser must support it.

What if my web browser does not support TLS 1.2

If your web browser does not support TLS 1.2 from 18 January 2018, you will not be able to view any of our web pages nor access our online banking services.

Does TLS 1.2 only apply to OCBC websites

As online banking services continues to be an area of growing importance across the industry, we expect the other banks to either be on-board already or have plans to follow suit. Getting your web browser ready now for TLS 1.2 will save you much time and effort later, even with other banks’ online platforms.

What if I still cannot access OCBC websites

If your web browser appears to be ready for TLS 1.2 but you still cannot access OCBC web pages or online banking services, please ensure your web browser is not running in legacy mode.

Internet Explorer

If you are using Internet Explorer on Windows XP or Vista, please use another web browser.

If you are using Internet Explorer on Windows 7 or Windows 8, please enable TLS 1.2 in your web browser settings.

How to enable TLS 1.2 in your Internet Explorer web browser settings

  1. On the Internet Explorer menu bar, click on “Tools” and select “Internet Options
  2. Under “Internet Options”, select “Advanced” tab
  3. Scroll down to the “Security” category, ensure that “Use TLS 1.2” is selected
  4. Click “Ok
  5. Close and restart Internet Explorer

Mozilla Firefox

Version 24 - 26

How to enable TLS 1.2 in your Firefox web browser settings

  1. In Firefox’s address bar, type in “about:config” and press enter
  2. You will see this warning screen. Click on “I accept the risk!” to proceed
  3. In the search box at the top, type in “security.tls.version
  4. Double click security.tls.version.max and change the value to “3
  5. Click “Ok
  6. Close and restart Firefox

Mozilla Firefox

Version 23 and below

How to update Firefox to the latest version

  1. On the menu bar, click on “Menu” and select “About Firefox”
  2. The “About Mozilla Firefox” window will open. Firefox will begin checking for updates and downloading them automatically

Samsung web browser

How to update Samsung web browser to the latest version

  1. Open the “Play Store” app
  2. At the top left, tap “Menu” , then tap on “My apps and games”. Apps with available updates are listed under “Updates”
  3. In the “Updates pending” list, look for “Samsung web browser” and tap “Update”

Safari for mobile

The Safari web browser on your mobile device does not support TLS 1.2. Please use another web browser instead

Safari for Mac

To update your Safari web browser, please update your macOS

Alternatively, you may try other browsers like Chrome or Firefox.

How to update your macOS

  1. Open the App Store application
  2. Click on “Updates” located at the top of App Store
  3. Look for the latest version of macOS and click on “Download”

Call us

Personal Banking

1800 363 3333

(or +65 6363 3333 if you are calling from overseas)

Business Banking

(65) 6538 1111