ATM Card Replacement

Chip cards are safer than magnetic stripe cards. As your bank, we are always concerned about providing you an even safer banking environment.

Compared to a magnetic stripe card, a chip card is able to store more data that uniquely identifies the card and the cardholder. This makes it nearly impossible for your ATM chip card to be tampered with.

For added security, we require our customers to activate any card that they receive from us. For your easy reference, please refer to the card mailer to see how you can activate your new ATM chip card.

Please refer to the card mailer for the simple steps to do so. Once you have activated your new ATM chip card, you should immediately destroy your old ATM card by cutting it in half and disposing of it.

There are two ways for you to activate your new ATM chip card:

• Via ATM: Insert your old card > Enter your PIN > Select 'Card activation' > Follow on-screen instructions
• Via Personal Internet/Mobile Banking: Go to 'Customer service' tab > Click on 'Activate ATM card' > Follow on-screen instructions

*Joint account holders, please note that you can only activate your own personal card.

You may activate your new card by logging in to OCBC Internet Banking or visiting any OCBC branch. Please do so within 5 days from the day your old card was terminated.

Please refer to the card mailer for the simple steps to do so. Once you have activated your new ATM chip card, you should immediately destroy your old ATM card by cutting it in half and disposing of it.

Please visit any OCBC branch for a new replacement ATM card.

Please activate your new ATM chip card first. Once you have done so, you should cut up your old card into half and dispose of it.

Your current ATM card will be cancelled three months upon receipt of the letter enclosed. For your security, if you have not activated the new ATM chip card, it will also be cancelled. You will then need to visit a branch to obtain a replacement.

You can present your new ATM chip card for payment as usual. Instead of swiping your ATM card, the cashier will insert your ATM chip card into the Point Of Sale terminal to process your payment.

Yes. If you have already activated this service, there will be no interruption to you. If you would like to add this service now, you can conveniently opt in for this through Online Banking, or by visiting any of our branches.

You will need your existing PIN to activate your card at the ATM. Once the new card is activated, you will need to key in a new PIN. If you activate via online banking, the PIN will be mailed to you within 5-7 working days.

If you have forgotten your current PIN, please visit any of our branches to select a new PIN before activation.

For your convenience, all accounts linked on your current ATM card have been carried over to your new ATM chip card. You can check which accounts are linked at any OCBC ATM. If you need to add or remove any of these linked accounts, please visit our website to download the form or any branch.

Your Premier ATM card allows you to be treated differently in Singapore and Overseas:

• Use of express queues in overseas branches
• Access to Premier Centres
• Enjoy regional privileges such as emergency cash in Malaysia, to give you peace of mind when you travel to Malaysia
• Enjoy privileged pricing and privileges in Singapore, as a stamp of your status
• Invited to premier events in Singapore to know the latest happenings in the luxury markets, update in financial markets etc
• Access to Premier Concierge that can help to make connections, be it arranging for tickets to sold-out concerts or simply recommendations on where to shop, dine and party