Online Call: Frequently Asked Questions

1. What is Online Call?

Online Call, available 24/7 via the OCBC app, is a feature that allows you to call us from outside Singapore at no cost. You will not incur any roaming charges – just connect to the Internet using mobile data or Wi-Fi.

2. How do I access Online Call?

Online Call is available via the OCBC app. You may access it using one of the following methods:

Method 1: Before logging in

1. Open the OCBC app
2. Tap ‘More’
3. Tap ‘Online Call’
4. Log in using your Online Banking Access Code and PIN, or using biometrics
5. Tap ‘Online Call’

Method 2: After logging in

1. Log in to the OCBC app
2. Tap ‘More’ at the bottom navigation bar
3. Tap the chat bubble icon at the top right of the page – or scroll to the bottom of the page and tap ‘Online Call’
4. Tap ‘Online Call’

Note: For the best experience, please make sure your device has been updated to the latest version of its operating system and is connected to a stable Wi-Fi or mobile data network

3. What type of enquiries can be handled through Online Call?

If you are overseas and need urgent assistance with matters related to your card, you may reach us via Online Call. For example, you might call to ask why a card payment at an overseas retail store could not be made.

4. What should I do if my call gets disconnected or the call quality is poor?

Please check your Internet connection to ensure that you are connected to a stable Wi-Fi or mobile data network. Then, try calling us again.

5. I do not see any way to access Online Call via the OCBC app on my device. Why?

To seamlessly integrate the Online Call feature into the OCBC app, we will be progressively making it available to users from November 2025.

In the meantime, please check that:

1. You have downloaded the latest version of the OCBC app from App Store, Google Play Store or Huawei App Gallery; and
2. Your device has been updated to the latest version of its operating system.