GROUP QUALITY & SERVICE EXCELLENCE

Strategic Collaborator in building organisation-wide quality culture

Why you will love this

You'll enjoy working on cross-division, cross function high impact process transformation projects from across the Group where you will experience the intricacies of driving and facilitating strategic conversations that will make the difference in the Bank's delivery of its product and services.

You'll get the opportunity to create and inspire breakthrough developments for our customers, the Bank and the industry.

View all OCBC jobs

Introduction

Group Quality & Service Excellence (GQSE) orchestrates and drives cross-functional process transformation projects to deliver on exceptional customer, employee and business outcomes. We partner with bank divisions in the redesign of the business operating models and the underlying processes that bring about sustained effectiveness, efficiency and scalability that will transform the way we work.

Featured highlight

Portfolio Financing Made Simple and Easy

See how we work with the business to streamline and improve the customer engagement moments in applying and utilising Portfolio Financing for our Premier Private Clients.

Find out more

Process Improvement Facilitator | Job Spotlight

What makes this role exciting? Krit Tangnirunkul shares the ins and outs of the job, and the working culture within Group Quality & Service Excellence.

Awards and Achievements

Best Process Transformation Project under 90 days (Honorary Mention), 2020

OPEX Awards

OUR TEAM AND PEOPLE

Kick-starting a Career in Quality Excellence

Ong Shen Kwang is a Graduate Talent, a lean six-sigma facilitator, and a mentor with the NTU Connecting Minds programme.

21 November 2019

Bringing Joy to Work and the Community

At GQSE, having #FunAtWork is part of our work culture.

6 September 2019