GROUP OPERATIONS & TECHNOLOGY

Transforming the bank of tomorrow through technology

Why you will love this

Be part of the transformation that defines the future of OCBC banking operations and technology through meaningful innovations for our customers and employees

Be continuously equipped with skills, knowledge and tools through industry-defining programmes we provide to ensure you excel

Introduction

As one of the largest divisions within OCBC Bank, Group Operations & Technology is on a digital transformation journey to make banking seamless for our customers by creating a culture focused on creating excellent customer and employee experience. The division is recognised for its progressive thought leadership, strong innovation mindset and high investment in people development. Here at Group Operations & Technology, we push the boundaries of banking operations and technology, applications development and infrastructure by continuously challenging and improving the way we work.

Our solutions are viewed as the key competitive differentiator for OCBC Bank. Group Operations & Technology has achieved this through the provision of IT to-build solutions across the Bank and supporting the growth expansion strategies of the Group. The division runs the Bank's regional processing centres and technology operations in a dynamic manner, constantly driving process efficiency and service delivery.

Some of our successes include:

  • First bank in Singapore to enable cash withdrawals at ATMs using QR codes, 2019
  • First bank in Singapore to roll out digital account opening service for MNCs, 2018
  • First Singapore bank to allow instant customer account opening digitally, 2018
  • First in Singapore to launch voice-powered conversational banking, 2018
Departments

Group Operations

Operations manages the Bank's regional processing centres, improving productivity and cost efficiency, to ensure that the Bank is running at optimal level. We pursue a constant refinement of processes, better way of doing things, and encourage cross-border collaborations with our regional partners, to deliver the best possible customer experience.


Group Technology

Bank-wide IT application and infrastructure services, information security, data centre operations, end-user services and project management are spread across two main pillars within the Technology division – "Run the Bank" and "Change the Bank". In "Run the Bank" we support and improve banking operations. Through "Change the Bank", we design and deliver new system designs in line with our customers' changing needs.

Featured highlight

OCBC Regional Data Centre future-proof 30 years ahead

The security of the Bank's data is a top priority. Find out more about our purpose-built S$240m regional data centre with blast-resistant walls and a dedicated team to support the entire operations of the OCBC Group.

Meet our Tech Hirers | OCBC Tech Roles

Our Tech Hirers at OCBC share what they look out for when hiring tech talent and how to ace that interview. We are looking for developers, analysts, project managers and more. Be part of our Digital Transformation Journey and let your career shine at OCBC.

The Hiring Experience | OCBC Tech Roles

What is it like to work in Tech at OCBC? Our tech talents chat with their hiring managers and discover what gave them the edge in the hiring experience. We are looking for developers, analysts, project managers and more. Be part of our Digital Transformation Journey and let your career shine at OCBC.

Game Changers from Group Operations & Technology | People@OCBC

Hear from a team from Group Operations & Technology who work together, roll with the punches to create and launch innovative solutions for OCBC's customers. With the help of lots of coffee!

Cyber Security Operations Centre Analyst | Job Spotlight

Hear from Aiden Lim, one of our "internet policemen", on his job in Cyber Security as he scouts for intrusions and implements preventive measures to keep the Bank secure.

Project Manager & Business Analyst  | Job Spotlight

Hear from Project Manager Lay Hong and Business Analyst Cher Mong on how they work closely together and with businesses to transform ideas into reality.

System Engineer  | Job Spotlight

System Engineer Benny is part of the "Run the Bank" pillar, which ensures that the Bank is operational 24/7. As an Environmental Engineer, his passion is to ensure the Bank's operations in an environmentally friendly way.

Awards and Achievements

Best API Initiative, Application or Programme

The Asian Banker Transaction Awards, 2019

Workforce Empowerment & Behaviour Award, HR in Your Pocket app

Efma-Aaccenture Distribution & Marketing Innovation Awards, 2017

OUR TEAM AND PEOPLE

Sliding and springboarding towards success

Jaanvi Chawra talks about her journey as a woman in tech.

9 May 2022

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Leading in a constantly changing environment

As Head of Project Office, Yen Pheng's team is the cornerstone of transformation within the Bank.

4 September 2019

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Learning for life at 62

Clifford may be close to his golden years, but he is not stopping when it comes to relearning.

17 September 2019

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