Online & Mobile Banking

Overview

What's new in the latest OCBC Mobile Banking app

1. What's new in the latest OCBC Mobile Banking app? 

The latest OCBC Mobile Banking App release in October 2019 is a major update from the previous version. The main updates are:

  1. New design– the app sports a completely new look. The re-designed user interface also enables easier access to commonly-performed transactions (such as Transfer Funds and Pay Bills) through one-tap quick access buttons, as well as a new re-designed main menu.
  2. One view of all transactions– view your latest transactions across all Current, Savings and card accounts at a glance. This is available on the Account Summary dashboard –“Your activity” to view the last 7 transactions from the past 7 days; and tap on “See more” to view all transactions from the past 7 days.
  3. Personalised Insights– these are personalised, bite-sized information that help our customers discover more about their finances and better manage them
  4. OCBC Banking Assistant– interact with an AI-based voice banking assistant who can help you with banking enquiries and bill payments, using just your voice. Access this by tapping on the “Banking Assistant” icon at the bottom after logging on.
  5. Manage Wealth– (introduced in Jul 2019) customers can now access and perform wealth-management services and activities on the Mobile Banking app.
  • Access to wealth content:such as market insights, investment ideas and thematic content
  • Invest on the go: buy and sell unit trusts, Singapore Government Securities, Blue Chip Investment Plans (BCIP) make contributions to your SRS account and pay for shares
  • Keep track: of investment portfolios and UT price movements by setting alerts.
2. Why is the app being updated so frequently? There was one update made last month.

We are completely redesigning the mobile banking experience and cannot wait to get the cool new stuff out for you to enjoy! This is why we are progressively building and releasing these updates. We hope that you enjoy the new experience, and encourage you share your feedback with us.



Your Activity

1. What is “Your activity” on the Account Summary dashboard?
  • You can view all your latest transactions across all your Current, Savings and card accounts at one glance in “Your activity”. This includes your last 7 transactions from the past 7 days (including today).
  • Tap on “See more” to view all transactions from the past 7 days. You may also tap on a transaction to view more details, as well as links to actions such as viewing overall spending activity on Money In$ights or to Raise a dispute (applicable for credit cards).
  • Please note that only posted transactions will appear in “Your activity”, as well as in account transaction history (see point 5 below). There may be a lead time between when the transaction is performed and shown on the dashboard.
2. How do I view my transaction history for individual accounts from the Account Summary dashboard?

You can view details and transaction history (past 6 months) of individual accounts through either of these:

  • Tap on What you have / What you owe > Select a Current/Savings account or card
  • Tap on “See more” beside “Your activity” > Tap on the filter buttonbeside “View all transactions” > Select a Current/Savings account or card
3. How can I view more details for a transaction?

Tapping on the individual transactions, will launch a pop-up with details such as merchant and transaction date, and links to “Money Insights” and “Raise a dispute” (applicable for credit cards).



4. Why are transaction details shown partially in my account transaction history, whereas I can view all transaction details in “Your activity” on the Account Summary dashboard? (for 1-factor authentication customers)

Your transaction details are shown  fully in “Your activity” on the Account Summary dashboard to provide you with quick access to your most recent transactions. We are working towards rolling this out for the account transaction history interface.

Insights



1. Why am I not getting these personalised insights that others are seeing? Is it exclusive to some customers only?

These personalised insights are not exclusive, customers may receive them when certain criteria are met.

2. What is SRS contribution insight about? Does it include details such as balance to contribute?

The insight is a reminder that you have contributed to your SRS last year, but have yet to do so this year. Therefore, the insight serves as a reminder to you.



3. I have already acted upon the personalised insight, why do I still see it?

Your personalised insights will only be refreshed by the first week of each month.



4. I want to stop receiving these personalised insights, can I turn them off?

Currently there is no available function to turn off the insights, but this option will be made available in the future.



5. For the Food and Drink report, are food delivery services such as GrabFood included?

Yes, the transactions listed within the Food and Drink report will include such merchants.

FRANK



1. I have a FRANK product, why can’t I see the FRANK skin?

The FRANK skin is currently available to our Personal Banking customers between the age of 16 to 29 years old, holding an eligible FRANK product, i.e. FRANK account, FRANK debit or credit card. This excludes Premier and PPC customers.



2. Will I still see the FRANK skin after I close my FRANK account?

The FRANK skin will be made available as long as you have an eligible FRANK product linked to your access code, which includes FRANK credit or debit card.



3. I wish to revert to the original OCBC Mobile Banking app without the FRANK skin, how do I do it?
  • Tap on the top left menu
  • Tap on “Online Banking settings” > Tap on the toggle button beside “Frank theme”

3. Why do some screens on the OCBC Mobile Banking app look slightly different from the rest?

We are progressively updating the app with the redesigned interface and new look, starting with the Welcome screen, Notification inbox, Account Summary dashboard, All transactions page, Main menu, Current and Savings account, and card details. Other sections will be updated with the new designs over time.

4. Can I customise the buttons on the quick access bar on Welcome screen and Account Summary dashboard?

No, these buttons are not customisable. The buttons are selected by the bank to give customers access to commonly-performed and important transactions and services on the app.


5. Do I need to upgrade my mobile device to download and use the latest app?

The app is supported on devices running on iOS 10.3 and Android 4.4, or later. If your app is not running on these versions, please upgrade your operating systems on your mobile device.


6. I do not like the new version of the app. How do I switch to the previous version?

Once you update to the latest version, you cannot revert to previous versions of the app. However, we are happy to take your feedback and improve the app further.

7. Must I upgrade to the latest version in order to continue using Mobile Banking? Can I continue with the current version?

You can continue using the current version on your mobile device  with no disruption to yourexperience. However, we may require you to update to the latest version in the future for your security –  you will be informed via a pop-up on the app then.

Internet Banking

1. Is this a phishing website?

No, please note that this is the new look and feel for OCBC Internet Banking. To ensure you are accessing the correct website, please always type in www.ocbc.com/login into your browser’s address bar. The Internet Banking pages are secure and information transmitted from your computer to our systems are encrypted which is indicated by the "closed lock" icon on the address bar.

 2. Is the OCBC Internet Banking safe?

We have put in place necessary security practices and measures to safeguard against risks such as online theft of credentials, virus attacks, hacking, unauthorised access and fraudulent transactions. However, to ensure your online security and account information are not compromised, we recommend that you follow the OCBC Internet Banking security guidelines.

3. I am unable to login to the OCBC Internet Banking. What should I do?

Please follow the steps here 

4. What are the recommended browsers and screen resolution to access the OCBC Internet Banking?
The site is best viewed with screen resolution of 1024px by 768px with the following browsers.

  • Internet Explorer 11 or later
  • Firefox latest 10 versions
  • Safari version 9 or later
  • Chrome latest 10 versions

Apply for Online Banking

Via online / mobile banking

  1. Go to https://internet.ocbc.com/internet-banking/inbregistration/index
  2. Fill in the details and submit the online form
  3. You will get instant access to Online Banking.

By mail

Collect and complete an online banking application form from any of our branches.

Mail it to:
Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At any of our branches

1. Visit any of our branches
2. Select your Internet Banking PIN on the spot
3. Start accessing Online Banking immediately

Internet Banking in Simplified Chinese

1. Is Simplified Chinese language available on Internet Banking and Mobile Banking?

Simplified Chinese is available on Internet Banking (desktop) currently.

2. How do I select my language preference?

You may click on the language bar located at the top menu and select your preferred language.

Update personal particulars

Via OCBC Online Banking
1. Log in to OCBC Online Banking.
2. Click “Customer Service” in the top navigation bar.
3. Select “Change personal details”.
4. Enter details you would like changed (fields left blank will not be changed).
5. Check that your details are correct and click “Next” to proceed.
6. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

Via Mobile Banking
1. Login to mobile banking.
2. Tap on the menu bar on the top left of the screen.
3. Tap on "Settings".
4. Select "Update phone number / email".
5. Enter details you would like changed (fields left blank will not be changed).
6. Click “Next” to proceed.
7. Check that your details are correct.
8. Authorise transaction using your hardware token and click “Submit” to complete the transaction.*

*If you have activated OCBC OneToken, you’ll not be required to enter OTPs for both, Online and Mobile Banking, as authentications are done seamlessly in the background. Please visit www.ocbc.com/OneToken for more information.

Fees and charges

Online / mobile banking is free of charge. However standard transactional fees for some banking services may apply.

View fees and charges guide here.

Credit card fee waiver

To submit a Card waiver request, please use any of the following options:

At the top menu, select Customer Service > Cards > Credit card fee waiver.

  • Via Mobile Banking app: Tap on top left menu > Card services > Request for Credit card fee waiver.

Your waiver request is subject to approval. You will be notified of the outcome via SMS in a few minutes.

Change mailing address

You can change the mailing address of the following accounts that are tagged to your Online Banking access code. 


For current and savings accounts and OCBC credit cards, we will change the address immediately. The following accounts and products will take 7 business days for changes to take effect:

 

  1. Loans
  2. Unit trust
  3. CPF - SRS
  4. Foreign exchange
  5. Nominees
  6. Bills
  7. Treasury products
  8. Safe deposit box
  9. iOCBC
  10. OAC / Great Eastern

 

Eligibility for online banking

To apply for online banking, you should be an existing principal card holder of an OCBC credit card, or have at least one of the following OCBC accounts:

 

  1. Savings Account
  2. Current Account
  3. Foreign Currency Call Account
  4. Foreign Currency Checking Account
  5. CPF Investment Account
  6. Supplementary Retirement Scheme (SRS) Account

About Money In$ights

  1. What is Money In$ights?

    Money In$ights is a new online feature that allows you to track and manage your cashflow over time. It automatically categorises your spending and displays your spending history by either category or top spend.

    You can also set budgets and have alerts sent to you when you are close to exceeding them.  For more information, you can visit www.ocbc.com/moneyinsights.
  2. Is Money In$ights free?

    Yes, Money In$ights is free for all OCBC customers.
  3. Is Money In$ights available on mobile banking?

    Yes, this feature is available on our iPhone and Android app. It is also accessible through web browsers on your mobile devices.
  4. How do I access Money In$ights?

    Money In$ights can be accessed through online or mobile banking.

    Online banking users can search for Money In$ights under the “Your Accounts” tab after logging in.

    Mobile banking users can access Money In$ights by tapping on top left menu > Track and Manage > Money In$ights.
  5. What are the charts that I see on the Money In$ights page?

    The Money Flow chart allows you to see where your money in your accounts flows over time. You'll see a detailed categorization of your spending when you scroll down. This makes your online banking experience with us easier and more intuitive. At a glance, you'll be able to see if there is an increase in your spending or if you're on track with your savings plan.

  6. Which accounts are included in Money In$ights?

    Money In$ights includes transactions and balances for all your current, savings, credit cards and EasiCredit accounts.
  7. How does the auto-categorisation work? 

    We will record the transactions you do and assign them to certain categories to the best of our effort. If we are unable to categorise the transactions automatically, you can also categorise them for yourself. We have also taken into account more merchants and improved our review process, thereby enhancing the accuracy of the auto-categorisation.

  8. Can I add more categories by myself?

    We have 20 different categories, including the newly added Cash Withdrawals category, available for you to tag your spending to and we believe that should cover most types of spending that you normally incur.

  9. What is the 'Set Your Budget' feature about?

    'Set Your Budget'
    enables you to be in control of your monthly spend. When you set a budget on a monthly basis or in a category, we will keep track of your spending for you.

    You can monitor your monthly total spending or category budgets using email or SMS alerts
  10. What happens if I spend more than my budget? Is there a penalty?

    No worries! This is just a tool to help you monitor your money so there is no penalty. The excess amount spent will be reflected in red in the Money Flow chart or Category chart.
  11. Is the SMS alert for alerting me when I overspend free of charge?

    Yes, rest assured that it is free!
  12. Can I set a budget ahead for upcoming months?

    Once you have set a budget, it will be saved and you do not have to set it again every month.
  13. I am a supplementary cardholder. Why can't I view the balances of my card?

    You cannot view the balances on the supplementary card as it is tied to the primary cardholder but you can view your spending incurred on your own supplementary card.
  14. I am a joint account holder. Can I use Money In$ights?

    Yes, you can. Transactions within the joint account will be reflected in Money In$ights as well.
  15. Is the demo the same as what I see on my own Money In$ights?

    The features that we offer will be the same. You will also be able to see your real data instead of the simulated data in the demo.
  16. Do you have an iPhone or iPad app version of this demo?

    The demo is only available for viewing on desktops or PCs.

Your 2018 finances at a glance

  1. Why was this email sent to me?

We took this opportunity to share some insights with you on how your finances were doing in 2018. This is a one-time exercise, and we welcome your feedback.

  1. Why did you reveal my finances on email? Is it safe?

Please rest assured that this is only sent to the email address you registered with the bank. Further, the figures shown are representative no personally identifiable information is shared.

  1. How are these numbers derived?

The approximate figures in the email are extracted for the period of 01 January 2018 to 31 December 2018 and is rounded to hundreds or thousands, where applicable. Change in overall card spends are calculated for years 2018 and 2017. Log in to OCBC Online Banking to view your latest account details.

  1. Which accounts are taken into consideration?

Figures are derived from transactions and balances on your current and savings account(s), credit card(s), and loan account(s), as applicable. Joint account(s) are included if you are the main account holder.

  1. How are figures on spends and categories derived?

Spending includes transactions made on your OCBC Bank credit card(s), including transactions made on supplementary card(s) linked under your primary card, if any. Insights are derived by categorising spends under recognisable merchant codes.

  1. How are fund transfers derived?

These are 3rd party FAST transactions you made via OCBC Online Banking or ATMs.

  1. What do you mean by my funds sitting idle in my account?

This refers to your account balance which was available in your account.

  1. Where can I find more details?

You may find all details of your accounts in your account statements (sent to you via email, stored in your OCBC Internet or Mobile Banking account, or sent to you via mail). You may also view more insights on your money flow and spending on OCBC Money In$ights, available on OCBC Internet and Mobile Banking. e-Statements can also be downloaded via Online Banking to view the balance and transactions for your deposit, credit card and/or loan accounts.

  1. Will this be sent to me every year from now on?

This is a new initiative by the bank and we are evaluating customers’ interest and reception.

  1. I do not want to receive such emails again. How can I opt out?

We’re sorry to hear that. Simply click on the “opt-out” link at the bottom of the email and submit your preference.