General

General

Enhanced security measures

Providing you with a safe banking experience has always been our utmost priority.
Hence, we are bringing you these security measures for your greater peace of mind:

  • Issuance of new token for enhanced online banking security
  • SMS notification alerts to track your transactions
  • Activation of new/replacement credit or debit card
  • Deactivation of cash withdrawal from overseas ATMs

Change personal details

 Online Banking/ Mobile Banking

2FA hardware token is required to update your person details.

Steps to update: Online Banking

  1. Login to OCBC Online Banking.
  2. Select "Customer Service" then "Manage Accounts"

Steps to update: Mobile Banking

  1. Login to OCBC online Banking.
  2. Select "Customer Service" then "Manage Accounts".

Update of personal details will be immediate via Online and Mobile Banking.

Other Accounts: Applicable to Online Banking

  • For any accounts which are not mentioned in the overview page, please login to OCBC Online Banking and inform us through Mailbox feature. (It will take up to 7 working days for changes to be effective).

Supported Account Types:

  • Credit Card, EasiCredit, Current and Savings accounts.
  • CPF Investment and SRS accounts.
  • Overdraft/ personal line of credit accounts.


 ATM

Please have your ATM card and PIN to update your personal details.

Steps to update:

  1. Insert your OCBC card and key in your PIN.
  2. Select "Other Services".
  3. Select "Other Services".
  4. Select "Update Contact Particulars".

Update of personal details will be immediate via Online and Mobile Banking

Supported Account Types

  • Credit Card, foreign currency call, current and savings accounts.


 Branches

Bring a completed "Change of Address/ Contact Details" form to any OCBC Branch along with your NRIC or Passport.

Supported Account Types:

  • All accounts.

It will require 7 working days for your personal details to be updated after we receive the form.

Change of mailing address is immediate for current accounts, savings accounts and cards. All other products require 3 working days.

Forms

Download and complete the "Change of Address/Contact Details" form and mail it to us.

It will require 7 working days for your personal details to be updated after we receive the form.

Supported Account Types:

  • All accounts

 Contact Centre

Steps to update:

  1. Dial 1800 363 3333 or (+65) 6363 3333 if overseas.
  2. Select Language.
  3. Press 0 and select 2 for Banking.

Update of personal details will take up to 2 working days.

Supported Account Types:

  • All accounts.

Retrieve access code

Your access code will be given to you when you sign up for Online Banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, contact us at 1800 363 3333 or (65) 6363 3333.

Fees & Charges

Rates

Terms and conditions

Submit CPF statement online

Contact Us

SMS


For waivers:

Card waiver
WAV space <NRIC /Passport> space <Last 4 digits of card number> to 72323
(for example WAV S7612345X 1234)

EasiCredit waiver
ASF space <NRIC /Passport> space <Last 4 digits of ATM card number> to 72323
(for example ASF S7612345X 1234)

 

For activation:

Credit and Debit Card activation
ACT space <NRIC /Passport> <Last 4 digits of card number> to 72323
(for example ACT S7637838X 1234)

Overseas ATM withdrawal activation
ATM space <NRIC /Passport> <Last 4 digits of card number> activate or deactivate to 72323 
(for example ATM S7637838X 1234 activate OR ATM S7637838X 1234 deactivate)

EasiCredit and ATM card activation
AEC space <NRIC /Passport> <Last 4 digits of card number> to 72323 
(for example AEC S7637838X 1234)

 

Note: If you are overseas, please SMS to +65 93272323

 

Hotlines


For Accounts, Deposits and Loans:
1800 363 3333 (24-hour)

Calling from overseas
(65) 6363 3333

 

For Premier Banking:
1800 Premier (1800 773 6437)

Calling from overseas
(65) 6530 5930

 

Email


Fill in our online feedback and enquiry form and we'll get back to you promptly.

 

Mail


OCBC Bank

OCBC Bank
65 Chulia Street
#01-00
OCBC Centre
Singapore 049513

OCBC Bank and Branch code

Bank code   : 7339

The first three numbers of your OCBC account number are branch codes. Your OCBC Account Number should either be 10 or 12 digits.

Example of OCBC Bank account numbers:
555-1-234567 where 555 is the branch code
501-123956-001 where 501 is the branch code

Customer Satisfaction Survey

At OCBC Bank we are dedicated to listening to our customers and understanding their needs.



As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Ascentiq Pte Ltd. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

 

Please be reminded that neither OCBC Bank nor any of its appointed vendors will ask for your personal account information, such as account balances and passwords, over the phone. If anybody asks for your personal account information, do not disclose this information and contact us at 1800 363 3333 immediately.

 

If you need further clarification about the survey or if you do not wish to be surveyed, please contact us at the same number 1800 363 3333.

 

Thank you in advance for telling us how you feel about our customer service