General

General

CRS

What is CRS?

The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions. The main objective of CRS is to help tax authorities identify tax payers that have kept their untaxed money in accounts held by foreign financial institutions and therefore discourage such behaviour. CRS is a reporting regime and it does not impose a new taxation regime.

For more information on how this affects you, please see our FAQ guide.

Enhanced security measures

Providing you with a safe banking experience has always been our utmost priority.
Hence, we are bringing you these security measures for your greater peace of mind:

  • Issuance of new token for enhanced online banking security
  • SMS notification alerts to track your transactions
  • Activation of new/replacement credit or debit card
  • Deactivation of cash withdrawal from overseas ATMs

Visit www.ocbc.com/security for details.

Change personal details

 

 

 Contact Centre

 

Supported Account Types:

  • All Accounts

 

How fast:

  • Changes will take effect in 2 working days.

 

  1. Dial 1800 363 3333 or (+65) 6363 3333 if overseas
  2. Select language
  3. Press 0 and select 2 for Banking

You’ll need your Phone Banking PIN. Don’t have one? Apply at any OCBC ATM (ATM Locator).

Online Banking

Supported Account Types:

  • Savings, current, credit card, overdraft / personal line of credit, EasiCredit, CPF Investment, SRS.

Other Accounts:

  • For any accounts which you can’t see in the overview page, just login and inform us through your Mailbox feature in Online Banking (It will take 7 working days to make changes this way).

How fast:

  • Immediate except for CPF Investment and SRS (7 working days).
    1. Login to Online Banking

2. Scroll to “Customer Service” and “Manage Accounts"

Don’t have Online Banking? Apply with your ATM Card Number and PIN.

 

 Mail-in

Supported Account Types:

  • All accounts.

How fast:

  • Changes will take effect in 7 working days after we receive the form.

Download and complete the form

 

 ATM

Supported Account Types:

  • Savings, current, credit card and foreign currency call accounts.

How fast:

  • With immediate effect.

At an OCBC ATM / ATM Plus:

  • Select “Other Services”
  • Select “Other Services”
  • Select “Update Contact Particulars”

Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.

Change will take immediate effect.

 

 Branches

Supported Account Types:

  • All accounts.

How fast:

  • 7 working days.

Bring a completed change form to any OCBC Branch along with your NRIC or Passport.

Changing of mailing address is immediate for current accounts, savings accounts and cards. All other products require 3 working days.

Retrieve access code

Your access code will be given to you when you sign up for Online Banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, contact us at 1800 363 3333 or (65) 6363 3333.

Fees & Charges

Pricing for Personal Banking products

 Download the full pricing guide for Personal Banking Products.

 

Pricing for Business Banking products

 Download the full pricing guides for Business Banking Products.

 

Pricing for Premier Banking products

 Download the full pricing guide for Premier Banking Products.

 

Rates

Terms and conditions

Submit CPF statement online

Contact Us

SMS


For waivers:

Card waiver
WAV space <NRIC /Passport> space <Last 4 digits of card number> to 72323
(for example WAV S7612345X 1234)

EasiCredit waiver
ASF space <NRIC /Passport> space <Last 4 digits of ATM card number> to 72323
(for example ASF S7612345X 1234)

 

For activation:

Credit and Debit Card activation
ACT space <NRIC /Passport> <Last 4 digits of card number> to 72323
(for example ACT S7637838X 1234)

Overseas ATM withdrawal activation
ATM space <NRIC /Passport> <Last 4 digits of card number> activate or deactivate to 72323 
(for example ATM S7637838X 1234 activate OR ATM S7637838X 1234 deactivate)

EasiCredit and ATM card activation
AEC space <NRIC /Passport> <Last 4 digits of card number> to 72323 
(for example AEC S7637838X 1234)

 

Note: If you are overseas, please SMS to +65 93272323

 

Hotlines


For Accounts, Deposits and Loans:
1800 363 3333 (24-hour)

Calling from overseas
(65) 6363 3333

 

For Premier Banking:
1800 Premier (1800 773 6437)

Calling from overseas
(65) 6530 5930

 

Email


Fill in our online feedback and enquiry form and we'll get back to you promptly.

 

Mail


OCBC Bank

OCBC Bank
65 Chulia Street
#01-00
OCBC Centre
Singapore 049513

OCBC Bank and Branch code

Bank code   : 7339

The first three numbers of your OCBC account number are branch codes. Your OCBC Account Number should either be 10 or 12 digits.

Example of OCBC Bank account numbers:
555-1-234567 where 555 is the branch code
501-123956-001 where 501 is the branch code

Customer Satisfaction Survey

At OCBC Bank we are dedicated to listening to our customers and understanding their needs.



As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Ascentiq Pte Ltd. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

 

Please be reminded that neither OCBC Bank nor any of its appointed vendors will ask for your personal account information, such as account balances and passwords, over the phone. If anybody asks for your personal account information, do not disclose this information and contact us at 1800 363 3333 immediately.

 

If you need further clarification about the survey or if you do not wish to be surveyed, please contact us at the same number 1800 363 3333.

 

Thank you in advance for telling us how you feel about our customer service

MyInfo

1. What is MyInfo?

MyInfo is a Singapore Government consent-based data platform that pulls your personal data across participating Government agencies to fill out e-forms.


2. How does MyInfo work?

  • Registration: You will need to register for a MyInfo profile at MyInfo portal (www.myinfo.gov.sg). It will take 1 working day for your MyInfo profile to be created based on your personal information from the various participating public agencies such as Immigrations and Checkpoint Authority (ICA) and Ministry of Manpower (MOM).
  • Provide Consent & Pre-fill forms: Once your profile with MyInfo is created, digital service forms, such as the OCBC 360 Account opening online form, can be populated with data retrieved from your MyInfo profile, upon your consent. After pre-filling, the form allows you to verify your details before completing and submitting the application form.


3. Why are my personal details not retrieved when I have just registered for MyInfo?

It will take 1 working day for your MyInfo profile to be created. If you would like to use MyInfo data to pre-fill the
OCBC 360 Account application form, you can continue with the application after 1 working day from MyInfo profile creation date. Alternatively, you can manually input the required fields on the application form.


4. Why are some of the fields retrieved from MyInfo non-editable?

As some of your personal data fields were validated by the relevant government agencies, any changes to these personal data fields  would have to be re-validated by the relevant source agencies. As such, these fields have been made non-editable.


5. My Government-verified information populated on the OCBC 360 Account application form is incorrect. What should I do?

Government-verified fields are validated by various relevant source public sector agencies. Please contact the relevant public sector agency to update your Government-verified fields if they are incorrect.

Refer to www.myinfo.gov.sg on the relevant agencies for each of the fields.


6. Why can’t I log-in to MyInfo?

Please ensure that you have keyed in the correct Singpass ID and password. If you are still unable to log-in, your MyInfo profile may have been deactivated due to security and data privacy concerns. Please contact MyInfo Helpdesk for more assistance.

MyInfo Helpdesk hotline number is +65 6643 0567.

Operating hours are from 8.00 am to 8.00 pm (Mondays to Fridays) and from 8.00 am to 2.00 pm (Saturdays). Closed on Sundays and Public Holidays.


7. What is the benefit of using MyInfo?

By registering for a MyInfo profile, you can enjoy the following benefits:

  • Faster form filling for the OCBC 360 Account application as your information is pre-populated
  • Convenience as you do not have to upload any supporting documents


8. Where do I register for MyInfo?

Please register for your MyInfo account at www.myinfo.gov.sg. You will need a Singpass account to register for one.

Do note that it takes 1 working day for your MyInfo profile to be created.


9.  Can I choose to open a bank account without using MyInfo?

Yes, you can apply for the OCBC 360 Account online without using MyInfo. However, we would encourage you to use MyInfo so that you can benefit from the convenience of not filling out your details repeatedly and at the same time, not having to upload any supporting documents.

10. Can I use MyInfo when opening a bank account at a physical branch?

No, MyInfo can only be used for online OCBC 360 Account applications.


11. Will the trial be open to selected individuals only?

No, the pilot is open to all new to bank as well as existing OCBC bank customers.


12. If I am a foreigner, can I apply for an OCBC 360 Account online using MyInfo?

For online application of OCBC 360 Account, MyInfo service is only available for Singapore citizens and PRs


13. If there is any change in my information post account opening, will the Bank automatically update my records using MyInfo?

Banks can only receive data that you have consented to share at the point of transaction, and will not be notified of any subsequent changes. Please visit the branch, call contact centre or login to online banking if you wish to update your details subsequently.