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Mobile Banking - Features

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Frequently asked questions

  • How do I sign up for SMS OTP?

    If you have registered your mobile number on OCBC Velocity, the SMS-OTP login will automatically be available to you.

  • Will SMS OTP work when I am overseas?

    Most users do not encounter issues with receiving SMS-OTP when overseas. This depends on the local and overseas telecommunication service providers. As your receipt of such SMSes depends on your mobile network operator's roaming service, You may want to consult them if this is a concern.

  • What can I view with the OCBC Business app?

    The OCBC Business app allows you to view:

     All business accounts, Time Deposit accounts, balances, transactional activities and Business Debit Card transactions for the last 180 days or the last 200 transactions.

  • What details can I see for my Business Debit Card through the OCBC Business app?

    You are able to see a consolidated transactional view of your Business Debit Card(s) (if any) through the app.

  • What details can I see for my Time Deposit account through the OCBC Business app?

    You are able to see a consolidated transactional view of your Time Deposit account(s) (if any) through the app.

  • How convenient is the OCBC Business app?

    The app allows immediate and secure access to your business account(s) information at your convenience.

  • Can I make and/or approve transactions through the OCBC Business app?

    Yes, you can make and approve transactions through the app.

  • What languages are available on the OCBC Business app?

    Currently, our app is only available in English.

  • Can I see my transaction reference number from the transaction history?

    Yes, tap on the transaction to show your transaction reference number or/and the Bank reference number for the particular transaction.

  • Can I get additional details about the transaction?

    For further details, please log in to OCBC Velocity.

  • Can I use the app to reset my password or/and unlock my User ID?

    Yes, you are able to reset your password and unlock your User ID via the app.