Using your Debit or Credit Card online

1. To avoid any unexpected charges, read the fine prints relating to any transaction before providing your credit card details online.
2. Ensure that the online shop has a return and refund policy
3. Use a secure browser connection when entering credit card details.
   Check that the lock icon displayed is enabled at the bottom right-hand of the screen or beside the URL address bar for IE 7 and above, or that the site URL starts with ‘https’
4. Should you need to sign up or login as a member with a password, ensure that your password are at least 14 characters long and include numbers, symbols, upper and lower case letters.  Do not disclose your password to anyone.
5. Print out a copy of the transaction record for any online purchase you make. This will be useful if there is a need to verify the transaction on your statement that you may not recognise.  Do inform us immediately if you notice anything irregular.
6. For your safety and security, you may be asked to provide your card security code or CVV. This is the 3-digit number printed on the signature panel on the back of your Visa or MasterCard. Never disclose your card number and security code to anyone.
7. To protect you from online fraud, a One-Time Password (OTP) will be sent to you for extra security whenever you make online purchases with a 3D Secure registered merchants, which will display one of these logos (see below) on their website.