Global Consumer Financial Services

Serving three million customers across all life stages

Why you will love this

Learn from the best – The first retail bank to receive the Singapore Quality Award for Business Excellence

Learn from a leader – One of the top three banks in consumer banking in Singapore and a frontrunner in wealth management and home loans

Introduction

Global Consumer Financial Services covers wealth management, lifestyle financing, branch & premier banking, consumer secured lending, online banking, business transformation and marketing. We serve three million customers across Singapore, Malaysia, Indonesia and China. In Singapore, we help people of all ages meet their financial life goals and lifestyle desires with products like Mighty Savers for children and young families, FRANK by OCBC for youth and young adults to OCBC Premier Banking for affluent customers.

The business has pioneered many customer-centric banking products and services, including FRANK by OCBC, full-service Sunday Banking and our award-winning Online Banking. Leveraging digital transformation and solutions, we provide seamless omni-channel customer experience. We are also the market leader for bancassurance sales.

Featured highlight

Making home ownership crystal clear with OneAdvisor

Designed in-house, OneAdvisor is a comprehensive platform for homebuyers that captures the full picture of home ownership. Besides property listings and legal requirements, OneAdvisor provides "affordability" advice and other useful information.

Branch Relationship Manager & Personal Financial Consultant | Job Spotlight

Working at the frontlines, our Relationship Managers and Personal Financial Consultants are the public faces of OCBC Bank and trusted advisors to our retail banking customers, offering a full range of wealth management products.

Secure your life and legacy with OCBC Life Goals

We have goals for ourselves and our families. OCBC Life Goals are proprietary tools created by the financial services team to help people achieve their financial goals so that they can have a fulfilling and meaningful life.

Gastronomic Adventures by OCBC Cards | Living The Life

The OCBC Cards team seeks out and commissions the best chefs from the top restaurants in Singapore to create bespoke experiences exclusively for OCBC Card members. Feast with your eyes and feast in person.

Awards and Achievements

Highest in Retail Banking Customer Satisfaction

J.D. Power 2018 Singapore Retail Banking Satisfaction Study

ABS Service Excellence Champion

Excellent Service Award (EXSA) 2017-2019

Excellence in Customer-Centricity Winner

Retail Banker International Asia Trail Blazer Awards 2018

The Digital Banker's Global Retail Banking Innovation Awards 2019.

Best ATM Innovation & Best Self Service Banking

World's Best Consumer Bank

Global Finance

Best Bank in Asia-Pacific

Global Finance

OUR TEAM AND PEOPLE

Becoming a leader through experience

See how Leonard Tok rose to take charge of the Affluent Cards portfolio, fast.

23 November 2019

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Starting fresh in digital transformation

Eugene Tay started with zero knowledge of banking. Here is how he rode the digital innovation wave.

26 November 2019

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Going Green: #NoPlastics

A trailblazer in the mission to eliminate plastic usage, the passion of Kurup Nakul and his team is one to behold.

29 September 2019

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