All users are required to use the Digipass to login to Velocity@ocbc. For authorisers within the company, they will also use the Digipass for approving transactions within Velocity@ocbc.

The new Digipasses in the Velocity@ocbc Starter Kit are not pre-assigned. Each user can choose any one of the new Digipasses to complete a one-time registration and activation process upon first login.

Thereafter, the Digipass is unique to the user who registered and activated the Digipass.

It is not possible to share a Digipass. Once a Digipass has been registered to a user, the correct device must be used for login, otherwise the login will fail.

The Digipass cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.

Each Digipass has got its own unique serial number indicated on the back of the Digipass.

Once a user has completed the one-time registration for their Digipass, their user name / ID will be registered to that Digipass making this Digipass unique to the user. The Digipass cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.

If the Digipasses have already been registered to their respective users, the correct device must be used for login, otherwise the login will fail.

For assistance, call us at (65) 6538 1111 (Monday – Friday, 8.30am to 6pm) or send your enquiry to velocity@ocbc.com.

Yes you can use it overseas. The Digipass has been designed to ensure that you will be able to use it anywhere with internet connection. For security reasons, we recommend that you keep the Digipass with you at all times.

Please complete the Velocity@ocbc User Request form to get a replacement. Please ensure the field "company information" and "Defective Digipass - Issue New Digipass" is selected.

Please submit the original form duly signed by the authorised persons, together with the defective Digipass to any of our branches or mail to the address indicated on the form.

Upon receipt and verification of the form, we will process your request within 7 working days. The Digipass will be sent to your mailing address as maintained in our records.

Call us at (65) 6538 1111 for assistance.