Payments & Transactions

OCBC Pay Anyone

OCBC Pay Anyone™ App

1. What is the OCBC Pay Anyone app about?
OCBC Pay Anyone™ app allows OCBC customers to send money to anyone and make NETS QR purchases up to a daily limit of S$1,000. You can pay for your meals, shopping, taxi rides via QR code at NETS terminal at participating merchants and food centres. You can also request for money via a personalised QR code.

2. What do I need to use OCBC Pay Anyone via QR?
You need at least an OCBC Online Banking account, an OCBC Savings or Current account and a supported smartphone.
Please refer to point 7 for a detailed list of supported smartphones.

3. How can I enable this service?
OCBC Pay Anyone via QR service is available on iPhone and Samsung mobile devices.

Step 1:  Download the Pay Anyone from the App Store or from the Play Store for iPhone or Android mobile phone respectively.
Step 2:  Launch the app and perform a one-time set up using your Online Banking Access code and PIN, followed by a One-Time-Password (OTP).

4. What is the daily transaction limit?
The limit is capped at S$1,000 daily.

5. How do I know the payment is secure?
OCBC Pay anyone via QR service is protected by your fingerprint/Face ID which is stored in your smart phone as a secure source of identification. To activate the service, you have to perform a one-time activation using your Online Banking Access Code and PIN, followed by an OTP sent to your registered phone number with OCBC Bank.  Each transaction will be authenticated by the fingerprint/Face ID that is registered on your phone.
As security measure, it is recommended that you only store your own fingerprint/Face ID on your mobile phone as anyone else who has access to your mobile phone is able to make payments via OCBC Pay Anyone via QR.

6. Can I activate OCBC Pay Anyone via QR service on multiple devices?
No. You can only activate OCBC Pay Anyone via QR on one device at any time.
Please note that if you activate OCBC Pay Anyone via QR on another device, the device that was previously activated will be deactivated and the new device will be activated for OCBC Pay Anyone via QR.

7. I changed to a new mobile phone. Can I continue using OCBC Pay Anyone via QR service on my mobile phone?
  Yes, you just need to activate OCBC Pay Anyone via QR on your new mobile phone.

8. How do I deactivate OCBC Pay Anyone via QR service?
You may delete the app.

9. Do I need to pay for OCBC Pay Anyone via QR service?
No, it is free of charge.

10. What should I do if I lose my phone?
If you lose your mobile phone, please call us at 1800-363 3333 (or +65 6363 3333 from overseas) to deactivate your OCBC Pay Anyone via QR service.
 Alternatively, you may register using another phone and the previous Pay Anyone via QR service will be de-registered automatically.

11. Can I transfer money to the recipients through Mobile no, email, and Facebook account using OCBC Pay Anyone via QR app?
No, but you can do so using Pay Anyone via contact service on OCBC Mobile Banking app.

12. Can I use my CDA account (Child Development Account) to make NETS QR payment?
No. However, you may use your CDA ATM card to make NETS payment at any Baby Bonus Approved Institution.

13. Which are the participating merchants and food centres that support NETS QR code payment via OCBC Pay Anyone app?
You can use it at participating merchants and hawker stalls that have NETS QR Terminals. Please visit the list of merchants and hawker centres here.


1. How do i make payment for my purchases via this app?

Merchants
Step 1: Scan the QR code generated at the merchant's NETS terminal
Step 2: Authorise the payment using your fingerprint/Face ID.
Step 3: Select account to pay from and tap on "Pay Now" button.


Food Centres
Please check the payment amount with the hawker before you proceed with these steps:

Step 1: Scan the QR code that is displayed at the stall.
Step 2: Authorise the payment using your fingerprint/Face ID.
Step 3: Enter the amount, select account to pay from and tap on 'Pay now" button.

OCBC Pay Anyone™ App - Send and Receive money via QR code

Send money via QR:

1. Is there a one-time registration set up?

Yes.

Step 1: Register with PayNow by linking your mobile number to your account number, so that the Payer can send money directly to your account.  

Step 2: Download and install OCBC Pay Anyone app from App store or Google Play.

 Step 3: Perform a one-time setup using your Online Banking Access code and PIN followed by an OTP.

 

Request for Money:

1. How do I generate my personalised OCBC QR Code using this app?

 Step 1: Tab on ‘Request Money’ button and login with your fingerprint/Face ID.

 Step 2: Enter the amount.

 Step 3: Tap on "Share QR code" button.

 Step 4: Select the preferred messaging app such as Whatsapp, SMS, email, etc, to send the QR code to the recipient.

2. Can I still generate my personalised QR code using Pay Anyone app without linking my mobile number with PayNow? 

No, you need to link your mobile number to your OCBC account via PayNow in order to generate your personalised QR code.

Send Money:

 1. How do i send money using the QR code?

Step 1: Upload or scan the QR image shared by the Sender.

Step 2: Authorise the payment using your fingerprint/Face ID.

Step 3: Check the amount to pay and select the account to pay from.

Step 4: Tap on ‘Pay Now’ button.

2. Why wasn’t I prompted for a passcode when I send to a PayNow recipient?

Pay Anyone is now enhanced to let you send money securely and conveniently to a PayNow recipient without the need to enter passcode. The recipient’s PayNow name will be displayed to let you check before you proceed to send. Similarly, the PayNow recipient does not need any passcode; the money will be credited automatically into the recipient’s bank account.

3. How will I know if I have transferred funds successfully?

You can check the status of your funds transfer via Online Banking transaction history.

4. Can I send money using OCBC Pay Anyone QR code without registering for PayNow? 

Yes, you can.  

 

OCBC Pay Anyone™ Service - Sender

1. How do i send money with the OCBC Pay Anyone™?

Sender (OCBC Customer)

Send money via the following methods:
1. OCBC Mobile Banking app on iPhone or Android.

  • Tap on the “Pay Anyone” icon/card on your device.
  • Thereafter, choose the recipient you wish to send money to.

2. Siri (available on iOS 10 and above)

    •  Instruct Siri to send money, indicating the recipient’s name plus the amount to send, example ‘Pay John Tan $50’.
    • Recipient’s name and amount will be auto populated.
    • Open the Pay Anyone icon in the iMessage app window.
    • Tap on the “Send Money” icon. Recipient’s name will be auto populated.

    3. iMessage (available on iOS 10 and above)
  • Open the Pay Anyone iMessage app in the iMessage app window.
  • Tap on the "Send Money" icon. Recipient's name will be auto populated.
  • Log in to the OCBC Mobile Banking App to choose the account you wish to send the money from.
  • Key in the amount to be transferred and type an optional message for the recipient.
  • Create a 6-digit passcode to be given to the recipient.
  • Enter the One Time Password generated via SMS or hardware token to send the notification (by SMS, email or Facebook) to the recipient, depending on the channel chosen.
  • Inform the recipient of the 6-digit passcode

Recipient

Collect via the following ways:

      1.    If the sender had chosen a phone book contact, the recipient will receive a notification via a SMS to his mobile number, or an email to his email address


      2.   The sender had chosen to send via iMessage contact, the recipient will receive a notification within the iMessage chat that is only visible to him and the sender.
This is available for iOS 10 and above.
      3. Facebook contact, the recipient will receive a notification via a post on his Facebook wall that is only visible to him and the sender. 

     
  • The recipient has up to 24 hours to collect the money upon receiving the notification
  • Click on the URL in the notification to be directed to a secure page hosted by the bank where you have to key in the 6-digit passcode created by the sender. This passcode is to be used only for this transfer.
  • Key in bank account details for money to be deposited into.
  • Money will be transferred directly from the sender’s account to your account almost immediately via the new electronic interbank service - FAST (Fast and Secure Transfers).
  • Sender will be notified via SMS and/or email once the transfer has been completed, depending on his OCBC Pay Anyone™ e-alerts notification settings of his online banking account.
2 Do I need to be a OCBC customer to use OCBC Pay Anyone™ to send money?

Yes, you need to be an OCBC customer in order to transfer money to the recipient via OCBC Pay Anyone™. If you are the recipient collecting the money, you do not have to be an OCBC customer.

3 Are there any charges for using OCBC Pay Anyone™ to transfer money?

There is currently no service fee imposed for sending money via OCBC Pay Anyone™. However, do note that you will still be subjected to mobile data charges (or MMS charges if you send via iMessage to a non-iMessage user) as determined by your telecommunication provider.

4 What do I need to use OCBC Pay Anyone™ to transfer money?

You have to meet the following requirements:

  • You must have a smart phone (iPhone with iOS 6.0 & above or Android OS 4.0.3 & above) with internet connection. For iMessage and Siri (iPhone or iPad with iOS10 and above).
  • You must be an OCBC customer with Online Banking access. You will require your access code, PIN and SMS/hardware token to login.)
  • You must have a personal OCBC savings and/or current account(s)
  • You must have sufficient money in your account at the point of time when the recipient collects the money
  • You must possess either of the following recipient's contact details – mobile number, email address or he/she is on your Facebook contact list
5 Do I need the recipient's bank branch code and account number in order to transfer money using OCBC Pay Anyone™?

No, you do not need the recipient's bank branch code and account number. You will need the recipient's contact details - either his/her mobile number, email address or he/she is on your Facebook contact list.

6 Can I make multiple transfers using OCBC Pay Anyone™?

Yes, you can make one or multiple transfers using OCBC Pay Anyone™ so long as the cumulative amount is less than or equal to S$1,000 for that day.

7 Can I make future-dated transfer(s) using OCBC Pay Anyone™?

No, you will not be able to make future-dated transfer(s) using OCBC Pay Anyone™.

8 Why is transaction signing not required to transfer money using OCBC Pay Anyone™? Is it secure?

No, you do not require transaction signing to transfer money using OCBC Pay Anyone™ as your transaction value is capped at a cumulative limit of S$1,000 a day.

9 Is the money debited from my account after I've successfully set up the funds transfer?

No, the money is only debited from your account when the recipient collects the money. The recipient has up to 24 hours to collect the money from the time you set up the funds transfer.

10 My fund transfer is unsuccessful. Why? How can I check the status?

Your unsuccessful fund transfer could be due to many reasons such as:


  • The One-Time-Password entered might be incorrect.
  • The service might be temporarily unavailable.

For more details, you can view or check the unsuccessful transaction via the following ways:


  • OCBC Mobile Banking App

Simply tap on "Pay Anyone" icon > Tap on "Send Status" and login using your Online Banking login credentials

  • OCBC Online Banking (desktop)

Select "Customer service" from menu > Check "Internet transaction history" > select "Pay Anyone" under Transaction type drop-down menu > Select "Unsuccessful" under Transaction status

11 What is a passcode? What is it for?

The passcode is a 6-digit number which you will input as part of the transfer of money set up. You will need to inform the recipient of the passcode (manually) as he/she will require this passcode in order to collect the money. It is a security step to ensure that the correct recipient is collecting the money.

12 Why is it that I have to inform the recipient of the passcode myself?

This is for security purpose to prevent unauthorised personnel from collecting money that is not meant for him/her.

13 OCBC Pay Anyone™ is posting the collection notification on the recipient's Facebook wall. Is it secure?

Yes, the wall post notification is private and will be visible only to the recipient. It will be indicated in the post as "- with Recipient Name".

OCBC Pay Anyone™ Service FAQs for Recipient

1 Which Bank accounts can I transfer the money to? Any restriction?

You can credit the money to any account of the 19 FAST (Fast And Secure Transfer) participating banks as long as the banks accept FAST payment.

  • Choose the recipient that you wish to send the money to from your (i) Facebook contact list, or (ii) phone book

(i) Facebook contact list:
If you wish to choose from your Facebook contact list, tap on the “Facebook” option, you will be prompted to log into your Facebook account first to sync your contact list (for the first time only)

(ii) Phone book:
If you wish to choose from your phone book, tap on either the “Mobile” or “Email” option, you will be prompted to sync your contacts from your phone book (for the first time only)

2 Do I need to be an OCBC customer to use the OCBC Pay Anyone™ to collect money?

No, you do not need to be an OCBC customer in order to collect money from the sender. However, if you are the party transferring the money, you must be an OCBC customer with OCBC Mobile Banking access and savings and/or current account with us.

3 Are there any charges for using OCBC Pay Anyone™ to collect money?

There is currently no service fee imposed for collecting money via OCBC Pay Anyone™. However, do note that you will still be subjected to mobile data charges as determined by your telecommunication provider.

4 What must I have in order to use the OCBC Pay Anyone™ to collect money?

You need to have the collection unique URL in the SMS/email/Facebook wall post or iMessage (that is only visible to you) notification OR the OCBC Pay Anyone™ mobile banking application in the mobile phone, as well as meet the following requirements:

  • a smart phone with mobile browser / desktop computer with web browser (for collection via unique URL) and internet connection
  • the passcode (which you have received from the sender)
  • the crediting bank and account number

If you are an OCBC customer, you have an additional option to login to OCBC Mobile Banking and select the (OCBC) crediting account. Alternatively, you may key in the account number you wish to transfer the money to.

FAQ

5 What are the browsers that are supported by OCBC Pay Anyone™?

The mobile browsers are as follow:

  • iOS Safari version 3.2 onwards
  • Android browser version 3.0 onwards
  • Opera mobile version 16.0
  • Blackberry browsers version 7.0 onwards
  • Chrome for Android version 32
  • Firefox for Android version 25
  • Internet Explorer Mobile version 10 (partial support)

The desktop browsers are as follow:

  • Internet Explorer version 10 and 11 (partial support)
  • Firefox version 28.0 onwards
  • Chrome version 33.0 onwards
  • Safari version 5.1.10
  • Opera version 18.0 onwards
6 Do I need to know the crediting bank account branch code to collect money?

No, you do not need the crediting branch code as this is a FAST (Fast And Secure Transfer) transaction. Please note that the crediting bank must be one of the FAST participating banks.

7 How long will it take for the money to be credited to my account after I collected the money via OCBC Pay Anyone™?

As OCBC Pay Anyone™ is a FAST (Fast And Secure Transfer) transaction, the money will be credited to your account almost instantaneously.

8 What is a passcode? What is it for?

The passcode is a 6-digit number which the sender will disclose to you manually. You will require this passcode in order to collect the money.

9 My collection is unsuccessful. Why?

Your unsuccessful collection could be due to one of the following reasons:

  • The payer has insufficient funds in the designated account at the point when you collect the money
  • You have input the wrong bank account number to deposit money to
  • FAST (Fast And Secure Transfer) payment system is not available due to system maintenance.
  • You may have entered the wrong passcode or the link has been used previously.
10 When will the collection unique URL expires?

The collection unique URL will expire 24 hours after the sender set-up the transfer of money to you (the recipient).

11 How do I collect the money if the collection unique URL expires?

You can click on the "Ask sender to resend money" link of the expired transaction to request sender to re-send the money to you.