Terms and Conditions of the OCBC$ Rewards programme

Terms and Conditions of the OCBC$ Rewards programme


1. DEFINITIONS
1.1 'Bank' or ‘OCBC’ means Oversea-Chinese Banking Corporation Limited including its successors and assigns.

1.2 'Card' means any MasterCard or VISA credit card issued by the Bank (whether or not it also bears the name and/or mark of any other person or entities) other than NTUC-OCBC Visa Card, OCBC Robinsons VISA Card, debit cards, corporate cards and private label cards and any other credit card(s) issued by the Bank which the Bank may notify you from time to time.

1.3 'Card Account' means the account of the Cardmember maintained with the Bank in respect of the Card.

1.4 'Cardmember' means a Principal Cardmember of a Card (whose Card accounts have not been suspended or terminated).

1.5 'Merchant' means an individual, firm or company engaged in the business of selling and/or providing goods and/or services, benefits or other privileges comprising the OCBC$ Reward.

1.6 'OCBC$ expiry date' means, in relation to any OCBC$, the last day of the 60th calendar month calculated/commencing from the relevant calendar month in which such OCBC$ was earned by a Cardmember from charging a relevant retail purchase transaction to his/her Card.

1.7 'OCBC$' means loyalty points awarded under the Programme.

1.8 'OCBC$ Reward' means any goods and/or services, benefits or other privileges, as may be determined by the Bank in its absolute discretion, which may be redeemed by the use of OCBC$ under the Programme.

1.9 'OCBC$ Rewards Catalogue' means the catalogue sent to the Cardmember or posted on the Bank's website for the Programme.

1.10 'OCBC$ Rewards Voucher' means the voucher issued by the Bank to the Cardmember for the purpose of obtaining an OCBC$ Reward.

1.11 'Programme' means the OCBC$ Rewards Programme as may be amended, supplemented and/or added by the Bank from time to time.

1.12 ‘Relevant Month’ means the month in which the relevant Card was first approved by the Bank.

1.13 ‘Relevant Period’ means the last day of the 84th calendar month calculated/commencing from the relevant calendar month in which the relevant Card was first approved by the Bank.

1.14 'S$' means the lawful currency of Singapore.

1.15 Unless the context otherwise requires, words referring to the male gender shall include the female gender and neuter gender and words referring to the singular number shall include the plural number and vice versa. The headings to clauses are inserted for convenience of reference only.

1.16 All capitalised words and expressions in these Terms and Conditions shall, unless otherwise defined herein, have the same meanings as defined in the OCBC Cardmembers Agreement.

2. ISSUANCE OF OCBC$
2.1 A Cardmember will be awarded with 1 OCBC$ for every S$1 charged to his Card Account and/or Card for retail purchases made by such Cardmember and/or his Supplementary Cardmember. Annual Card fees, Cashwise, IPP, extended payment plan, income tax payment, interest, late payment charges, goods and services taxes, cash advances, balance transfers and other fees and charges shall not be taken into account in the award and computation of OCBC$.

2.2 Retail purchases charged to the Card but have yet to be posted to the Card Account shall not be taken into account in the computation of OCBC$ to be awarded.

2.3 OCBC reserves the right to revoke, deduct and/or recompute any OCBC$ awarded in the event a Cardmember and/or a Supplementary Cardmember fails to effect due payment for the Card transactions and/or if the account is closed or terminated by the Cardmember or the Bank, as the case may be. 

2.4 Any OCBC$ awarded to a Cardmember will be reflected in the Card Account statement of that Cardmember.

2.5 (a) Any OCBC$ accumulated before 1 September 2009 but not utilized will be automatically forfeited, cancelled and shall become null and void on the last day of the Relevant Month in 2015 or upon the termination of the relevant Card Account, whichever is earlier.
(b) Any OCBC$ accumulated between 1 September 2009 and 22 March 2011 but not utilized will be automatically forfeited, cancelled and shall become null and void on the Relevant Period or upon the termination of the relevant Card Account, whichever is earlier.
(c) Any OCBC$ accumulated on or after 22 March 2011 but not utilized will be automatically forfeited, cancelled and shall become null and void at the relevant OCBC$ expiry date or upon the termination of the relevant Card Account, whichever is earlier.

2.7 OCBC$ shall be awarded to the Cardmember base on the amount of each Card transaction charged to the Card Account, rounded down to the nearest whole number.

2.8 If a Cardmember has more than one Card or Card Account, OCBC$ earned on all such Cardmember’s Cards or Card Accounts will be aggregated and combined (the “Combined OCBC$”) and you can use the Combined OCBC$ for the purpose of redeeming OCBC$ Rewards under the Programme.

2.9 A Cardmember who opted for SmartChange Programme shall not be entitled to earn OCBC$.

2.10 New installments charged to a Cardmember’s Card Account under the OCBC 0% Installment Plan shall not be entitled to earn OCBC$.

3. USE OF OCBC$
3.1 OCBC$ may be used by the Cardmember to redeem an OCBC$ Reward.

3.2 OCBC$ may be redeemed by such mode or redemption channels, within such period of time and in such manner as determined by the Bank and notified to the Cardmember or publicised by the Bank in any manner as its deems fit from time to time. Further, a Cardmember agrees to comply with such procedures for the redemption of any OCBC$ Reward as may be imposed by the Bank from time to time. All Cardmembers agree that the use of any particular redemption channel shall be governed by the terms and conditions then in force in relation to such redemption channels.

3.3 Subject to availability and provided that a Cardmember has sufficient OCBC$ for the OCBC$ Reward selected, the Cardmember may use his OCBC$ to redeem the said selected OCBC$ Reward.

3.4 All requests to redeem any OCBC$ Reward shall be processed based on a first-come, first-served basis, and are subject to (a) whether a Cardmember has sufficient accumulated OCBC$ to redeem the OCBC$ Rewards he has selected and (b) the availability of OCBC$ Reward at the time of the redemption.

3.5 Where an OCBC$ Reward is redeemable using OCBC$ and cash, the Cardmember shall pay the cash component to the Merchant by charging such cash component to his Card Account using his Card.

4. ISSUE AND USE OF OCBC$ REWARDS VOUCHER
4.1 Upon receipt of the Cardmember's selection of an OCBC$ Reward, an OCBC$ Rewards Voucher may be issued to the Cardmember. The OCBC$ Rewards Voucher will specify the OCBC$ Reward selected by the Cardmember and shall be valid for such period as may be determined by OCBC from time to time.

4.2 An OCBC$ Rewards Voucher will be valid for such period as may be stated in the OCBC$ Rewards Voucher and will cease to have any effect after its expiry. Use of the OCBC$ Rewards Voucher is subject to (i) the terms and conditions stated herein, on the OCBC$ Rewards Voucher and in the OCBC$ Rewards Catalogue and (ii) such other restrictions and/or conditions as may be imposed by the Merchant in relation to which the OCBC$ Rewards Voucher may be used to pay for or obtain goods and/or services of that Merchant.

4.3 If any sum of money is payable by the Cardmember (whether for the purposes in connection with the redemption of an OCBC$ Reward or otherwise) (the “Relevant Sum”) when an OCBC$ Reward Voucher is issued to such Cardmember by the Bank for the purposes of him/her redeeming an OCBC$ Reward , the Relevant Sum must be paid with the Card in which the Cardmember has selected to redeem the OCBC$ Rewards or such other credit cards as may be approved by the Bank in its absolute discretion (the “Relevant Card”). Each Cardmember agrees that the Bank or anyone authorized by the Bank has the absolute discretion to charge the Relevant Sum to the Relevant Card without reference to the Cardmember. For the avoidance of doubt, if the OCBC$ Rewards Voucher is issued in a form of a cash voucher and a Cardmember is to use such cash voucher to redeem or acquire goods or services from a relevant merchant, the Cardmember is liable to pay for the difference between the value of such goods or services and the amount stated in the OCBC$ Rewards Voucher if the value of the goods or services exceeds the amount stated in the OCBC$ Rewards Voucher.

4.4 An OCBC$ Rewards Voucher is not refundable or exchangeable for cash, OCBC$ or another reward.

4.5 An OCBC$ Rewards Voucher may not be used in conjunction with other promotions, discounts, privileges or offers, unless otherwise stated.

4.6 An OCBC$ Rewards Voucher redeemable at dining establishments is valid for dine-in only, unless otherwise stated.

4.7 An OCBC$ Rewards Voucher redeemable for hotel stay or spa requires prior reservation and is subject to availability, unless otherwise stated. Cardmembers are required to identify themselves as such when making reservations.

4.8 An OCBC$ Rewards Voucher redeemable for a specified item is valid only for the product specified and is subject to availability, unless otherwise stated. 

4.9 An OCBC$ Rewards Voucher is valid per transaction/receipt/bill unless otherwise stated.

4.10 To redeem an OCBC$ Reward, a Cardmember must present the relevant OCBC$ Rewards Voucher with his Card to the relevant participating Merchant upon redemption of the said OCBC$ Reward. A Cardmember may, subject to such terms and conditions as may be imposed by the Bank, authorize his/her Supplementary Cardmember to redeem the OCBC$ Reward on the said Cardmember’s behalf. If the Supplementary Cardmember is authorized to perform the redemption on the Cardmember’s behalf, such Supplementary Cardmember must present the relevant OCBC$ Rewards Voucher with his/her supplementary card to the relevant participating Merchant upon redemption of the said OCBC$ Rewards. The Bank has the absolute discretion to request the Cardmember or the Supplementary Cardmember (as the case may be) to comply with such terms as may be imposed by the Bank when redeeming an OCBC$ Reward under this Clause. For the avoidance of doubt, the Bank is not liable to any person (including, without limitation, any Cardmember or Supplementary Cardmember) for any losses, damages, claims, liabilities or expenses incurred or suffered by any person as a result of any Cardmember or Supplementary Cardmember (as the case may be) redeeming any OCBC$ Reward under this Clause.

4.11 Subject to Clause 4.13 below, the Bank is not obliged to replace any OCBC$ Rewards Voucher which has been lost, defaced, torn or damaged or stolen for whatever reason.

4.12 The Bank is not an agent of the Merchant or vendor of any OCBC$ Reward. The Bank shall not in any way be liable or responsible for the quantity, quality, merchantability, fitness purpose of any OCBC$ Reward or the acts or default of the Merchant. Any dispute relating to the quantity, quality or performance of any OCBC$ Reward or the failure of the Merchant to supply the OCBC$ Reward should be resolved directly with the Merchant.

4.13 Subject to OCBC’s absolute discretion, a Cardmember may request OCBC to issue him a replacement OCBC$ Rewards Voucher if he has lost his original OCBC$ Rewards Voucher. The Bank has the absolute discretion not to provide any Cardmember with any replacement OCBC$ Rewards Voucher. In the event that a replacement OCBC$ Rewards Voucher is issued to a Cardmember and it is found out later that such Cardmember (whether fraud or otherwise) has used both the original and replacement OCBC$ Rewards Vouchers to redeem more goods that he/she is entitled to, OCBC has the absolute right to charge such Cardmember and such Cardmember agrees to be liable to the face value of any additional goods redeemed by him.

4.14 Notwithstanding anything to the contrary, in addition to a OCBC$ Rewards Voucher, the Bank has the absolute discretion to use such other modes or means as the Bank determines from time to time (collectively, the “Alternative Modes”) to allow a Cardmember to redeem any OCBC$ Rewards and each Cardmember agrees to be bound by such terms and conditions as may be imposed under the Alternative Modes.

5. KRISFLYER MILES REDEMPTION PROGRAMME
5.1 KrisFlyer miles redemption programme is applicable to all Cards defined in Clause 1.2 excluding OCBC Classic and Gold Cards.

5.2 Participation in the KrisFlyer miles redemption programme is subject to the terms and conditions of the Singapore Airlines’ KrisFlyer Programme.

5.3 This programme enables Cardmembers to convert their OCBC$ to miles under the KrisFlyer Programme.

5.4 To participate in the KrisFlyer Programme, Cardmembers must be enrolled in the KrisFlyer Programme.

5.5 A Cardmember who is enrolled in the KrisFlyer Programme can effect mile transfers at the conversion rate of 2,500 OCBC$ for 1,000 KrisFlyer miles, or such other rate as OCBC may specify from time to time.

5.6 All KrisFlyer miles transferred by a Cardmember must be to his/her own individual account bearing his/her own name.

5.7 For each conversion of OCBC$ to KrisFlyer miles, a fee of 2,300 OCBC$ will be charged to and deducted from the relevant Card Account.

5.8 Otherwise notified to you by OCBC, there shall be no enrollment fee to participate in this programme.

5.9 Once a redemption request for KrisFlyer miles has been accepted by OCBC, cancellation of redemption, refund of conversion fee or exchange of OCBC$ for any other redemption item shall not be allowed.

5.10 Cardmembers understand and agree that the process of conversion of OCBC$ to KrisFlyer miles shall take approximately 21 working days. Notwithstanding anything stated herein, OCBC shall not be liable for any delay in the conversion process for any reason whatsoever (including without limitation, delay due to incorrect information in the system or due to system constraints and errors). Urgent requests or cancellations will strictly not be entertained.

5.11 Cardmembers will receive an acknowledgement via their registered email with OCBC and/or their secured inbox as a form of notification that the redemption of OCBC$ has been approved and the transfer of KrisFlyer miles is in process. A Cardmember may refer to his online account statement by visiting www.krisflyer.com for an update of accumulated miles.

5.12 OCBC shall not be responsible for any fraud or unsuccessful transfers. In the latter case, a Cardmember’s OCBC$ and the conversion fee will be refunded to his/her card account, as appropriate.

5.13 OCBC shall not be responsible for any Cardmember’s miles which have been successfully transferred or for the actions of Singapore Airlines in connection with but not limited to the KrisFlyer Programme.

5.14 Miles will be transferred to the KrisFlyer membership account indicated on the KrisFlyer miles Redemption Registration page, and Cardmembers are responsible for providing an accurate and valid KrisFlyer membership number.


6. “POINTS TRANSFER” PROGRAMME
6.1 Only Cardmembers are eligible to participate under the “Points Transfer” Programme.

6.2 Cardmembers may only transfer accumulated OCBC$ to a designated Cardmember with the same rewards currency. For example, an OCBC Principal Cardmember can only transfer his/her OCBC$ to another OCBC Principal Cardmember’s earning OCBC$.

6.3 The transfer of OCBC$ can only be made by a Cardmember via internet banking.

6.4 For each transfer, a fee in OCBC$ (as may be determined by the Bank in its absolute discretion) (the “Fee in OCBC$”) is charged for each transfer request made by a Cardmember and each Cardmember agrees and acknowledges that the relevant Fee in OCBC$ shall be deducted directly from the relevant Cardmember’s Card Account. For instance, if a Cardmember requests that 100 OCBC$ be transferred, the Bank has the right to deduct such Fee in OCBC$ on top of the said 100 OCBC$ from the Cardmember’s Card Account. Notwithstanding anything to the contrary, the Bank reserves the right to impose and charge such amount of Fee in OCBC$ or such other forms of fees as it may determine and notify to the Cardmembers (via such modes of communication as the Bank deems fit) from time to time. Further, the Bank reserves that right to adjust or amend any Fees in OCBC$ or fees that may be chargeable under the “Points Transfer” Programme from time to time.

6.5 The total number of OCBC$ requested for the transfer must not exceed the number of OCBC$ existing within the transferor’s OCBC$ balance. No negative balance is allowed under the “Points Transfer” Programme.

6.6 If a request for the transfer of OCBC$ (the “Request”) is successful under this “Point Transfer” Programme, the Bank will only send a notification to the relevant Cardmember who made the Request.

6.7 Notwithstanding anything to the contrary, the Bank has the absolute discretion not to act on any transfer request made by any Cardmembers without providing any reasons whatsoever and the Bank shall not be liable for any losses or damages incurred or suffered by any party as a result of the Bank’s decision in not acting on any Cardmember’s transfer request.

7. OTHER CONDITIONS
7.1 The Bank reserves the right to replace any OCBC$ Reward with another reward of similar value as determined by the Bank.

7.2 If after an OCBC$ Rewards Voucher is issued, any of the OCBC$ used by the Cardmember to secure such OCBC$ Rewards Voucher are cancelled pursuant to any deletion, revision or correction by the Bank, the Cardmember shall pay the Bank the amount of the OCBC$ Rewards Voucher or the value of the goods and services described in the OCBC$ Rewards Voucher (as the case may be). The Bank may debit the Card Account of such Cardmember with the appropriate sum without further notice to the Cardmember.

7.3 The Bank shall be entitled to treat all instructions, whether oral, in writing or electronic, relating to OCBC$ or the use or redemption of OCBC$, which are purportedly given to the Bank by the Cardmember to whom the OCBC$ are awarded as the instructions of such Cardmember and to act in accordance with such instructions.

7.4 Each Cardmember hereby authorises the Bank to disclose information regarding him and his Cardmember’s Card Account to any third parties for any purpose whatsoever. In addition, each Supplementary Cardmember also authorises the Bank to disclose information regarding him and his card account to any third parties for any purpose whatsoever.

7.5 The Bank's decision on all matters relating to or in connection with the Programme shall be final and binding on all Cardmembers and the Supplementary Cardmembers.

7.6 The Bank shall have the absolute discretion to use agents, contractors or correspondents or other third parties to administer and/or implement the Programme and the Bank shall not be liable to any person for any act, omission or neglect on the part of such agents, contractors or correspondents. Any instruction to redeem an OCBC$ Reward received by any agent, contractor, correspondent or other third party appointed by the Bank to obtain such instruction shall be binding on the Cardmember or the Supplementary Cardmember (as the case may be) who has given or purportedly given such instruction and the Bank shall be entitled to act and rely on such instructions.

7.7 The Bank may at any time at its absolute discretion and upon written notice to the Cardmember, change any one or more of these Terms & Conditions. Such change(s) shall take effect from the date stated in the notice, which in most instances, shall be no less than 30 days from the date of the notice.
The Bank may notify the Cardmember of any changes to these Terms & Conditions by:-
(i) publishing such changes in the Card Account statements to be sent to the Cardmember;
(ii) displaying such changes at the Bank's branches or automated teller machines;
(iii) posting such changes on the Bank's website;
(iv) electronic mail or letter;
(v) publishing such changes in any newspapers; or
(vi) such other means of communication as the Bank may determine in its absolute discretion.

7.7A    Where the Cardmember or any of his Supplementary Cardmember(s) continues to use his Card after such notification, then the Cardmember and all his Supplementary Cardmember(s) shall be deemed to have agreed with and accepted such change(s). If the Cardmember or any of his Supplementary Cardmember(s) does not accept such change(s), the Cardmember and all his Supplementary Cardmember(s) shall forthwith discontinue the use of all Cards and instruct the Bank to close all Card Account(s) and terminate all Cards.

7.7B    The Bank reserves the right and at any time at its absolute discretion and without giving any reason or notice to withdraw, cancel or invalidate any OCBC$ credited to any Cardmember's Card Account without liability. Neither any Cardmember nor Supplementary Cardmember shall be entitled to any payment or compensation whatsoever in respect of such withdrawal, cancellation or invalidation.

7.7C    In the event of any inconsistency between these Terms & Conditions and any brochure, marketing or promotional material relating to the Programme, these Terms & Conditions shall prevail.

7.7D    In the event that the Bank decides in its absolute discretion to discontinue the Programme permanently, the Bank shall give written notice of such discontinuation to the Cardmember. Such discontinuation shall take effect from the date stated in the notice, which in most instances, shall be no less than 30 days from the date of the notice.

7.7E    The Bank may notify the Cardmember of any discontinuation of the Programme by:
(i) publishing such notice in the Card Account statements to be sent to the Cardmember;
(ii) displaying such notice at the Bank's branches or automated teller machines;
(iii) posting such notice on the Bank's website;
(iv) electronic mail or letter;
(v) publishing such notice in any newspapers; or
(vi) such other means of communication as the Bank may determine in its absolute discretion.

7.7F    Any notice given by the Bank to a Cardmember shall be deemed to have been given to and received by all the relevant Supplementary Cardmember(s) at the time when the Cardmember shall have received or is deemed to have received the same.

7.7G The Bank may, at its sole discretion and without prior notice, suspend the Programme at any time.

7.8 These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore and all Cardmembers and Supplementary Cardmembers hereby submit to the non-exclusive jurisdiction of the courts of Singapore.

7.9 A person who is not a party to any agreement governed by these Terms & Conditions has no right under the Contracts (Rights of Third Parties) Act Cap 53B to enforce any of these Terms & Conditions.

7.10 OCBC shall not be liable if it is unable to perform its obligation under these Terms & Conditions, due directly or indirectly to the failure of any machines or communication system, industrial disputes, wars, Act of God, or anything outside the alert of OCBC or its servants and/or employees.

7.11 The crediting of OCBC$ to a Card Account shall be entirely at the discretion of the Bank and the Bank shall not be liable or responsible for any loss or damage suffered or incurred by any Cardmember or Supplementary Cardmember in relation to or in connection with his participation in the Programme and/or the OCBC$ and/or the OCBC$ Rewards Vouchers.

ALL INFORMATION IS CORRECT AND COMPLETE AS AT 18 February 2011.