Terms & Conditions for Funds Transfers via the PayNow Service


 

A. Introduction

  1. These terms and conditions ("Terms") apply to and regulate your use of the PayNow service offered by Oversea-Chinese Banking Corporation Limited Singapore (the "Bank") in accordance with these Terms ("OCBC PayNow Service"). The OCBC PayNow Service allows you (a "Payer") to request (each such request a "Transaction Request") that the Bank carry out a transaction (a "PayNow Transaction") to transfer an amount specified by you ("Transfer Amount") from your designated OCBC bank account to the PayNow Account (defined below) maintained by your designated recipient ("Recipient") with a participating bank of PayNow (being the Association of Banks in Singapore ("ABS")-led initiative designated and marketed as such by ABS), where the Recipient is either identified through:
    1. A "Proxy" (being a unique identifier of the Recipient (such as the UEN or UEN plus suffix combination of the Recipient or the Recipient's mobile number or NRIC, as the case may be) designated as such by the Recipient's bank where applicable and registered as such under PayNow). For the avoidance of doubt, "UEN" refers to the Unique Entity Number which serves as a standard identification number for an entity and which is issued by the applicable Unique Entity Number issuance agencies;
    2. a unique two-dimensional barcode generated by the Bank ("QR Code"); or.
    3. such other means prescribed by the Bank from time to time.
  2. The following types of PayNow Transactions may be carried out via the OCBC PayNow Service:
    1. transactions pursuant to a Transaction Request submitted through the OCBC Pay Anyone™ application or through the OCBC Internet Banking Service and/or OCBC Mobile Banking Service (or to such other Electronic Banking Service as prescribed by the Bank from time to time) by which the Recipient is identified through their relevant Proxy ("Proxy Transactions"); and
    2. transactions pursuant to a Transaction Request submitted through the OCBC Pay Anyone™ application by which the Recipient is identified through the relevant QR Code ("QR Transactions").
  3. The term "OCBC PayNow Service" shall be deemed to include any notifications, communications or services referred to in these Terms and/or any services, functions and features made available through such part of the Electronic Banking Services as relates any PayNow Transaction. For the avoidance of doubt, the "Electronic Banking Services" shall mean the OCBC Internet Banking Service, OCBC Mobile Banking Service, OCBC Phone Banking Service, OCBC ATM Service and/or any other services provided or made available under the OCBC Terms and Conditions governing Electronic Banking Services.
  4. The OCBC PayNow Service is provided as part of the Electronic Banking Services, and accordingly these Terms are in addition to and shall be read in conjunction with:
    1. the OCBC Terms and Conditions governing Electronic Banking Services (any reference to the relevant Electronic Banking Service in the OCBC Terms and Conditions governing Electronic Banking Services shall include a reference to the OCBC PayNow Service); and
    2. (where applicable) the Terms and Conditions for OCBC Pay Anyone™ Service (in particular, the Terms and Conditions for OCBC Pay Anyone™ QR Service where QR Transactions are concerned),

      provided that in the event of conflict or inconsistency, these Terms shall prevail over the OCBC Terms and Conditions governing Electronic Banking Services and/or the Terms and Conditions for OCBC Pay Anyone™ Service (as the case may be) to the extent of such conflict or inconsistency.
  5. You must accept and agree to these Terms, the OCBC Terms and Conditions governing Electronic Banking Services and Terms and Conditions for OCBC Pay Anyone™ Service ("PAO" Service”) (as the case may be) before you are able to use the OCBC PayNow Service. You further agree to comply with all guidelines, policies and procedures pertaining to use of the PayNow Service issued by or on behalf of the Bank from time to time. For a PayNow Transaction to be conducted, you will need to:
    1. be a retail customer of the Bank with a valid and active Singapore dollar current or savings account with the Bank ("Account"); and
    2. be a valid user of the relevant Electronic Banking Service prescribed by the Bank from time to time through which the PayNow Transaction is to be carried out;
    3. (where appropriate) have installed the OCBC Pay Anyone™ Application on your mobile phone and be a valid user of the OCBC PAO Service; and
    4. comply with these Terms,
  6. and the Recipient must maintain a valid and active account, and be a registered user under PayNow, with a participating bank of PayNow (each such user, a "Registered PayNow User").

    B. PayNow Service in relation to Proxy Transactions

  7. Where the relevant PayNow Transaction is a Proxy Transaction, the provisions of this Section B will apply.
  8. If you wish to carry out a Proxy Transaction, you must first submit a "Look-Up Request" through
    1. the OCBC Internet Banking Service and/or OCBC Mobile Banking Service (or to such other Electronic Banking Service as prescribed by the Bank from time to time) to initiate the first step in making a Transaction Request, by providing such information as may be requested by the Bank (such as the Recipient's mobile number. NRIC number or UEN number) which corresponds to the Recipient's Proxy; or
    2. the OCBC PAO Service by selecting a recipient for the PayNow Transaction from your mobile device's address book or contact list.
  9. If the information you submit via a Look-Up Request corresponds to a Registered PayNow User's Proxy, you will be shown (via a display on the relevant screen) the name of the Registered PayNow User such as the applicable registered entity name (“Name”), or the "Nickname" of such Registered PayNow User (being the nickname or alias of such Registered PayNow User as designated under PayNow), as the case may be. In order to submit the Transaction Request, you will be required to take such further steps as required by the Bank (such as pressing a "Next" or "Submit" button and/or keying in your security credentials to indicate your intention to confirm and submit such Transaction Request). Before submitting a Transaction Request, you are responsible for checking the Name or Nickname displayed and for ensuring that the relevant Registered PayNow User is the intended Recipient of the funds. The Bank shall be in no way liable to you for any losses, liabilities, costs, expenses damages, claims, actions or proceedings of any kind whatsoever in connection with your failure to take any and all precautions to ensure that said Registered PayNow User is the intended recipient of the funds.
  10. You acknowledge and agree that the Registered PayNow User whose Nickname is displayed shall be deemed to be the Recipient, the Bank shall have no duty to and shall not be required to take any steps to verify or seek any other confirmation from any party as to whether such Registered PayNow User is the intended Recipient, and the Bank shall not be liable for transferring the Transfer Amount to such Registered PayNow User even if such person is not the intended Recipient.
  11. Without prejudice to any of the Bank's rights and remedies (including without limitation under paragraph below), the Bank reserves the right to terminate or suspend your access to and use of the OCBC PayNow Service where it considers in its sole discretion that inappropriate or suspicious use is being made of the service, such as where multiple Look-Up Requests are submitted without a Transaction Request being confirmed. You are advised to refrain from submitting multiple Look-Up Requests without submitting a Transaction Request, and to contact the Bank should you encounter any issues relating to the foregoing.
  12. C. PayNow Service in relation to QR Transactions

  13. Where the relevant PayNow Transaction is a QR Transaction, the Terms and Conditions for OCBC Pay Anyone™ QR Service will additionally apply.
  14. D. Miscellaneous

  15. Once a Transaction Request has been submitted, it will be deemed irrevocable and you will not be able to withdraw, cancel or make any changes to such Transaction Request.
  16. The Bank shall be entitled, at its absolute discretion, to reject or refuse to accept or process or to cancel any Transaction Request or PayNow Transaction and shall not be required to give any reason for the same.
  17. The Transfer Amount that may be transferred by you through the PayNow Service (whether pursuant to a single or multiple PayNow Transactions) is subject to an aggregate daily limit of S$1,000 (which is a shared daily limit with the OCBC PAO Service), regardless of whether the PayNow Transaction(s) relate to Proxy Transactions, QR Transactions or both, except where both of the following conditions have been met: (a) the PayNow Transaction relates to a QR Transaction; and (b) the Recipient’s Proxy is a whitelisted UEN (each such Recipient to be referred to as a “Whitelisted Entity” and collectively, “Whitelisted Entities”). A list of such Whitelisted Entities, and the corresponding aggregate daily limits, is accessible at [click here] or at such location as may be prescribed by OCBC from time to time. This limit is reset at midnight (Singapore time) daily. The Bank may, at its absolute discretion, alter any limit or impose additional limits on the Transfer Amount(s) that may be transferred by you, whether on a per transaction basis or an aggregated basis, without prior notice to you.
  18. In relation to each Transaction Request and/or PayNow Transaction:
    1. You hereby instruct and authorise the Bank to debit your Account and transfer or procure the transfer of the Transfer Amount to the bank account linked to the relevant Registered PayNow User's Proxy under PayNow, QR Code or such other means prescribed by the Bank from time to time (such account, the "PayNow Account").
    2. You acknowledge and agree that the Bank need not process the PayNow Transaction or transfer the Transfer Amount if there are insufficient funds in your Account.
    3. The Bank shall, based on the manner of notification selected by you pursuant to paragraph 11, notify you where:
      1. the Transfer Amount has been successfully debited from your Account; or
      2. the Transfer Amount has not been debited from your Account, or has failed to be credited to the PayNow Account (i.e. the PayNow Transaction is unsuccessful).
    4. If the PayNow Transaction is unsuccessful (as determined pursuant to paragraph 14(c)(ii)) but the Transfer Amount has been debited from your Account, the Bank shall, where the Bank is in possession of the Transfer Amount or upon receipt by the Bank of the Transfer Amount, arrange for the Transfer Amount to be credited back to your Account. For the avoidance of doubt, you will not be entitled to receive any interest in respect of the Transfer Amount.
  19. You agree to receive notifications (by or on behalf of the Bank or its service providers) in relation to PayNow Transactions (including notifications of incomplete or unsuccessful PayNow Transactions) by (i) SMS and/or (ii) email. All notifications to be sent to you under these Terms:
    1. by SMS will, if you have a valid mobile number registered with the Bank, be sent to such valid mobile number; and
    2. by email will be sent to your valid email address registered with the Bank, or if you do not have an email address registered with the Bank, to your OCBC Internet Banking secured mailbox.
  20. The Bank reserves the right to impose charges or to revise at any time such charges for the use of the OCBC PayNow Service upon written notice to you. Such charges or revisions shall take effect from the date stated in the notice. Where you continue to access or use the OCBC PayNow Service, you shall be deemed to have agreed to and accepted such charges or revisions to such charges.
  21. The OCBC PayNow Service is provided "as is" and "as available". The Bank expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind, whether express or implied, statutory or otherwise, relating to or arising from the access to or use of, the OCBC PayNow Service or in relation to the processing of or any other matter relating to any Transaction Request or PayNow Transaction. Without prejudice to the foregoing, the acceptance by the Bank of your submission of a Look-Up Request and/or Transaction Request does not amount to a representation or warranty by the Bank that it will, and does not impose any obligation on the Bank to, process the PayNow Transaction or transfer the Transfer Amount to the Recipient's PayNow Account and the Bank does not represent or warrant that:
    1. the OCBC PayNow Service will meet your requirements;
    2. the OCBC PayNow Service will always be available, accessible, function or inter-operate with any network infrastructure, system or such other services as the Bank may offer from time to time; or
    3. your use of the OCBC PayNow Service or the processing of any Look-Up Request, Transaction Request or PayNow Transaction will be uninterrupted, timely, secure or free of any malware or error.
  22. You acknowledge that PayNow is operated by Banking Computer Services Private Limited (the "Service Provider") and is provided by the Service Provider to the Bank and other participating banks, to enable you to access and use the OCBC PayNow Service, and that the access and use of the OCBC PayNow Service may be subject to the availability of the services of the Service Provider.
  23. You acknowledge and agree that, unless expressly prohibited by mandatory laws, the Bank shall not be liable to you for any and all losses, liabilities, costs, expenses, damages, claims, actions or proceedings of any kind whatsoever (whether direct, indirect or consequential) in respect of any matter of whatever nature and howsoever arising (whether in contract, tort, negligence or otherwise) in connection with:
    1. the provision by the Bank of or your use of the OCBC PayNow Service;
    2. the processing of any Look-Up Request, Transaction Request or PayNow Transaction;
    3. any PayNow Transaction being unsuccessful or considered as unsuccessful or any Transfer Amount not having been transferred to the Recipient's PayNow Account or transferred to a recipient other than the intended recipient, whether or not arising from:
      1. your negligence, misconduct or breach of any of these Terms (including as a result of inaccurate information being provided by you and/or a failure to check the Name or Nickname displayed before submitting a Transaction Request); or
      2. any failure, refusal, delay or error by any third party or third party system (including PayNow or FAST payment system) through whom or which any PayNow Transaction is made;
    4. any unauthorised access and/or use of your personal computers or other access devices (including without limitation mobile phone, television and electronic wearables) and/or the OCBC Pay Anyone™ application;
    5. the use in any manner and/or for any purpose whatsoever by any person at any time whatsoever and from time to time of any information or data:
      1. relating to you and/or any Recipient;
      2. transmitted through your use of the OCBC PayNow Service; and/or
      3. obtained through your use of the OCBC PayNow Service;
    6. any event the occurrence of which the Bank is not able to control or avoid by the use of reasonable diligence; and/or
    7. the suspension, termination or discontinuance of the OCBC PayNow Service.
  24. The Bank shall not be liable to you for any indirect, special or consequential loss, damage, costs, expenses or liability suffered or incurred by you or any third party, howsoever caused.
  25. Unless expressly prohibited by mandatory laws, the Bank's liability to you arising from or in respect of each PayNow Transaction, whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any and all losses, damages or liabilities caused or arising from or in relation to the Bank's provision of the PayNow Service and/or under or relating to these Terms shall not exceed the value of such PayNow Transaction.
  26. You shall indemnify, defend and hold harmless the Bank and its representatives, affiliates and service providers from and against any consequences, claims, proceedings, actions, losses, damages, costs (including all legal costs on an indemnity basis), liabilities or expenses, whether foreseeable or not, resulting from or arising in connection with any fault, act or omission by you (including but not limited your negligence, misconduct or breach of any of these Terms).
  27. You represent and warrant that, in relation to each PayNow Transaction, you have obtained the necessary consent of the relevant Recipient to disclose such Recipient's personal data (where applicable, including contact details) to the Bank and its representatives, affiliates and service providers and for the Bank and its representatives, affiliates and service providers to use and disclose such Recipients personal data as required for the purposes of the OCBC PayNow Service.
  28. The Bank shall be entitled to exercise any of its rights and remedies under the OCBC Terms and Conditions governing Electronic Banking Services (including the right to withdraw, restrict, suspend, vary or modify the Electronic Banking Services (whether in whole or in part)).

Terms and Conditions for Registration for the PayNow Service

Introduction

  1. These terms and conditions ("Terms") apply to and regulate your use of the PayNow service offered by Oversea-Chinese Banking Corporation Limited Singapore (the "Bank") in accordance with these Terms ("OCBC PayNow Service") to inter alia register under PayNow (being the Association of Banks in Singapore ("ABS")-led initiative designated and marketed as such by ABS) in order to receive payments of specified amount of funds ("Transfer Amount") from retail customers ("Payers") of participating banks under PayNow ("Payer Banks") who have requested the Payer Bank to transfer the Transfer Amount to your PayNow Account (as defined below) by identifying such account through your Proxy (as defined below) or such other means prescribed by the Bank from time to time, such as a unique two-dimensional barcode generated by the Bank ("QR Code") (each transfer to you of a Transfer Amount, a "PayNow Transaction"). The term "OCBC PayNow Service" shall be deemed to include any notifications, communications or services referred to in these Terms.
  2. The OCBC PayNow Service is provided as part of the Electronic Banking Services, and accordingly these Terms are in addition to and shall be read in conjunction with:
    1. the OCBC Terms and Conditions governing Electronic Banking Services (any reference to relevant Electronic Banking Services in the OCBC Terms and Conditions governing Electronic Banking Services shall include a reference to the OCBC PayNow Service),
    2. (where applicable) the Terms and Conditions for OCBC Pay Anyone™ Service (in particular, the Terms and Conditions for OCBC Pay Anyone™ QR Service where the PayNow Transaction in question involves the use of a QR Code),
  3. provided that in the event of any conflict or inconsistency, these Terms shall prevail over the OCBC Terms and Conditions governing Electronic Banking Services to the extent of such conflict or inconsistency. You further agree to comply with all guidelines, policies and procedures pertaining to use of the OCBC PayNow Service issued by or on behalf of the Bank from time to time. For the avoidance of doubt, the "Electronic Banking Services" shall mean the OCBC Internet Banking Service, OCBC Mobile Banking Service OCBC Phone Banking Service, OCBC ATM Service and/or any other services provided or made available under the OCBC Terms and Conditions governing Electronic Banking Services.
  4. You must accept and agree to these Terms and be registered as an OCBC PayNow User (as defined below) before you will be able to receive the Transfer Amount which is the subject of a PayNow Transaction.
  5. Registration

  6. In order to be registered to receive funds through the OCBC PayNow Service, you will need to:
    1. be a retail customer of the Bank with a valid and active Singapore dollar current or savings account with the Bank ("Account");
    2. be a valid user of the relevant Electronic Banking Services prescribed by the Bank from time to time;
    3. comply with the Bank's guidelines, policies and procedures pertaining to the registration of OCBC PayNow Users issued from time to time, including without limitation those set out in paragraphs 6 to 8 below;
    4. not be registered as a user under PayNow with a different participating bank; and
    5. comply with these Terms,

      (each such user registered by the Bank at its absolute discretion from time to time, an "OCBC PayNow User"). You shall not submit a "Registration Request" (being a request to be registered as an OCBC PayNow User) if you are currently registered as a user under PayNow with another participating bank - if you wish to be registered as an OCBC PayNow User, you shall first de-register yourself and your NRIC and/or mobile number as a user and proxy respectively under PayNow by completing the relevant de-registration procedures prescribed by the relevant third party bank.
  7. As part of a Registration Request, you may from time to time submit a "Registration Enquiry" by clicking "Register or Manage PayNow Account" to check if you are currently registered as an OCBC PayNow User (and/or if an account in your name or your mobile number is currently registered (whether by you or another party) as a proxy under PayNow).
  8. To register as an OCBC PayNow User, you will need to make a Registration Request by following the following steps:
    1. log in to your OCBC Internet Banking Service and/or OCBC Mobile Banking Service account (or to such other Electronic Banking Service as prescribed by the Bank from time to time) using the security credentials issued to you by or on behalf of the Bank;
    2. designate your NRIC number and/or mobile number as your "Proxy" (being a unique identifier of you which meets the Bank's requirements which will be registered as such under PayNow). Customers of participating banks under PayNow will be able to carry out "Look-Up Requests" (being electronic requests by such customers to identify you by your Nickname (as defined below)), if they are in possession of your Proxy; and
    3. designate a valid and active account you maintain with the Bank as the Account to be linked to your Proxy receive Transfer Amounts pursuant to transfers under PayNow (such Account, the "PayNow Account");
    4. designate a nickname or alias (a maximum of 140 characters long) (such nickname or alias, the "Nickname"), to be accepted by the Bank in its sole discretion, which will be linked to your Proxy and PayNow Account, and will be displayed or otherwise made available to any customer of a participating bank under PayNow who carries out a Look-Up Request using your Proxy. As your Nickname will be displayed to the relevant parties as a security measure for confirming your identity as the intended recipient of the relevant funds, it is highly important that you select a Nickname which is appropriate for the purposes (i.e. a nickname or alias by which you are generally known or by which you are known amongst prospective Payers).

    You agree that each Registration Request is irrevocable once made and you will not be able to withdraw, cancel or make any changes to such Registration Request.
  9. In order to register NRIC number or mobile number as your Proxy, such NRIC number or mobile number must not be:
    1. currently registered as a proxy by another person with any participating bank under PayNow; or
    2. currently registered as a proxy by you under any other participating bank under PayNow other than the Bank (in order to register such NRIC number or mobile number as a Proxy with the Bank, you will first have to de-register such number with the other bank by completing the de-registration procedures prescribed by such bank).

    In order to register your mobile number as your Proxy, your mobile number must currently be registered with the Bank as your mobile number to receive "SMS OTP" (being a password issued by the Bank through short message service that is only valid for one session or transaction, for the purpose of authentication). You agree and consent to that whilst the Bank has no obligation to do so, the Bank may contact you from time to time (whether by way of SMS or telephone call) at such mobile number for authentication purposes and/or to confirm the ownership of such mobile number. You agree to inform the Bank as soon as practicable (but in any case within three (3) working days) of any changes to your mobile number. You agree and accept that possible consequences of you failing to do so include without limitation the automatic deregistration of you and/or your Proxy as an OCBC PayNow User within five (5) working days should the Bank be unable to contact you through such mobile number.
  10. Once registered, you acknowledge and agree that any information you have provided in registering for the OCBC PayNow Service (in particular your Nickname) may be retrieved by any third party who uses the OCBC PayNow Service or who uses the payment services of the banks participating in PayNow.
  11. De-Registration

  12. You may de-register yourself as an OCBC PayNow User or a specific Proxy by submitting a de-registration request through the OCBC Internet Banking Service and/or OCBC Mobile Banking Service (or such other Electronic Banking Service as prescribed by the Bank from time to time) ("De-Registration Request").
  13. If you have already registered as an OCBC PayNow User but would like to register yourself or your mobile number with a different bank as a user or Proxy (as the case may be) under PayNow, you shall first complete the de-registration process prescribed by the Bank from time to time including submitting a De-Registration Request.
  14. You agree that each De-Registration Request is irrevocable once made and you will not be able to withdraw, cancel or make any changes to such De-Registration Request. Without prejudice to any of the Bank's rights and remedies, you agree that the Bank may terminate your access and/or use of the OCBC PayNow Service by de-registering you and/or your Proxy (without you having submitted a De-Registration Request) from time to time, including but not limited to automatic de-registration within five (5) working days where the Bank has reason to believe that you no longer own or possess the relevant mobile device and/or mobile number registered as your Proxy, or when your PayNow Account is closed.
  15. Receiving payment through the OCBC PayNow Service

  16. You agree to inform the Bank immediately of any transfers in respect of which you believe or have reason to suspect: (a) you are not the intended recipient; or (b) constitute, in whole or in part, directly or indirectly, benefits of criminal or illegal conduct. You understand that failure to do so may result in the commission of a criminal offence. Where you have not so notified the Bank, you shall be deemed to warrant that you are the intended recipient of the Transfer Amount.
  17. If a PayNow Transaction cannot be or is not completed for any reason, the Bank shall not be liable to you in respect of the incomplete PayNow Transaction, including without limitation, your non-receipt of the Transfer Amount.
  18. The PayNow Transaction shall be considered as incomplete if the Transfer Amount fails to be credited to the PayNow Account for any reason (whether by reason of a failure in PayNow, FAST payment system or otherwise).
  19. The Bank shall be entitled, at its absolute discretion, to reject or refuse to accept or process or to cancel any Registration Enquiry, Registration Request or De-Registration Request (as defined below) and shall not be required to give any reason for the same. In addition, the Bank shall be entitled, at its absolute discretion, to reject or refuse to process any PayNow Transaction and shall not be required to give any reason for the same.
  20. Miscellaneous

  21. You agree to receive notifications (by or on behalf of the Bank or its service providers) in relation to PayNow Transactions and/or the OCBC PayNow Service by (i) SMS and/or (ii) email. All notifications to be sent to you under these Terms:
    1. by SMS will, if you have a valid mobile number registered with the Bank, be sent to such valid mobile number (where such notification relates to any automatic de-registration of your mobile number or any De-Registration Request such telephone call or SMS shall be to your alternate mobile number on record (if any)); and
    2. by email will be sent to your valid email address registered with the Bank, or if you do not have an email address registered with the Bank, to your OCBC Internet Banking secured mailbox.
  22. The Bank reserves the right to impose charges or to revise at any time such charges for the use of the OCBC PayNow Service upon written notice to you. Such charges or revisions shall take effect from the date stated in the notice. Where you continue to access or use the OCBC PayNow Service after such notification, you shall be deemed to have agreed to and accepted such charges or revisions to such charges.
  23. The OCBC PayNow Service is provided "as is" and "as available". The Bank expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind, whether express or implied, statutory or otherwise, relating to or arising from the access to or use of the OCBC PayNow Service or in relation to the processing of or any other matter relating to a request to receive the Transfer Amount. The Bank does not represent or warrant that:
    1. the OCBC PayNow Service will meet your requirements;
    2. the OCBC PayNow Service will always be available, accessible, function or inter-operate with any network infrastructure, system or such other services as the Bank may offer from time to time; or
    3. your use of the OCBC PayNow Service or the Bank's processing of a request to receive the Transfer Amount will be uninterrupted, timely, secure or free of any error, including without limitation that you will receive the Transfer Amount or that you will receive the Transfer Amount in a timely fashion.
  24. You acknowledge that PayNow is operated by Banking Computer Services Private Limited (the "Service Provider") and is provided by the Service Provider to the Bank and other participating banks, to enable you to access and use the OCBC PayNow Service, and that the access and use of the PayNow Service may be subject to the availability of the services of the Service Provider.
  25. 20. You acknowledge and agree that, unless expressly prohibited by mandatory laws, the Bank shall not be liable to you for any and all losses, liabilities, costs, expenses, damages, claims, actions or proceedings of any kind whatsoever (whether direct, indirect or consequential) in respect of any matter of whatever nature and howsoever arising (whether in contract, tort, negligence or otherwise) in connection with:
    1. the provision by the Bank of or your use of the OCBC PayNow Service;
    2. the processing of any PayNow Transaction;
    3. the processing of any Registration Enquiry, Registration Request or De-Registration Request;
    4. any PayNow Transaction being considered as incomplete or any Transfer Amount failing to be credited to your PayNow Account or being transferred to a recipient other than you, whether or not arising from:
      1. your negligence, misconduct or breach of any of these Terms (including as a result of inaccurate information being provided by you); or
      2. any failure, refusal, delay or error by any third party or third party system (including PayNow or FAST payment system) through whom or which the PayNow Transaction is made;
    5. the use in any manner and/or for any purpose whatsoever by any person at any time whatsoever and from time to time of any information or data:
      1. relating to you and/or any Payer;
      2. provided by you or the Payer in the course of using the OCBC PayNow Service and/or PayNow; and/or
      3. obtained through your use of the OCBC PayNow Service and/or PayNow;
    6. any event the occurrence of which the Bank is not able to control or avoid by the use of reasonable diligence; and/or
    7. the suspension, termination or discontinuance of the OCBC PayNow Service.
  26. The Bank shall not be liable to you for any indirect, special or consequential loss, damage, costs, expenses or liability suffered or incurred by you or any third party, howsoever caused.
  27. Unless expressly prohibited by mandatory laws, the Bank's liability to you arising from or in respect of the PayNow Transaction, whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any and all losses, damages or liabilities caused or arising from or in relation to the OCBC PayNow Service and/or under or relating to these Terms shall not exceed the value of such PayNow Transaction.
  28. You shall indemnify, defend and hold harmless the Bank and its representatives, affiliates and service providers from and against any consequences, claims, proceedings, actions, losses, damages, costs (including all legal costs on an indemnity basis), liabilities or expenses, whether foreseeable or not, resulting from or arising in connection with any fault, act or omission by you (including but not limited your negligence, misconduct or breach of any of these Terms).
  29. You consent to the collection, use and disclosure of your personal data (including contact details) by the Bank and its representatives, affiliates and service providers as required for the purposes of the OCBC PayNow Service.
  30. The Bank shall be entitled to exercise any of its rights and remedies under the OCBC Terms and Conditions governing Electronic Banking Services (including the right to withdraw, restrict, suspend, vary or modify the Electronic Banking Services (whether in whole or in part)).