Yes, you are able to purchase the plan as long as you have fully recovered and are diagnosed as negative for COVID-19.
Explorer
Travel in the new norm with peace of mind
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Be it for work, leisure, or to visit loved ones overseas, travel worry-free with our newly added COVID-19 coverage.
Important announcement
With effect from 5 November 2021, the COVID-19 coverage under our Ultimate and Essential plans will automatically extend to countries under the latest permitted travel arrangements as per the Singapore Government travel advisory at the point of your purchase.
Kindly note that some countries may require COVID-19 insurance coverage as a condition of entry. Please ensure you select a plan that meets the requirement of your intended destination(s). For full details of our COVID-19 coverage and exclusions, please refer to the Eligibility and Policy Wording.
Plans and coverage for
Plans and coverage for
promotions
Emergency help overseas
24-hour emergency assistance
Call our 24-hour emergency assistance hotline at +65 6339 2155 for travel and medical assistance. This includes translation assistance, medical advice, arrangement of hospital admission, emergency medical evacuation and more.
How to claim
Claim in 3 easy steps
1
Download and print the claim form. Complete the relevant sections
2
Attach all original receipts and relevant supporting documents.
3
Email your claim or mail it to the claims department.
Before you apply
Common questions
More questions and answersI was diagnosed with COVID-19 and have fully recovered, am I able to purchase Explorer with COVID-19 coverage?
Will a self-administered test kit be sufficient to prove I am negative from COVID-19 before my departure?
We will follow all vaccination, pre-departure tests and post-arrival tests requirements imposed by the authorities.
For some countries, self-administered ART, PCR or other self-test kit will not be accepted for pre-departure COVID-19 test to fly out of Singapore.
You must make an appointment from the list of MOH-approved COVID-19 test providers found on MOH website (https://www.moh.gov.sg/licensing-and-regulation/regulations-guidelines-and-circulars/details/list-of-COVID-19-swab-providers).
Before my trip departure, I received an SMS that I am with a close contact of a positive COVID-19 case. Will the policy cover my trip cancellation?
The COVID-19 Trip Cancellation coverage is claimable if you are forced to cancel your trip within the 30 days that it was due to start as a result of you, a relative, or a travel companion being diagnosed with COVID-19 by a medical practitioner in Singapore.
Will I still receive COVID-19 coverage if my destination has been suspended from the permitted travel arrangement?
No. COVID-19 is only applicable should the trip is permitted under the latest permitted travel arrangement as per Singapore Government travel advisory.
You may refer to https://safetravel.ica.gov.sg/ for more information on the latest travel advisories issued by the Singapore government.
Is there any rule on authorized medical facility to certify that I am diagnosed with COVID-19 while overseas? Will a hard copy of medical certificate or receipt be required if the insured person is diagnosed and hospitalized overseas due to COVID-19?
A medical practitioner has to diagnose that you are positive with COVID-19 while overseas. You are required to provide us with supporting documents such as Inpatient Discharge Summary Report (IPDS), doctor’s memo or diagnosis indicated on the Medical Certificate.
A Medical practitioner is a person who is registered and legally qualified as a doctor, has a medical degree in Western medicine, and is authorized by the medical licensing authority of the relevant country to provide the medical or surgical services their licence and training relate to.
The medical practitioner cannot be the insured or an insured person, or:
- their husband, wife or unmarried partner;
- their business partner, employer, employee or agent;
- their travel companion; or
- any person who is related to an insured person or the insured in any way, including by marriage or adoption.
If I contracted COVID-19 upon my return to Singapore, am I covered under the policy?
The policy is designed to protect you during your overseas journey. If you are diagnosed with COVID-19 upon arriving in Singapore, after your journey, you will not be covered by the policy.
Eligibility requirements
Minimum age
18 years old
Nationality
Singaporeans, Singapore PRs and foreigners with a valid pass/work permit
Child coverage
Children aged between 3 months and 18 years old and full-time students below 24 years old can apply for child coverage
More information
View pricing plans
Look through our various plans before making your purchase
Alternatively, you may contact us at +65 6586 7411.
Terms and conditions governing Explorer Promotion
- Discounts shall apply on plans purchased online. Offer ends 31 March 2020.
- No other promotion shall be applied together with the above discount on Single Trip and Annual Plans.
- OCBC Bank reserves the right at its sole and absolute discretion to terminate the promotion or make changes to the promotion or any of these terms and conditions at any time without notice.
- The decision of OCBC Bank on all matters relating to this promotion shall be final and binding.
Sub-limits are part of the original limit for each coverage. They do not provide extra coverage, but set a maximum to cover a specific loss. For non-COVID-19 coverage, the coverage amount will be as per existing coverage plan.
Trip interruption
Covers non-refundable travelling and accommodation expenses, as well as any change in entertainment tickets paid in advance because you or your travel companion are diagnosed with COVID-19 by a medical practitioner, and as a direct result you are forced to change any part of your trip.
Trip cancellation
Covers the irrecoverable travel (on economy class), accommodation expenses and/or cost of entertainment tickets that were paid in advance if the trip is cancelled due to you, a relative or a travel companion being diagnosed with COVID-19 in Singapore within 30 days prior to the trip commencement.
Trip postponement
Covers the irrecoverable administrative charges of travel, accommodation expenses and/or cost of entertainment tickets that were paid in advance if you are forced to postpone your trip within the 30 days before it was due to start as a direct result of you, a relative, or a travel companion being diagnosed with COVID-19 by a medical practitioner in Singapore.
Attention: Claims Department
Great Eastern General Insurance Limited
1 Pickering Street, #01-01
Great Eastern Centre,
Singapore 048659
Note: Retain all original receipts and documents for the next 6 months in case they are required for further investigation.
Family plan
- Single Trip Policy: shall mean an Adult and/or his/her spouse and unlimited number of biological or legally adopted children, OR any one or two adults who are not related by marriage and a maximum of four children who must be least Family related (i.e. biological or legally adopted Child or ward, sibling, grandchild, niece, nephew or cousin) to any one of the Adults.
- Annual Trip Cover: shall mean an Adult and/or his/her spouse and unlimited number of biological or legally adopted Children.
We will only reimburse the overseas medical expenses incurred up to 90 consecutive days from the date you are diagnosed with COVID-19 by a medical practitioner.
If you pass away overseas within 30 days from the date you are diagnosed with COVID-19 by a medical practitioner.
Important notes
The above is for general information only. It is not a contract of insurance. It does not constitute an offer to buy an insurance product or service. It is also not intended to provide any insurance or financial advice. The precise terms and conditions of the plans are specified in the insurance policy contract. Explorer is underwritten by Great Eastern General Insurance Limited, a wholly-owned subsidiary of Great Eastern Holdings Limited and member of the OCBC Group. Explorer is not a bank deposit or obligation of, or guaranteed by OCBC Bank.
No representation or warranty whatsoever (including without limitation any representation or warranty as to accuracy, usefulness, adequacy, timeliness or completeness) in respect of any information (including without limitation any statement, figures, opinion, view or estimate) provided herein is given by OCBC Bank and it should not be relied upon as such. OCBC Bank does not undertake an obligation to update the information or to correct any inaccuracy that may become apparent at a later time. All information presented is subject to change without notice. OCBC Bank shall not be responsible or liable for any loss or damage whatsoever arising directly or indirectly howsoever in connection with or as a result of any person acting on any information provided herein.
Claims arising from events that have already occurred or made known to public via authorities or media before your application will not be covered.
Information presented as at 5 November 2021.
Policy Owner's Protection Scheme
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites (www.gia.org.sg or www.sdic.org.sg).
Policy Owners’ Protection Scheme
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites (www.gia.org.sg or www.sdic.org.sg).Via OCBC Online Banking
More convenience with prepopulated personal details when you buy insurance via OCBC Online Banking. Choose to pay with your OCBC Savings/Current Account or OCBC Credit/Debit Card.
or
Via Great Eastern
By clicking on "Apply now", you will be leaving the OCBC Bank website to Great Eastern's website. OCBC Bank has no control over this website and is not responsible for its contents.
You are leaving the OCBC Bank's website to access Great Eastern's website.
By clicking on "Proceed", you acknowledge the following:
- You have chosen not to seek advice on the suitability of this product. You should consider if this product is suitable for your financial circumstances or needs.
Clinics offering PCR swab tests
StarMed
- 12 Farrer Park Station Road, #05-01, Singapore 217565, Tel: +65 6322 6333
OneCare Medical
- 4 Woodlands Street 12, #02-57, Singapore 738623, Tel: +65 6363 2919
- 1 Raffles Place, #05-15/16, Singapore 048616, Tel: +65 6532 2692
- 315 Upper Changi Road, #01-01, Singapore 467347, Tel: +65 6970 0813
- Blk 449 Clementi Avenue 3, #01-241 Lot C, Singapore 120449, Tel: +65 6970 9300
- 15 Petir Road, #01-66 Bukit Panjang Integrated Transport Hub, Singapore 678270, Tel: +65 6518 4055