Overseas Usage Guide - OCBC Singapore

Overseas Usage Guide

Activation/deactivation of cards for overseas usage

As part of the bank's security measures, it is necessary to activate your OCBC ATM, debit or credit cards' overseas ATM cash withdrawal or magnetic stripe feature if you wish to use your cards overseas.
You may refer to the guide below on what you should do for your intended overseas usage.

Type of overseas usage What should you do

Withdraw cash via ATM

  1. ATM card
  2. Debit card
  3. Credit card (linked to current/savings account)
Activate overseas ATM cash withdrawal feature
Learn how

  • Withdraw cash via ATM
    1. Credit card (Cash advance)
    Activate magnetic stripe feature
    Learn how

  • Make retail purchases
    1. Debit card
    2. Credit card
    Activate magnetic stripe feature
    Learn how

    How to activate/deactivate overseas ATM cash withdrawal

    Via OCBC Online Banking
    (immediate activation or deactivation)

    OCBC Online Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select "Customer Service" > Overseas card use.
    3. Key in the OTP (One-time Password).
    4. Under the Overseas ATM withdrawals column, check/uncheck the box for the relevant card.
    5. Key in the OTP.

    OCBC Mobile Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select Menu > More services > Overseas card use.
    3. Key in the OTP (One-time Password).
    4. Search for the relevant card and check/uncheck the Overseas ATM withdrawals active box.
    5. Key in the OTP

    Via SMS
    (immediate activation or deactivation)

    1. Send an SMS to 72323, or if overseas, +65 9327 2323 with:

      • To activate
        ATM space <NRIC> space <last 4 digits of card no> space <start date in DDMMYY> space <end date in DDMMYY> space <activate>


        Example:
        ATM S7612345X 1234 011216 311216 ACTIVATE

      • To deactivate,
        ATM space <NRIC> space <last 4 digits of card no> space <deactivate>


        Example:
        ATM S7637838X 1234 DEACTIVATE

    2. Key in OTP and send, if applicable.


    *If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

    Via Mail in forms
    (Activation or Deactivation within 7 working days)

    Mail in forms

    1. Download ATM Card Services form
    2. Download OCBC Credit Card Maintenance form
    3. Download OCBC Debit Card Maintenance form

    Via other channels

    Visit your nearest OCBC branch, or call us(phone banking) at 1800 363 3333. If overseas, call +65 6363 3333

    How to activate/deactivate overseas purchase feature (magstripe)

    Via OCBC.com
    (Immediate activation or deactivation)

    Visit ocbc.com/magstripe to activate or deactivate the overseas purchase feature.

    Via OCBC Online Banking
    (immediate activation or deactivation)

    OCBC Online Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select "Customer Service" > "Overseas card use".
    3. Key in the OTP (One-Time Password).
    4. Under the Overseas Shop purchases column, check/uncheck the box for the relevant card(s).
    5. Indicate a start and end date.
    6. Key in the OTP.

    OCBC Mobile Banking

    1. Login with your OCBC Online Banking Access Code and PIN.
    2. Select Menu > More services > Overseas card use.
    3. Key in the OTP (One-time Password).
    4. Search for the relevant card and check/uncheck the Overseas Shop purchases box.
    5. Indicate a start and end date.
    6. Key in the OTP.

    Via SMS Banking
    (Activation or Deactivation 1 day)

    SMS

    1. Send an SMS to 72323, or if overseas, +65 9327 2323 with

      • To activate
        MAG<space>NRIC<space>Last 4 digits of your card<space>ACTIVATE<SPACE>duration of days for card to be activated

        Example:
        MAG S8686868X 6888 ACTIVATE 10

      • To deactivate,
        MAG<space>NRIC<space>Last 4 digits of your card<space>DEACTIVATE<SPACE>0

        Example:
        MAG S8686868X 6888 DEACTIVATE 0

    2. Key in OTP and send.

    Via other channels

    Visit your nearest OCBC branch, or call us (phone banking) at 1800 363 3333. If overseas, call +65 6363 3333

    Security Tips

    For your security, it is recommended to deactivate your overseas ATM cash withdrawal or purchases feature upon returning to Singapore to prevent unauthorised usage.

    Adopt these security measures when you travel overseas:

    • Update your mobile number to receive real-time SMS alerts on overseas transactions.
    • Change your alert settings on your overseas transaction
      • Overseas ATM cash withdrawal: Auto-enrolment for SMS alerts when you activate your card(s) for overseas ATM cash withdrawal. The default amount to receive SMS alerts is set at S$1.
      • Overseas purchase: Auto-enrolment for SMS alerts when you activate your card(s) for overseas purchase. The default amount to receive SMS alerts is set at S$1,000.

    You may change your SMS alert settings via OCBC Online Banking.

    • Beware of any unusual objects placed on or around the card insertion slot on the ATM. Cover the keypad when you enter your PIN. If you suspect you have used your card at a suspicious ATM, contact us immediately at +65 6363 3333.

    Please note that telecommunication charges for overseas SMS alerts are applicable.