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Business Internet and Mobile Banking
  • What are the features of Velocity@ocbc?

    Velocity@ocbc is our business internet banking service that allows you to manage your business payments, collections and trade activities at your convenience.

    Find out more
  • How to unlock my Velocity@ocbc account?

    To unlock your Velocity@ocbc account, you can either:

    • If you have already activated your new token and registered a valid mobile number with us,
    • a) On the login page, look out for 'Reset Password/ Unlock User' below the 'Password' field and click it.
    • b) Enter your Organisation ID and User ID.
    • c) Check the checkbox for 'I agree and accept the Agreement'
    • d) Click 'Submit'
    • f) Follow the on-screen instructions.
    • If you have not activated your new token and have not registered a valid mobile number with us,
    • a) Complete the Manage Velocity@ocbc Account Form to unlock your Velocity@ocbc account.
    • b) Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us.
    • We take 7 business days to act on your request.
  • How do I get a new password?
    • If you have already activated your new token and registered a valid mobile number with us,
    • a) On the login page, look out for 'Reset Password/ Unlock User' below the 'Password' field and click it.
    • b) Enter your Organisation ID and User ID.
    • c) Check the checkbox for 'I agree and accept the Agreement'
    • d) Click 'Submit'.
    • e) Follow the on-screen instructions.
    • Note:
    • If you have not registered a valid mobile number with us, a new password will be mailed to you within 3 business days (mailing to a non-Singapore address may take longer). We will send you the new password to your mailing address in our records.
    • If you have not activated your new token,
    • a) Complete the Manage Velocity@ocbc Account Form to request for a new password. Please ensure that the business details and 'Get new password' fields are completed.
    • b) Submit the original form, signed by the authorised persons, to any of our branches or mail it back to us.
    • We take 7 business days to act on your request. We will send you the new password to your mailing address in our records.
Update of company or account details
Payments and transactions
  • What types of online transfer are there?

    There are many types of online transfer you can choose from:

    Cashier's order
    A cashier's order is a cheque written in Singapore Dollar issued by us on your behalf to anyone.

    Demand Draft
    A demand draft is a cheque written in foreign currency issued by us on your behalf to anyone. This is normally used for your overseas transactions.

    Transfer to another OCBC account
    You can transfer funds from your OCBC account to another OCBC account

    Transfer to own account
    You can transfer funds between your OCBC accounts.

    FAST payment
    You can transfer up to S$50,000 per transaction to anyone in Singapore dollars via Velocity@ocbc. The recipient receives the money almost immediately. You can use this service any time via Velocity@ocbc to transfer to FAST participating banks.

    FAST payroll
    This service is another form of FAST payment. You can transfer up to S$50,000 per transaction to your employees and this payroll information is kept separate from other FAST payments in Velocity@ocbc. You can use this service any time via Velocity@ocbc to transfer to FAST participating banks.

    FAST management payroll
    This service allows you to separate the payroll information of your managerial employees from that of other employees. You can transfer up to S$50,000 per transaction to your managerial employees . You can use this service any time via Velocity@ocbc to transfer to FAST participating banks.

    MEPS payment
    This service is a Singapore dollar transaction from accounts between banks in Singapore. This is usually used when you need to transfer above S$50,000 per transaction on the same day.

    GIRO payment
    This service is a Singapore dollar payment to any bank account in Singapore. This is usually used for regular payments. The funds for this payment will be deducted from your account 2 days before the payment date.

    GIRO payroll
    This service is another form of GIRO payment to your employees. This payroll information is kept separate from other GIRO payments in Velocity@ocbc.

    GIRO management payroll
    This service allows you to separate the payroll information of your managerial employees from that of other employees in Velocity@ocbc.

    FAST collection
    This service allows you to collect up to S$50,000 from your customers as long as they have an account with any FAST participating bank in Singapore. Your customers need to sign a GIRO/FAST Direct Debit Authorisation form before this transaction can take place. You can use this service any time via Velocity@ocbc.

    Funds collection
    This service allows you to collect money from your customers' account in Singapore. Your customers need to sign a GIRO/FAST Direct Debit Authorisation form before this transaction can take place. You can use this service via Velocity@ocbc . Collection will take up to 2 business days.

    Telegraphic transfer
    A telegraphic transfer is a fund transfer to any account locally or overseas. This is normally used for your payments in most currencies.

    Stop cheque payment
    This function allows you to instruct us to stop any corporate cheque which you have issued.

    Bill payment
    You can pay your company's bills to selected billing organisations via Velocity@ocbc, such as your utilities or mobile bills.

  • How do I check the status of an online transaction?

    You may login to Velocity@ocbc to view your transactions.

    If you have further questions, call us at +65 6538 1111 (Monday to Friday excluding public holidays, 8.30am to 6pm) or send your enquiry to velocity@ocbc.com.

  • What are the Bank's fees and charges?

    Business Banking customers, please refer to Business Banking Pricing Guide to view our fees & charges.

    Corporate & Institutional Banking customers, please refer to Corporate & Institutional Banking Pricing Guide to view our fees & charges

    Companies incorporated outside of Singapore, please refer to Foreign Business Account Pricing Guide to view our fees and charges.

Application of banking services
  • What do I need to open a business account?

    Visit our branches with the required initial deposit and the relevant business documents. Please check here for what you need to bring along.

  • How do I apply for a Business Debit Card?

    The Business Debit Card is free with any of our SGD Business Accounts such as the Business Growth Account.

    Simple click here to download and complete the forms below to apply. Submit by mail or at any of our branches.

Trade Services
  • What are the cut-off times for various trade services?

    Here are the daily submission cut-off times for trade services:

    Product/Services Submit to our Trade Service Centres by
    Import letter of credit 6pm
    Import documentary collection 5pm
    Export documentary collection 5pm
    Export letter of credit documents 5pm
    Bankers Guarantee (standard format) 5pm
    Shipping / AirWay Bill Guarantee ½ hour turnaround
  • Where are your trade service centres located?

    Here is a list of our trade services centres


Enquiries & feedback

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Call Us

General Enquiries

(65) 6538 1111

Monday to Friday
excluding public holidays
8.30am-6pm


Trade Enquiries

(65) 6318 7777

Monday to Friday
excluding public holidays
9am-6pm

Your incoming and outgoing calls may be recorded. For details, please refer to our Data Protection Policy

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