Troubleshooting Tips Related To Velocity@ocbc
Login Related
- Check browser version (refer to Section 1.2 in guide) and Java version (refer to section 2.2 in guide) and ensure compatibility with Velocity@ocbc recommended versions. Install compatible browser and Java if necessary.
- Clear browser cache (refer to Section 1.1 in guide) and Java cache (refer to Section 2.1 in guide).
- Restart your PC.
Payment Related
- Check browser's Java version (refer to Section 2.3 in guide) and ensure SUN Java is detected and not Microsoft Virtual Machine (MS VM).
- Ensure SUN Java option is enabled and MS VM options are disabled. To verify the settings, please rfer to Section 2.4 in guide.
- Check browser's Java version again (refer to Section 2.3 in guide) and ensure SUN Java is detected and not MS VM.
- Install supported Java if SUN Java is not detected. Please download from www.java.com
File Upload Related
- Log out from Velocity@ocbc.
- Clear Java cache (refer to Section 2.1 in guide).
- Login to Velocity@ocbc and upload file.
- Accept digital certificate when message prompt appears.
- If unsuccessful, please proceed with recommended steps under <Payment Related>
You may download the guide for more information on detailed steps.
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