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VELOCITY@OCBC REPORT LAUNCHING ISSUE (1 SEPTEMBER 2010)
We are pleased to inform that you can now view reports in Velocity@ocbc without any delay in the response time. Thank you.

MOZILLA FIREFOX® 3.6.3 NOW CERTIFIED FOR VELOCITY@OCBC (5 AUGUST 2010)
Velocity@ocbc is now supported on Mozilla Firefox 3.x up to 3.6.3 with Java Run Time (JRE) 1.6 plugin. To ensure maximize compatibility, it is advisable to use the above browser platforms and withhold any browser upgrades until certified for use.

SYSTEM MAINTENANCE FROM 4 SEPTEMBER TO 5 SEPTEMBER 2010 (27 AUGUST 2010)
We are upgrading our system to serve you better. Please note that Velocity@ocbc access will not be available from 4 September 2010 (5:00pm) to 5 September 2010 (3:00am). We apologise for any inconvenience caused.

TT AMOUNT EXCEEDING RM50, 000 (16 AUG 2010)
For telegraphic transfer (TT) amount exceeding RM50, 000 equivalent, you are required to contract an FX rate with the Bank. Please call our commercial dealers for this rate.
Central/East Malaysia: 03 2615 7688
Northern Region : 04 2581 587/88/89
Southern Region : 07 3564 626/27

DISCONTINUATION OF MYR DEMAND DRAFT (8 APR 2010)
From 8th May 2010 our MYR Demand Draft is no longer available in Velocity@ocbc. Please issue Cashier’s Orders for all payments. This is because the CTCS cheque-clearing system now treats all Malaysian cheques deposited anywhere in the country as local cheques, and there is no more need for MYR Demand Drafts. Thank you.

Information For You

TELEGRAPHIC TRANSFER (17 MAY 2010)
Please be informed that the regulations on International Transaction Information System (ITIS) reporting require your declaring the purpose of payment for all your Telegraphic Transfer payments. Please comply to avoid any delay in processing.

LOGIN PROBLEM
Having problems to login Velocity@ocbc? Click here to find out more.

IMPORTANT: EXCHANGE CONTROL NOTICE (ECM3) FROM BANK NEGARA
1. An external account holder is allowed to receive Ringgit funds transferred from an external account or a resident account via Internet bank transfer not exceeding RM5,000 per day in aggregate for any purpose.
2. An external account holder is allowed to transfer Ringgit funds to an external account belonging to a non-resident or resident account via Internet bank transfer not exceeding RM5,000 per day in aggregate for any purpose.
3. Important: It is a regulatory requirement for external account holders to declare the permitted purpose of payment made via internet banking. Otherwise, the payment will be rejected.

ENQUIRIES AND COMPLAINTS
For more information or inquiries on our latest products and services or if you have any complaints on our products or service level, you may call our Contact Centre at 1300 88 7000 or visit any OCBC Bank branch nearby.
Alternatively, if you wish to seek the views of the authorities on our handling of a complaint, the Financial Mediation Bureau can be contacted at 03-2272 2811; email enquiry@fmb.org.my or Bank Negara Malaysia at 1300 88 5465; email bnmtelelink@bnm.gov.my.

FRAUD ALERT FROM POLIS DIRAJA MALAYSIA–PDRM
Bank Negara Malaysia with the assistance of Polis DiRaja Malaysia (PDRM) has issued a fraud prevention alert. Click here for more info.

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