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Security

TEMPORARILY UNAVAILABLE: END-TO-END DATA ENCRYPTION FEATURE FOR MAC OS USERS (15 NOV 2011)
Our end-to-end data encryption feature for Mac OS users is not working as well as we would like and we have suspended the feature. However, we would like to assure you that you can still perform your banking transactions via Velocity@ocbc and the portal remains secured. Our security policy can tell you more.
-updated on 21-Nov-2011

SECURITY ALERT ON MALWARE IN CIRCULATION
We would like to bring to your attention that there have been recent reports of Trojan horse malware attacks on the internet banking websites here. The malware is designed to steal your Velocity@ocbc login information such as your User Name, Password and Organization ID and Security Code. It may also disable anti-virus protection and take over the control of your infected computer. Please click here to find out more.
-updated on 29-Sep-2011

SAVE & WIN ON YOUR TELEGRAPHIC TRANSFER
At OCBC Bank, you are spoilt for choice. There are 3 ways you be rewarded:
- Promotional foreigm exchange rates
- Mystery gift
- 50% discount on your transaction costs
For more information, please click here. Terms and Conditions apply.
- updated on 20-Sep-2011

REAL TIME BALANCE INFORMATION
With effect from 23 May 2011, the Balance Summary screen will be enhanced to support real time balance information.
Click here to learn more about this enhancement.
- updated on 20-May-2011

CERTIFICATE RENEWAL - FOR FILE UPLOAD USERS ONLY
We are performing an annual activity to renew the certificate. For file upload users, please accept the certificate renewal after 22 May 2011.
Click here to know more.
- updated on 20-May-2011

PROMOTION FX RATE WITH OCBC TELEGRAPHIC TRANSFER
Starting from today until 31st Dec 2011, you can enjoy special foreign exchange rates from OCBC Bank for your foreign currency telegraphic transfer. Minimum amount RM50,000 or equivalent applies. Please call 1300-88-7000 for more information. Thank you.
- updated on 3-May-2011

TROUBLESHOOTING TIPS
Please click here to view troubleshooting tips related to Velocity@ocbc.
- updated on 20-Dec-2010

END OF LIFE & SUPPORT FOR MICROSOFT JAVA VIRTUAL MACHINE
With effect from 30 June 2009, the Microsoft Java Virtual Machine (MSJVM) has reached end of life and support. Please click here for more information.
To ensure optimal performance when accessing Velocity@ocbc, please ensure the following:
- Use SUN Microsystems Java
- Disable all Microsoft VM options
- updated on 20-Dec-2010

INTERBANK GIRO LIMIT INCREASED TO RM500,000
From 6 December 2010, you may perform interbank GIRO from OCBC up to RM500,000 each time. Please contact our customer support centre at 1300 88 7000 for more information. Thank you.
- updated on 3-Dec-2010

2-FACTOR AUTHENTICATION FOR VELOCITY@OCBC
With effective from 20 December 2010, all Velocity@ocbc users are required to use the new Digipass for login to Velocity@ocbc.
- For existing users, you may still use the old Digipass until you receive notification and the new Digipass from the us.
- For new users, we will automatically register you in the new system.
For more information, click here
- updated on 3-Dec-2010

ENHANCEMENT TO VELOCITY@OCBC FOR A BETTER BANKING EXPERIENCE
Velocity@ocbc is now enhanced to bring you better banking experience.
Please click here to find out what's new.
- updated on 3-Dec-2010

Information For You

DEPOSIT INSURED BY PERBADANAN INSURANS DEPOSIT MALAYSIA (PIDM)
Please be informed that your deposits in these accounts are insured by PIDM:
- OCBC Current Account/Current Account-i
- OCBC MYR Fixed Deposit Account/General Investment Account-i
- OCBC Foreign Currency Call Account
- OCBC Foreign Currency Time Deposit Account
- Commodity Murabahah GIA-i.
The product insurability and amount are subject to the PIDM guidelines. For more information, please log on to www.pidm.gov.my.
- updated on 31-Mar-2011

TT AMOUNT EXCEEDING RM100, 000
For telegraphic transfer (TT) amount exceeding RM100, 000 equivalent, you are required to contract an FX rate with the Bank. Please call our commercial dealers for this rate.
Central/East Malaysia: 03 2615 7688
Northern Region : 04 2581 587/88/89
Southern Region : 07 3564 626/27
- updated on 5-Jan-2011

MINIMUM TRANSFER AMOUNT FOR RENTAS
We wish to inform that for remittance via RENTAS payment, the amount must be RM10,000 and above. Any amount (including deduction for service charge) that is less than RM10,000 will be rejected by the system. You may have to opt for remittance via GIRO instead.
- updated on 22-Dec-2010

MOZILLA FIREFOX® 3.6.3 NOW CERTIFIED FOR VELOCITY@OCBC
Velocity@ocbc is now supported on Mozilla Firefox 3.x up to 3.6.3 with Java Run Time (JRE) 1.6 plugin. To ensure maximize compatibility, it is advisable to use the above browser platforms and withhold any browser upgrades until certified for use.
- updated on 5-Aug-2010

DISCONTINUATION OF MYR DEMAND DRAFT
From 8th May 2010 our MYR Demand Draft is no longer available in Velocity@ocbc. Please issue Cashier’s Orders for all payments. This is because the CTCS cheque-clearing system now treats all Malaysian cheques deposited anywhere in the country as local cheques, and there is no more need for MYR Demand Drafts. Thank you.
- updated on 8-Apr-2010

TELEGRAPHIC TRANSFER
Please be informed that the regulations on International Transaction Information System (ITIS) reporting require your declaring the purpose of payment for all your Telegraphic Transfer payments. Please comply to avoid any delay in processing.
- updated on 17-May-2010

LOGIN PROBLEM
Having problems to login Velocity@ocbc? Click here to find out more.

IMPORTANT: EXCHANGE CONTROL NOTICE (ECM3) FROM BANK NEGARA
1. An external account holder is allowed to receive Ringgit funds transferred from an external account or a resident account via Internet bank transfer not exceeding RM5,000 per day in aggregate for any purpose.
2. An external account holder is allowed to transfer Ringgit funds to an external account belonging to a non-resident or resident account via Internet bank transfer not exceeding RM5,000 per day in aggregate for any purpose.
3. Important: It is a regulatory requirement for external account holders to declare the permitted purpose of payment made via internet banking. Otherwise, the payment will be rejected.
Please click here for more information on permitted sources/uses of funds for External Account.

ENQUIRIES AND COMPLAINTS
For more information or inquiries on our latest products and services or if you have any complaints on our products or service level, you may call our Contact Centre at 1300 88 7000 or visit any OCBC Bank branch nearby.
Alternatively, if you wish to seek the views of the authorities on our handling of a complaint, the Financial Mediation Bureau can be contacted at 03-2272 2811; email enquiry@fmb.org.my or Bank Negara Malaysia at 1300 88 5465; email bnmtelelink@bnm.gov.my.

FRAUD ALERT FROM POLIS DIRAJA MALAYSIA–PDRM
Bank Negara Malaysia with the assistance of Polis DiRaja Malaysia (PDRM) has issued a fraud prevention alert. Click here for more info.

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