You can pick up the Velocity@ocbc application form at any of our branches. Alternatively you can contact our Customer Service Officers at 1300-88-7000. Once we have processed your application, we will send you a pin mailer containing your User ID, confidential User Password and Organisation ID. You will require this information to logon Velocity@ocbc.
Can I access Velocity@ocbc if I am overseas or away from my office premises?
Yes. As long as you have internet access, you can access Velocity@ocbc by logging on to https://bbmy.ocbc.com with your User ID, User Password and the Organisation ID 24 hours a day, 7 days a week.
Yes. You can access Velocity@ocbc anytime and anywhere to obtain the latest information, be it account information or status of transactions instructed via Velocity@ocbc.
Can my company sign up for more than 1 user for Velocity@ocbc?
Yes. We do not impose restrictions on the number of Velocity@ocbc users your company may wish to sign up with us. Please complete the user details on the Velocity@ocbc Application Form.
How do I know the transactions I sent have been received and processed by OCBC Bank?
This is the list of transaction status in Velocity@ocbc. You can obtain the latest status of each payment at the transaction level through the various transaction reports available.
Status Short Name
Status Full Name
Description
Entered
Entered
Transaction has been created succefully
Ready2Auth
Ready2Authorised
Transaction has been submitted for Authorisation by the Creator
Authorised
Authorised
Transaction has been fully authorised by the Authorisers
SubMToBk
Submit to Bank
Transaction has been submitted to the Bank forpre-processing
PreProcAcpt
PreProc Accept
All Transaction items have been Pre-processed Accepted
PartPreAcpt
PreProc PartAccept
Some Transaction items have been rejected
PreProcRjt
PreProc Reject
All Transaction items have been rejected prior to processing
PostProcPartAcpt
Post Processed Partial Accept
Some Transaction items have been rejected after processing
BackOffAcpt
BackOffice Accepted
All transactions have been accepted after processing
BackOffRejt
BackOffice Rejected
All transactions have been rejected after processing
Am I required to install any special software to use Velocity@ocbc?
Velocity@ocbcrequires Java Virtual Machine (JVM) to be installed for its function. Some browsers are already preinstalled with it. However, current versions of Window XP are not preinstalled with JVM. If your browser has not been preinstalled with JVM, click here to install.
Once you have logged onto Velocity@ocbc, you should expect a pop-up screen. This screen will display Velocity@ocbc's Cash Management modules. Upon logging onto Velocity@ocbc, if you do not see a pop-up screen displaying Velocity@ocbc's Cash Management modules, it is likely that the settings on your computer has been set to filter and prevent pop-up screens.
To adjust your system settings to enable Velocity@ocbc pop-up screen, please follow the instructions enclosed in this guide.
Please note that by adjusting your system settings according to the instructions in the guide, you will enable only the Velocity@ocbc pop-up screen. All other pop-up screens will continue to be filtered out by the computer.
If I forget my User ID and /or Password, what should I do?
To request for a new User ID and/or Login Password, complete the Velocity@ocbc User Access Request Form and mail it to us. We will process your request upon receiving the original form within 6 business day.
* Please complete the mandatory section 1; Checked on Re-issue of password and provide Username.
My account is locked and disabled. What should I do?
To request for a new User ID and/or Login Password, complete the Velocity@ocbc User Access Request Form and mail it to us. We will process your request upon receiving the original form within 6 business day.
* If you remember your password, please contact our call centre at 1300 88 7000 for reactivation.
* If you have forgotten your password, please complete the mandotary section 1; Checked on Re-issue of password and provide Username.
I keep getting the "Invalid User ID/Password" error message. What could be wrong?
You could have mistaken the character in the password provided by the Bank as such:
* Alphabet "b" mistaken for the number "6"
* Alphabet "O" is mistaken for the number "0" which is more elongated
* Alphabet "I" is mistaken for the number "1"
* Alphabet "I" and "J" when placed side-by-side is mistaken for the number "0" or the alphabet "D"
You should also check the date on the PIN Mailer, as we could have sent out another password to you due to non-receipt issues.
What can I do if my Internet Explorer frequently hangs?
Please ensure that you are using the recommended browser. We support Microsoft Internet Explorer (IE) Version 6.0or higher. You can obtain latest product updates by:
> On your Internet Explorer Browser Menu bar, go to [Tools]
> Select [Windows Update]
I am unable to key in my Log On Details (User ID, Password and Organisation ID) in the Log On Screen. What should I do?
Kindly follow the steps below to activate java and JavaScript
> On your Internet Explorer Browser Menu bar, go to [Tools]
> Select [Internet Options]
> Select [Advanced], scroll to [Java(Sun)] or [Microsoft VM] (whichever you have as your Java Virtual Machines)
> If you are using Sun JVM, ensure that Use JRE 1.5.0_<version>for<applet>(requires restart) is checked; or
> If you are using Microsoft VM, ensure that JIT complier for virtual machines enabled (required restart) is checked
The Digipass has been deactivated. What should I do?
Kindly click on User Request Form to print out the form and complete the portion under Section 1. Checked on the Unlock Digipass box and provide us the Digipass serial no. and locked code shown on th Digipass.
If you should encounter any problems or have any enquiries relating to the usage of Velocity@ocbc, specifically on matters concerning but not confined to payments or any transactions initiated through Velocity@ocbc, kindly contact us at Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000(within Malaysia)/ 03 8317 5200 (outside Malaysia) or sent us an email at bbcsc@ocbc.com.my
Your calls will be attended to directly on Mondays or Fridays from 9.00 a.m to 6.00 p.m. Alternatively, we will endeavour to reply to your emails within 24 hours on receipt, with the exception of Sundays or public holidays which we will respond at the start of the next business day.
I am concerned about security. What security features does Velocity@ocbc have?
To ensure your peace of mind, we have built in rigorous control features such as the use of 128-bit Secure Socket Layer (SSL) Internet encryption protocol, user access controls, flexible authorisation matrix, digipass tokens for secure authorisation and audit trail.
All data sent to and from Velocity@ocbc is encrypted with 128-bit Secure Socket Layer (SSL) session. We also use VeriSign Certificate for authentication and protection of sensitive information and transactions.
