You can pick up the Velocity@ocbc application form at any of our branches or click here to download the form. Alternatively you can contact our Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000 or sent an email to bbcsc@ocbc.com.my.

Once we have processed your application, we will send you a pinmailer containing your User ID, confidential User Password and Organisation ID. You will require this information to logon Velocity@ocbc.

Yes. As long as you have Internet access, you can access Velocity@ocbc by logging on to https://bbmy.ocbc.com with your User ID, User Password and the Organisation ID 24 hours a day, 7 days a week.

Yes. You can access Velocity@ocbc anytime and anywhere to obtain the latest information, be it account information or status of transactions instructed via Velocity@ocbc.

Yes. We do not impose restrictions on the number of Velocity@ocbc users your company may wish to sign up with us. Please complete the user details on the Velocity@ocbc Application Form.

We recommend the following minimum system configuration:

	Pentium II - 266 MHz processor
	Windows platform
	56.6 kpbs modem with an analog telephone line
	Microsoft® Internet Explorer (IE) Version 5.5 and above

You can choose to bookmark this URL address for easy log-on: https://bbmy.ocbc.com

Because Velocity@ocbc contains real-time information, you can access Velocity@ocbc to check the latest status of the transactions by accessing either the Statement reports or Transaction reports.

Velocity requires that the Java Virtual Machine (JVM) be installed. Some browsers are already preinstalled with it. However, current versions of Window XP are not preinstalled with JVM. If your browser has not been preinstalled with JVM, kindly install.

If you should encounter any problems or have any enquiries relating to the usage of Velocity@ocbc, specifically on matters concerning but not confined to payments or any transactions initiated through Velocity@ocbc, kindly contact us at Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000 or sent us an email at bbcsc@ocbc.com.my

Your calls will be attended to directly on Mondays or Fridays from 9.00 a.m to 6.00 p.m. or Saturdays (working day) from 9.00 a.m. to 1.00 p.m. Alternatively, we will endeavour to reply to your emails within 24 hours on receipt, with the exception of Sundays or public holidays which we will respond at the start of the next business day.

You can download the User Access Request Form here  and send the original signed copy to us for processing.

You should approach your Internet Service Provider (e.g. Jaring, TMNet, Time, etc) for assistance.

You may wish to clear the browser cache by doing the following:

	On your Internet Explorer Browser Menu bar, go to [Tools]
	Select [Internet Options]
	Select [General] > go to [Temporary Internet Files] > select [Delete Files]
	Click [OK]
	Close and re-start your browser

If you still encounter difficulty, please contact our Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000 or email us at bbcsc@ocbc.com.my

Please ensure that you are using the recommended browser. We support Microsoft Internet Explorer (IE) Version 5 or higher. You can obtain latest product updates by:

For IE4:

On your Internet Explorer Browser Menu bar, go to [Help] > [Product Updates]

For IE5:

On your Internet Explorer Browser Menu bar, go to [Tools >] [Windows Update]

Please ensure that you are using the recommended browser. We support Microsoft Internet Explorer (IE) Version 5 or higher. You also need to activate the Java and JavaScript features.
To activate Java and JavaScript:

	On your Internet Explorer Browser Menu bar, go to [Tools]
	Select [Internet Options]
	Select [Advanced] > scroll to [Microsoft VM]
	Check the options [Java logging enabled] and [JIT Compiler for virtual machine enabled (required restart)]
	Click [OK]

Because Velocity@ocbc is a secure site, please ensure that your browser can support 128-bit SSL session.

You can download the User Access Request Form here  and send the original signed copy to us for processing.

Please do not hesitate to contact us at our Business Banking Commercial Service Centre (BB-CSC) at 1300-88-7000 or email your comments or problems to us at bbcsc@ocbc.com.my. We appreciate your feedback and comments to help us better serve you.

Obtain a copy of the User Request Form and complete the portion under Unlock Digipass. Fill in the Digipass and the "Unlocked Challenge" which is the locked code shown on the Digipass. Email the completed form to the address indicated at the top of the form.

To ensure your peace of mind, we have built in rigorous control features such as the use of 128-bit Secure Socket Layer (SSL) Internet encryption protocol, user access controls, flexible authorisation matrix, digipass tokens for secure authorisation and audit trail.

All data sent to and from Velocity@ocbc is encrypted with 128-bit Secure Socket Layer (SSL) session. We also use VeriSign Certificate for authentication and protection of sensitive information and transactions.