At OCBC Bank, we're commited to enhancing your online business banking security. The 2-Factor Authentication (2FA) process is designed to provide additional security for customers on Velocity@ocbc, our online business banking service.
What is 2FA?
2FA refers to 2-Factor Authentication, an enhanced process to secure your access and use of Velocity@ocbc.
2FA is a security process in which the user provides two means of identification. One is typically a physical token which generates a security code, for example, the Digipass. The other is typically something memorised (i.e. USERNAME, PASSWORD and ORGANISATION ID).
Used in combination, these two factors will provide greater peace of mind in performing banking transactions over the internet.
How does 2FA impact my use of Velocity@ocbc?
Currently, only the Authoriser is issued a Digipass, a security device. With the introduction of 2FA, all Users of Velocity@ocbc will be issued a personal Digipass.
The features of Velocity@ocbc are not affected.
What is a Digipass?
The Digipass is a hardware security device that will be issued to each Velocity@ocbc user.
What is the difference between the old and the new Digipass?
The new Digipass is a thumb-size device that generates a unique one-time password (OTP) each time you switch it on. If you are an existing Velocity@ocbc user, we will be issuing you the new Digipass in replacement of the old Digipass. The old Digipass will no longer be in use.
Will I be issued a new Password, Username, and Organisation ID because of 2FA?
For customers who are already using Velocity@ocbc (prior to Dec 2010), your existing USERNAME, PASSWORD and ORGANISATION ID will remain unchanged. However, in order to access Velocity@ocbc, you will need to use the new Digipasses sent to your company in the Starter Kit. They can be used to login from the 2FA Effective Date indicated.
What is in the Starter Kit?
The Starter Kit contains Digipasses and the Cash Management User Interactive CD for your distribution to all your nominated users of Velocity@ocbc. For new Velocity@ocbc applicant, a Password Mailer cointaining the USERNAME, PASSWORD and ORGANISATION ID is sent separately and individually to each user in your company.
Can I choose not to use Digipass for Velocity@ocbc?
For greater online security, all Users are required to use the Digipass to access Velocity@ocbc.
For further clarification, please contact us at OCBC Bank @ 1300 88 7000/ OCBC Al-Amin Bank @ 1300 88 0255 or email us at bbcsc@ocbc.com.
