TERMS & CONDITIONS OF THE OCBC$ REWARDS PROGRAMME
1. DEFINITIONS
1.1 'Bank' means Oversea-Chinese Banking Corporation Limited including its successors and assigns.
1.2 'Card' means any MasterCard or VISA credit and/or charge card issued by the Bank (whether or not it also bears the name and/or mark of any other person or entities) other than NTUC-OCBC Visa Card, OCBC Robinsons VISA Card, debit cards, corporate cards and private label cards and any other credit card(s) issued by the Bank which the Bank may notify you from time to time,
1.3 'Card Account' means the account of the Cardmember maintained with the Bank in respect of the Card.
1.4 'Cardmember' means a Principal Cardmember of a Card (whose Card accounts have not been suspended or terminated).
1.5 'Merchant' means an individual, firm or company engaged in the business of selling and/or providing goods and/or services, benefits or other privileges comprising the OCBC$ Reward.
1.6 'OCBC$ period' means a period of 12 months commencing from the date of issue or renewal of the Card, as the case may be.
1.7 'OCBC$' means loyalty dollars awarded under the Programme.
1.8 'OCBC$ Reward' means any goods and/or services, benefits or other privileges, as may be determined by the Bank in its absolute discretion, which may be redeemed by the use of OCBC$ under the Programme.
1.9 'OCBC$ Rewards Catalogue' means the catalogue sent to the Cardmember or posted on the Bank's website for the Programme.
1.10 'OCBC$ Rewards Voucher' means the voucher issued by the Bank to the Cardmember for the purpose of obtaining an OCBC$ Reward.
1.11 'Programme' means the OCBC$ Rewards Programme as may be amended, supplemented and/or added by the Bank from time to time.
1.12 'S$' means the lawful currency of Singapore.
1.13 Unless the context otherwise requires, words referring to the male gender shall include the female gender and neuter gender and words referring to the singular number shall include the plural number and vice versa. The headings to clauses are inserted for convenience of reference only.
1.14 All capitalised words and expressions in these Terms and Conditions shall, unless otherwise defined herein, have the same meanings as defined in the OCBC Cardmembers Agreement.
2. ISSUANCE OF OCBC$
2.1 A Cardmember will be awarded with 1 OCBC$ for every S$1 charged to his Card Account by the Cardmember and his Supplementary Cardmember for purchases made during the OCBC$ period. Annual Card fees, Cashwise, IPP (with effect from 1 July 08), interest, late payment charges, goods and services taxes, cash advances, balance transfers and other fees and charges shall not be taken into account in the award and computation of OCBC$.
2.2 Purchases made with the Card which have not been posted to your card account shall not be included for the purpose of computation of OCBC$ to be awarded.
2.3 OCBC reserves the right to revoke and/or deduct and/or recompute any OCBC$ awarded in the event a Cardmember fails to effect due payment for the Card transactions.
2.4 Any OCBC$ awarded to a Cardmember will be stated in the Card Account statement of the Cardmember.
2.5 OCBC$ accumulated but unutilised on the date of annual renewal of the Card will be extended for use for a further period of three (3) calendar months. Any unutilised or extended OCBC$ will be automatically cancelled and shall become null and void at the expiry of the aforesaid three months or upon the termination of the Card Account, whichever is earlier.
3. USE OF OCBC$
3.1 OCBC$ may be used by a Cardmember for the following purposes subject to these Terms and Conditions:
3.1A To secure an OCBC$ Rewards Voucher which may be redeemed for an OCBC Reward; and/or
3.1B For reduction of the annual fee of any Card at such rate of conversion of OCBC$ to Singapore Dollars as may be determined by the Bank from time to time.
3.2 OCBC$ may not be exchanged for credit or transferred for the benefit of or used by any person other than the Cardmember to whom the OCBC$ are awarded.
3.3 OCBC$ may be redeemed by such mode, within such period of time and in such manner as determined by the Bank and notified to the Cardmember or publicised by the Bank in any manner as its deems fit from time to time.
3.4 Subject to availability and provided that the Cardmember has sufficient OCBC$ for the OCBC$ Reward selected the Bank will issue to the Cardmember an OCBC$ Rewards Voucher for such OCBC$ Reward.
3.5 Where an OCBC$ Reward is redeemable using OCBC$ and cash, the Cardmember shall pay the cash component to the Merchant by charging such cash component to his Card Account using his Card.
3.6 To redeem an OCBC$ Reward, the Cardmember must present the relevant OCBC$ Rewards Voucher with his Card to the relevant participating Merchant.
3.7 If any sum of money is payable by the Cardmember to the Merchant in connection with his use of any OCBC$ Rewards Voucher, such sum must be paid with the use of his Card, where applicable.
4. ISSUE AND USE OF OCBC$ REWARDS VOUCHER
4.1 Upon receipt of the Cardmember's selection of an OCBC$ Reward, an OCBC$ Rewards Voucher will be issued to the Cardmember. The OCBC$ Rewards Voucher will specify the OCBC$ Reward selected by the Cardmember and shall be valid for only three months from the date of the OCBC$ Rewards Voucher, unless otherwise stated.
4.2 An OCBC$ Rewards Voucher will be valid for three(3) months from the date of its issue or such other period as may be stated in the OCBC$ Rewards Voucher and will cease to have any effect after its expiry. Use of the OCBC$ Rewards Voucher is subject to (i) the terms and conditions stated herein, on the OCBC$ Rewards Voucher and in the OCBC$ Rewards Catalogue and (ii) such other restrictions and/or conditions as may be imposed by the Merchant in relation to which the OCBC$ Rewards Voucher may be used to pay for or obtain goods and/or services of that Merchant.
4.3 An OCBC$ Rewards Voucher is not refundable nor exchangeable for cash or OCBC$ or another reward.
4.4 An OCBC$ Rewards Voucher may not be used in conjunction with other promotions, discounts, privileges or offers, unless otherwise stated.
4.5. An OCBC$ Rewards Voucher redeemable at dining establishments is valid for dine-in only, unless otherwise stated.
4.6 An OCBC$ Rewards Voucher redeemable for hotel stay or spa requires prior reservation and is subject to availability, unless otherwise stated. Cardmembers are required to identify themselves as such when making reservations.
4.7 An OCBC$ Rewards Voucher redeemable for a specified item is valid only for the product specified and is subject to availability, unless otherwise stated.
4.8 An OCBC$ Rewards Voucher is valid per transaction/receipt/bill unless otherwise stated.
4.9 An OCBC$ Rewards Voucher must be presented before ordering/payment/upon redemption.
4.10 The Bank is not obliged to replace any OCBC$ Rewards Voucher which has been lost, defaced, torn or damaged or stolen for whatever reason.
4.11 The Bank is not an agent of the Merchant or vendor of any OCBC$ Reward. The Bank shall not in any way be liable or responsible for the quantity, quality, merchantability, fitness purpose of any OCBC$ Reward or the acts or default of the Merchant. Any dispute relating to the quantity, quality or performance of any OCBC$ Reward or the failure of the Merchant to supply the OCBC$ Reward should be resolved directly with the Merchant.
5. KRISFLYER PROGRAMME
5.1 Participation in the KrisFlyer miles redemption programme is subject to the terms and conditions of the Singapore Airlines’ KrisFlyer Programme.
5.2 This programme enables the Principal Platinum or Titanium Cardmember to convert their OCBC$ to miles under the KrisFlyer Programme.
5.3 To participate in the KrisFlyer Programme, the Principal Platinum or Titanium Cardmember must enrol or be enrolled in the KrisFlyer Programme.
5.4 A Principal Platinum or Titanium Cardmember who is enrolled in the KrisFlyer Programme can effect mile transfers at the conversion rate of 2,500 OCBC$ for 1,000 KrisFlyer miles, or such other rate as OCBC may specify from time to time.
5.5 All KrisFlyer miles transferred by the Principal Platinum or Titanium Cardmember must be to his/her own individual account bearing his/her own name.
5.6 For each conversion of OCBC$ to KrisFlyer miles, a fee of S$10.50 will be charged to the Platinum or Titanium Credit Card account provided. The fee is inclusive of GST.
5.7 There shall be no enrollment fee to participate in this programme.
5.8 Once a redemption request for KrisFlyer miles has been accepted by OCBC, the following will not be allowed : Cancellations, refund of conversion fee and exchange of OCBC$ for any other redemption item.
5.9 Platinum and Titanium Cardmembers understand and agree that the transfer process will take approximately 21 days. Notwithstanding anything stated herein. OCBC shall not be liable for any delay in the transfer process for any reason whatsoever (including without limitation, delay due to incorrect information in the system or due to system constraints and errors). Urgent requests or cancellations will strictly not be entertained.
5.10 The Principal Platinum and Titanium Cardmember will receive a Rewards Voucher as a form of notification that the redemption of OCBC$ has been approved and the transfer of KrisFlyer miles is in process. The Principal Platinum and Titanium Cardmember may refer to their online account statement by visiting www.krisflyer.com for an update of accumulated miles.
5.11 OCBC shall not be responsible for any fraud or unsuccessful transfers. In the latter case, the Principal Platinum or Titanium Cardmember’s OCBC$ and the conversion fee will be refunded to his/her card account, as appropriate.
5.12 OCBC shall not be responsible for the Principal Platinum or Titanium Cardmember’s miles which have been successfully transferred or for the actions of Singapore Airlines in connection with but not limited to the KrisFlyer Programme.
5.13 Miles will be transferred to the KrisFlyer membership account indicated on the KrisFlyer form, and the Principal Platinum or Titanium Cardmember is responsible for providing an accurate and valid KrisFlyer membership number.
6. OTHER CONDITIONS
6.1 The Bank reserves the right to replace any OCBC$ Reward with another reward of similar value as determined by the Bank.
6.2 If after an OCBC$ Rewards Voucher is issued, any of the OCBC$ used by the Cardmember to secure such OCBC$ Rewards Voucher are cancelled pursuant to any deletion, revision or correction by the Bank, the Cardmember shall pay the Bank the amount of the OCBC$ Rewards Voucher or the value of the goods and services described in the OCBC$ Rewards Voucher (as the case may be). The Bank may debit the Card Account of such Cardmember with the appropriate sum without further notice to the Cardmember.
6.3 The Bank shall be entitled to treat all instructions, whether oral, in writing or electronic, relating to OCBC$ or the use or redemption of OCBC$, which are purportedly given to the Bank by the Cardmember to whom the OCBC$ are awarded as the instructions of such Cardmember and to act in accordance with such instructions.
6.4 The Cardmember hereby authorises the Bank to disclose information regarding the Cardmember and his Card Account to any third parties for the purpose of the Programme.
6.5 The Bank's decision on all matters relating to or in connection with the Programme shall be final and binding on the Cardmember.
6.6 The Bank shall have the absolute discretion to use agents, contractors or correspondents or other third parties to administer and/or implement the Programme and the Bank shall not be liable to any person for any act, omission or neglect on the part of such agents, contractors or correspondents. Any instruction to redeem an OCBC$ Reward received by any agent, contractor, correspondent or other third party appointed by the Bank to obtain such instruction shall be binding on the Cardmember who has given or purportedly given such instruction and the Bank shall be entitled to act and rely on such instructions.
6.7 The Bank may at any time at its absolute discretion and upon written notice to the Cardmember, change any one or more of these Terms and Conditions. Such change(s) shall take effect from the date stated in the notice, which in most instances, shall be no less than 30 days from the date of the notice.
6.7A Where the Cardmember or any of his Supplementary Cardmember(s) continues to use his Card after such notification, then the Cardmember and all his Supplementary Cardmember(s) shall be deemed to have agreed with and accepted such change(s). If the Cardmember or any of his Supplementary Cardmember(s) does not accept such change(s), the Cardmember and all his Supplementary Cardmember(s) shall forthwith discontinue the use of all Cards and instruct the Bank to close all Card Account(s) and terminate all Cards.
6.7B The Bank reserves the right and at any time at its absolute discretion and without giving any reason or notice to withdraw, cancel or invalidate any OCBC$ credited to any Cardmember's Card Account without liability. No Cardmember shall be entitled to any payment or compensation whatsoever in respect of such withdrawal, cancellation or invalidation.
6.7C In the event of any inconsistency between these Terms and Conditions and any brochure, marketing or promotional material relating to the Programme, these Terms and Conditions shall prevail.
6.7D In the event that the Bank decides in its absolute discretion to discontinue the Programme permanently, the Bank shall give written notice of such discontinuation to the Cardmember. Such discontinuation shall take effect from the date stated in the notice, which in most instances, shall be no less than 30 days from the date of the notice.
6.7E The Bank may notify the Cardmember of any changes to these Terms and Conditions by:-
(i) publishing such changes in the Card Account statements to be sent to the Cardmember;
(ii) displaying such changes at the Bank's branches or automated teller machines;
(iii) posting such changes on the Bank's website;
(iv) electronic mail or letter;
(v) publishing such changes in any newspapers; or
(vi) such other means of communication as the Bank may determine in its absolute discretion.
6.7F The Bank may, at its sole discretion and without prior notice, suspend the Programme at any time.
6.8 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore and the Cardmember hereby submit to the non-exclusive jurisdiction of the courts of Singapore.
6.9 A person who is not a party to any agreement governed by these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act Cap 53B to enforce any of these Terms and Conditions.
ALL INFORMATION IS CORRECT AND COMPLETE AS AT JUNE 2008.
