Phone Banking Services - Help Centre

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Phone Banking Services

Phone Banking Services – General

What are the services offered to me by OCBC Phone Banking?
What are the benefits of using OCBC Phone Banking?
What does it cost me to use OCBC Phone Banking?
How do I apply for OCBC Phone Banking?
How can I get to a Customer Service Executive?

Phone Banking Services – Security - Login

What do I need to access OCBC Phone Banking?
Can I change my Phone Code?

Phone Banking Services – Security PIN (Personal Identification Number)

Can I change my Telephone PIN?
What if I forget my Telephone PIN?
How can I safeguard my Telephone PIN?

Phone Banking Services – General - Answers

1:	What are the services offered to me by OCBC Phone Banking?

Ans:
OCBC Phone Banking offers:

- Quick access to:

Balance enquiry on Savings, Current, Foreign Currency Call/Checking, Credit Card and CPF Investment Accounts

Cheque status enquiry

Recent account activity enquiry

ESA results enquiry

- Funds Transfer to your own or pre-designated 3rd party OCBC and other Bank accounts

- Bill Payment

- Other Instructions

Stop payment on Cheque(s)

Statement request for accounts with statements

Credit card statement request

Change telephone PIN (Personal Identification Number)

- CPF Investment Account services

CPF Investment Account balance enquiry

Share holdings enquiry

CPF Investment Account transfer to CPF Ordinary Account

- COE Open Bidding

Bid enquiry

Bid submission

Bid revision

- * Report loss of your OCBC ATM card, credit cards or Savings Passbook

- * Rates enquiry

Latest rates on Singapore Dollar Deposits, Foreign Exchange Rates and Financing Rates

- * OCBC credit card points enquiry and rewards redemption

- * Fax-on-Demand service for forms and brochures

- * Insurance enquiry and travel insurance activation

* Phone code and telephone PIN is not required for these services

2:	What are the benefits of using OCBC Phone Banking?

Ans: OCBC Phone Banking is a 24-hour service that gives you flexibility and convenience of performing your banking transactions anytime, anywhere.

3:	What does it cost me to use OCBC Phone Banking?

Ans: OCBC Phone Banking is free of charge. However, service charges for Stop Payment on Cheque(s), COE Open Bidding and Unsuccessful Funds Transfer to Other Bank Accounts are applicable. Please refer to our OCBC Pricing Guide for more information.

4:	How do I apply for OCBC Phone Banking?

Ans:
OCBC ATM
If you have an OCBC ATM card, you can apply for a OCBC Phone Banking Access Code and PIN using the ATM.

1. Select "More Services", followed by "More Services" followed by "Phone Banking / Internet Banking".
2. Select "Phone Banking Application"
3. Select "I agree" if you agree to the Terms and Conditions
4. Enter your desired 6-digit Telephone PIN
5. Re-enter your 6-digit Telephone PIN
6. You can start accessing Phone Banking Services thereafter by calling 1800-363-3333 or (65) 6363 3333 when calling from overseas

OCBC Contact Centre

1. Call 1800-363-3333
2. Press *0 to speak to our Customer Service Executives
3. Select your Phone Banking PIN on the spot

Mail-in

1. Collect a form from our branches or download and print it from the Internet.
2. Mail completed form back to the following address:

Oversea-Chinese Banking Corporation Ltd
Account Services (eBanking)
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

Branches

1. Go to any of our branches.
2. You can select your Phone Banking PIN on the spot.
3. You can start accessing Phone Banking Services thereafter by calling 1800-363-3333 or (65) 6363 3333 when calling from overseas.

5:	How can I get to a Customer Service Executive?

Ans: Press *0 anytime during the call after you have selected a language option to speak to a Customer Service Executive.

Phone Banking Services – Security - Login - Answers

1:	What do I need to access OCBC Phone Banking?

Ans: You need a Phone Code, Telephone PIN, & access to a telephone.

2:	Can I change my Phone Code?

Ans: No, you cannot change the Phone Code.

Phone Banking Services – Security PIN (Personal Identification Number) - Answers

1:	Can I change my Telephone PIN?

Ans: Yes, you can change your Telephone PIN through Phone Banking itself.

2:	What if I forget my Telephone PIN?

Ans: If you are an ATM cardholder, you can select another Telephone PIN through the ATM or re-issue your Telephone PIN by calling our Customer Service Executives, or request for a re-issuance of your Telephone PIN by filling up this form and mailing it to back to us.

3:	How can I safeguard my Telephone PIN?

Ans:
1. Always press *9 to end your Phone Banking session.
2. Do not reveal your Telephone PIN to anyone.
3. Do not write down your Telephone PIN.
4. Do not use numbers easily linked to you, like your birthday.
5. Change your Telephone PIN periodically and do not re-use previous numbers.

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Telephone PIN to access your account, change your PIN and contact us immediately at 1800 363 3333 or (65) 6363 3333 when calling from overseas.