Phone Banking Services - Help Centre

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Phone Banking Services

Phone Banking Services – General

What Phone Banking services does OCBC offer?
Why should I use OCBC Phone Banking?
What does it cost to use OCBC Phone Banking?
How do I register for OCBC Phone Banking?
When can I access OCBC Phone Banking?
How can I get to a customer service officer?

Phone Banking Services – Security - Login

What do I need to access OCBC Phone Banking?
Can I change my Phone Code?

Phone Banking Services – Security - PIN

Can I change my Telephone PIN?
What if I forget my Telephone PIN?
How can I safeguard my Telephone PIN?

Phone Banking Services – General - Answers

1:	What Phone Banking services does OCBC offer?

Ans:
The following services are available by phone:

Balance Enquiry on

Savings, Current, Foreign Currency Call/ Checking, Credit Card, and CPF Investment Accounts.

Cheque Status Enquiry

Recent Account Activity Enquiry

ESA Results Enquiry

Funds Transfer

Transfer to your own OCBC account

Transfer to pre-signed 3rd party OCBC and Other Bank accounts

Bill Payment

Other Instructions

Stop Payments on Cheques

Statement request for accounts with Statements

Credit card statement request

Telephone PIN change

CPF Investment Account services

CPF Investment Account balance enquiry

Share holdings enquiry

CPF Investment Account transfer to CPF Ordinary Account

COE Open Bidding

Bid enquiry

Bid submission

Bid revision

Report loss of OCBC ATM card*, credit cards* or Passbook

Rates Enquiry*
Latest rates on Singapore Dollar Deposits, Foreign Exchange Rates and financing rates.

OCBC Credit Card Points Enquiry and Rewards Redemption*

Insurance Enquiry and Travel Insurance Activation*

*No Phone Code or Telephone Pin(TPIN) required for these services.

2:	Why should I use OCBC Phone Banking?

Ans: OCBC Phone Banking gives you flexibility and convenience. You can access OCBC Phone Banking anywhere, anytime to perform your banking transactions.

3:	What does it cost to use OCBC Phone Banking?

Ans: Phone Banking, like any of our other electronic services, is free of charge. However, standard commission or transaction fees for certain services such as “Stop Payment of Cheques” and “Unsuccessful Funds Transfer” to another bank will be charged.

4:	How do I register for OCBC Phone Banking?

Ans:
By ATM
If you are an existing ATM user, you can apply for a Phone Banking Access Code and PIN using the ATM.

1. Select "More Services", followed by "More Services" followed by "Phone Banking / Internet Banking".
2. Select "Phone Banking Application"
3. Select "I agree" if you agree to the Terms and Conditions
4. Enter your desired 6-digit Telephone PIN
5. Re-enter your 6-digit Telephone PIN
6. You can start accessing Phone Banking Services thereafter by calling 1800-363-3333 or (65) 6363 3333 when calling from overseas

By calling OCBC Contact Centre

1. Call 1800-363-3333
2. Press *0 to speak to our Customer Service Executives
3. Select your Phone Banking PIN on the spot

By mail

1. Collect a form from our branches or download and print it from the Internet.
2. Mail completed form back to the following address:

Oversea-Chinese Banking Corporation Ltd
Account Services (eBanking)
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At our branches

1. Go to any of our branches.
2. You can select your Phone Banking PIN on the spot.
3. You can start accessing Phone Banking Services thereafter by calling 1800-363-3333 or (65) 6363 3333 when calling from overseas.

5:	When can I access OCBC Phone Banking?

Ans: OCBC Phone Banking is a 24-hour service providing you the convenience and flexibility of banking anytime, anywhere.

6:	How can I get to a customer service officer?

Ans: Press *0 anytime during the call after you have selected a language option to speak to a customer service officer.

Phone Banking Services – Security - Login - Answers

1:	What do I need to access OCBC Phone Banking?

Ans: You need a Phone Code, Telephone PIN, & access to a telephone.

2:	Can I change my Phone Code?

Ans: No, you cannot change the Phone Code.

Phone Banking Services – Security - PIN - Answers

1:	Can I change my Telephone PIN?

Ans: Yes, you can change your Telephone PIN through Phone Banking itself.

2:	What if I forget my Telephone PIN?

Ans: If you are an ATM cardholder, you can select another Telephone PIN through the ATM or re-issue your Telephone PIN by calling our Customer Service Executives, or request for a re-issuance of your Telephone PIN by filling up this form and mailing it to back to us.

3:	How can I safeguard my Telephone PIN?

Ans:
1. Always press *9 to end your Phone Banking session.
2. Do not reveal your Telephone PIN to anyone.
3. Do not write down your Telephone PIN.
4. Do not use numbers easily linked to you, like your birthday.
5. Change your Telephone PIN periodically and do not re-use previous numbers.

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Telephone PIN to access your account, change your PIN and contact us immediately at 1800 363 3333.