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ATM Services
 ATM Services – General
  1. What services does an ATM card offer?
  2. What are the withdrawal limits?
  3. Where can I find an OCBC ATM?
  4. How do I apply for an ATM card?
  5. What if the machine retains my card?
  6. What if I lose my card or if my card is stolen?
  7. Is the ATM secure?
 ATM Services - Update Contact Particulars
  1. How do I update my contact particulars via the in-branch ATMs?
 ATM Services – General - Answers
1: What services does an ATM card offer?
  Ans:

An OCBC Personal EasiCard gives you access to the following services:

  • Account balance enquiry
  • Cash withdrawal (up to S$1,000 or S$3,000 or S$5,000 per day depending on the daily limit you signed up for)
  • Cash deposit (OCBC Bank Automated Deposit Machine(ADM))
  • Fund Transfer to any OCBC Bank Account
  • Bill payment
  • Cheque book request
  • Cheque status enquiry
  • Statement printout
  • Change of ATM PIN
  • Purchase SingTel World Cards
  • Electronic Security Application (ESA)
  • Change account linked to card
  • Update Contact Particulars(in-branch ATMs)
  • Remit funds to participating beneficiary banks in China* - Latest!

         *View OCBC EasiRemit      

Phone Banking services:

  • Phone Banking application
  • Phone Banking PIN re-issue

Internet / Mobile Banking services:

  • Internet Banking application
  • Internet Banking PIN re-issue

Share/ Unit Trusts services:

  • ESA results
  • Electronic payment for shares
  • Update particulars: CDP A/C No. and Permanent Residence status
  • ATM rights application

CPF Investment Account services:

  • Balance enquiry
  • Funds transfer
  • Investment holding enquiry

CashCard services:

  • Balance enquiry
  • Print statement
  • Top-up value
  • Home/NETS PIN change

Others:

  • NETS purchases (up to card daily limit, inclusive of cash withdrawals)
  • NETS CashBack service (NETS charges S$0.30 per CashBack or CashBack with purchase from the third transaction onwards)
  • Shared ATM services (NETS charges S$0.30 for the third withdrawal onwards made at UOB ATMs monthly)

Cash Withdrawal Overseas:

  • Visa/PLUS ATMs:
    Withdraw cash from your savings or current account at over 855,000 Visa/PLUS ATMs in more than 149 countries worldwide. You may withdraw up to the equivalent of your daily card limit in the currency of the country you are in. A nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min. S$5 and max. S$20 per transaction).
  • Cash Withdrawal in Indonesia: Bank NISP (Indonesia) ATMs :
    You will enjoy a preferential flat service charge of S$2 for withdrawals at over 490 Bank NISP ATMs in Indonesia.
  • Cash Withdrawal in Malaysia:
    You will enjoy a preferential flat service charge of S$2 for withdrawals at over 50 OCBC ATMs in Malaysia (including funds transfers
  • Participating MEPS member Banks' ATMs
    In partnership with NETS and MEPS (Malaysia Electronic Payment System), you can now withdraw cash* in Malaysia with greater ease of convenience. Access your funds at more than 2,500 ATMs at participating MEPS member Banks' ATMs in Malaysia.

    * A service charge of S$5 applies for each cash withdrawal.
View Cross Border Service Fees  >>
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2: What are the withdrawal limits?
  Ans: The withdrawal limits for cash Withdrawal/NETs Purchase are S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for. For corporate cards, you can set varying withdrawal limits per day for different members of your staff from a minimum of S$100 to a maximum of S$5,000 per day in multiples of S$100.
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3: Where can I find an OCBC ATM?
  Ans: You can find OCBC ATMs throughout Singapore. Click here to find the nearest ATM.
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4: How do I apply for an ATM card?
  Ans: Apply for an ATM card at any one of our branches. You can collect your ATM card and select your ATM PIN on the spot. Thereafter, you can start accessing our ATM services.
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5: What if the machine retains my card?
  Ans: Your ATM card is likely to be retained when you exceed the number of invalid PIN tries. It is also possible that your card could be damaged. If your card is retained at any ATM machine, please call 1800 363 3333.
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6: What if I lose my card or if my card is stolen?
  Ans: You can call us at 1800-363 3333 for:
  • Loss of ATM card
  • Non-receipt of cash
  • Retained ATM card
  • Other enquries on ATM
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7: Is the ATM secure?
  Ans: Our ATMs use the highest standards of security to ensure complete safety for all transactions.
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 ATM Services - Update Contact Particulars - Answers
1: How do I update my contact particulars via the in-branch ATMs?
  Ans: You can update your contact particulars in 3 easy steps at our in-branch ATMs:

Step 1 : Select Other Services
Step 2 : Select Other Services
Step 3 : Select Update Contact Particulars

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