Phone & SMS Banking

Phone Banking

Apply for Phone Banking

At an ATM:

  1. Select “More Services”, followed by “More Services” followed by “Phone Banking / Online Banking”.
  2. Select “Phone Banking Application”.
  3. Select “I agree” if you agree to the Terms and Conditions.
  4. Enter your desired 6-digit Telephone PIN.
  5. Re-enter your 6-digit Telephone PIN.
  6. You can start accessing Phone Banking Services thereafter by calling 1800 363 3333 or (65) 6363 3333 when calling from overseas.

Mail-in application:

  1. Download the form or collect it from our branches.
  2. Mail completed form back to the following address:

Oversea-Chinese Banking Corporation Ltd
Account Services (eBanking)
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At a branch:


  1. You can select your Telephone PIN on the spot (applicable during account opening).


You can then start to access phone-in banking by calling 1800 363 3333 or (65) 6363 3333 when calling from overseas.

Change Phone Banking PIN

If you wish to change your Phone Banking PIN, call +65 6363 3333 and take these steps:

  1. Press 1 for English
  2. Press 1 to access the Phone Banking menu
  3. Press 3 to change your PIN
  4. Enter your NRIC / card number OR press *1 to enter Phone Banking code and your current PIN
  5. Key in a new 6-digit PIN

Forgot Telephone PIN

Get another Telephone PIN through the ATM, or mail us the completed form for a re-issuance of your Telephone PIN.

Services available

Quick access to:

  • Balance enquiry on Savings, Current, Foreign Currency Call/Checking, Credit Card and CPF Investment Accounts
  • Cheque status enquiry
  • Recent account activity enquiry
  • ESA results enquiry 

Funds transfers to your own or pre-designated 3rd party OCBC and Other Bank accounts

  • Bill Payment
  • Others
  • Stop payment on cheque
  • Statement request for accounts with Statements 
  • Credit card statement request
  • Telephone PIN change

CPF Investment Account services

  • CPF Investment Account balance enquiry
  • Share holdings enquiry
  • CPF Investment Account transfer to CPF Ordinary Account

COE Open Bidding

We will no longer offer bidding for open COEs via Phone Banking from 01 Apr 2016.

If you wish to bid, revise or enquire on your OCOE bid, please visit

Report loss of OCBC ATM card, Credit Cards or Passbook

  • Rates enquiry
  • OCBC Credit Card points enquiry and rewards redemption
  • Fax-on-Demand Service for Forms and Brochures
  • Insurance enquiry and travel insurance activation

Transactions can be made locally as well as overseas.