As some payment channels may require more processing time, we encourage you to pay your bills early to avoid incurring late charges.
|Payment channel||Processing time required|
|OCBC ATM/ Internet
|Same day if received before 11.30pm|
|InterBank GIRO||Automatic deduction on the payment due date from the bank account indicated in your InterBank GIRO application form
Please ensure that there are sufficient funds in the account at least one day before the deduction date.
|FAST Funds Transfer from any participating bank’s online banking platform||Almost immediate if received before 11.30pm. Payment received after 11.30pm will be processed the next day.
Refer to the Association of Banks in Singapore’s website for a list of participating banks.
||Three business days after we received the cheque.
You may drop the cheque into our Quick Deposit boxes at any OCBC Bank branch in Singapore or mail it to us. You may download an envelope here
|Cash Payment at any OCBC Bank branch||Same day|
|NETS/ CashCard via iNets Kiosks/ AXS Station/AXS m-Station/AXS e-Station||Same day if payment is made before 5pm. Payments made after 5pm will be processed the next calendar day.
You should pay the bill for each card account separately.
|Another Bank’s Internet Banking Service||One to three business days.|
Request via these channels
Note: Your credit card balance does not include any payment or transaction made today
SMS in to check on your credit card latest statement outstanding balance
1. Insert your ATM card
2. Select "Other Services" after entering your PIN
3. Select "Other Services"
4. Select "Update Contact Particulars"
Please note that this service is only applicable to savings, current, credit card and foreign currency call accounts.
Changes will take immediate effect.
Note: This service is applicable to principle card only.
SMS in for rewards redemption
OCBC 365 Credit Card
FRANK Credit Card
Spend a minimum of S$600 each month and earn up to 6% cashback. For monthly spend less than S$600, a flat 0.3% cashback will be awarded.
View them on online banking.
Please call 1800 363 3333 (24 hours) for assistance to block your card.
Yes. You can give us your instructions to revert to paper statements.
Revert via online banking:
1. Upon logging in to online banking, click "Your Accounts"
2. From the drop-down menu, click "Overview"
3. Scroll down to view "What you owe (Liabilities)", Credit Cards
4. Click on the specific card type
5. From the drop-down menu, click "eStatements"
6. Click "Manage eStatement" on the left
7. Uncheck the respective credit card account to opt out of eStatements
Please refer to the Overseas Usage Guide to find out how to activate or deactivate your card(s) for overseas cash withdrawal or overseas purchases.
All Foreign currency transactions made in US dollars will be converted into Singapore dollars at the rate determined by the respective card associations or such rates as the Bank may determine from time to time. Transactions made in foreign currency other than US dollars will first be converted to US dollars before they are converted into Singapore dollars at the rate determined by the respective card associations (Visa or MasterCard International) or such rates as the Bank may determine from time to time. The conversion rate is applied on the date of posting to the Card Account and may be different from the rate in effect on the date of transaction.
All foreign currency transactions mentioned above (including reversals and refunds) will be subject to:
(i) Conversion costs incurred by the bank at 1% ; and/or
(ii) Bank Administrative Fee of 1.8%
An additional fee will be levied on all Visa and MasterCard transactions effected in Singapore dollars and processed overseas (including online transactions). This includes but is not limited to (i) any Visa or MasterCard retail transaction presented in foreign currency that you choose to pay in Singapore dollars via dynamic currency conversion and (ii) any online retail card transaction charged to your Visa and MasterCard cards on overseas websites in Singapore Dollars. The additional fee charged is 1% on all converted Singapore dollar amounts for each Visa and MasterCard transaction.
Upload document for Card Applications
Learn more about card fraud and dispute resolution with these FAQs from ABS
Steps to raise a dispute as follow: