ATMs

General

New ATM and Service Kiosk

1. Where can I locate the new ATM and Service Kiosk?

With effect from 27 April 2018, you can come and experience the new machines at the following branches.

Click here to view their locations.

Branch

New ATM

Service Kiosk

Ang Mo Kio Central

No

Yes

Bedok

No

Yes

Compass One

Yes

Yes

 Jurong Point

Yes No

Northpoint

Yes

No

Orchardgateway

No

Yes
Toa Payoh Central

Yes

No
Waterway Point

Yes

No



2. Are you replacing all the existing machines with the new ATM?
No. We will have both new and existing ATMs to serve you better.
 
3. What are the languages available for the new ATM and Service Kiosk?
Available languages are English and Chinese.

4. What cards do the new ATM and Service Kiosk accept?

Accepted Cards on new ATM: OCBC Singapore Personal ATM/Debit/Credit cards and Corporate ATM/Debit cards only Accepted Cards on Service Kiosk: OCBC Singapore Personal ATM/Debit/Credit cards only.

5. What are the services available in the new ATM?

Cash deposit:

  • Coins only NEW!
  • Notes only
  • Notes and coins at the same time NEW!

Cash withdrawal:

  • Based on your daily withdrawal limit in a single transaction
  • Above your daily withdrawal limit in a single transaction NEW!
  • Selection of denomination of notes NEW!


6. What is the maximum withdrawal limit for new ATM?

For Personal Customers: You can withdraw up to S$10,000 in a single transaction during branch banking hours or up to your daily withdrawal limit after branch banking hours.

For Corporate Customers: You can withdraw up to your daily withdrawal limit in a single transaction.


7. Can I deposit SG50 commemorative notes via this new ATM?
Yes, you are able to do so via this new ATM without visiting the branch counter.

8. Are there any charges for coin deposit?

There is a charge of S$0.012 per coin. The service charge is waived for deposits into accounts under the Mighty Savers Programme.

9. What are the services available in the new Service Kiosk?
Service Kiosk enables you to perform non-cash transactions without queuing at the branch counter. Available services include:

Change of personal details:
such as contact number, address, email address and Identity number etc.

Card related services:
such as activate / deactivate card for overseas use and change of ATM withdrawal and debit card spending limits.

Account related services:
such as view balance and transactions and reactivate accounts.

10. What are the new ATM and Service Kiosk services that are not available after branch banking hours?

New ATM:
Cash withdrawals of above your card limit, up to S$10,000.

Service Kiosk:
Updating of your personal details such as Name, Identity number, Nationality.

11.What do I need to bring to change my personal details at the Service Kiosk?

Personal Details Update

Documents Required

Name

Singaporeans / Singapore PR

  • NRIC with New Name

 

Foreigners

  • Old & New passports

Nationality

Change to Singapore

  • Certification of citizenship AND
  • New Singapore NRIC

 

Change to Malaysia

  • Certification of citizenship AND
  • New Malaysia NRIC

 

Change to other countries

  • Certification of citizenship AND
  • New Passport

Identity Number

Change to Singapore NRIC

  • New NRIC

 

Change to Malaysia IC

  • New Malaysia NRIC

 

Change to other country Passport

  • Old & New passports

Singapore PR

Singapore Blue NRIC

FIN Number

  • SG Government Issued Pass (i.e. Employment pass, work permit)

OR

  • Passport

Retained ATM Card

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged.

Lost/ Stolen Card

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas) to make a report.

Withdrawal limit

The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.

You may request to change the daily withdrawal limit via the following methods:

  • OCBC Service Kiosk NEW! Click here to view the list of locations.
  • Visit any of our OCBC branches; or
  • Download the ATM card services form

Fund transfer/ Pay Any Card Limit

The limit for transfer of funds and Pay Any Card transactions is defaulted at S$5,000 per day, with a maximum monthly limit at S$25,000.

Update Particulars

Available at all OCBC Service Kiosks NEW! and OCBC ATMs except for ATMs with notes and coins deposit. Click here to view the list of locations.

Deposit notes at OCBC ATMs with deposit services

OCBC ATMs with Notes and Coins Deposit NEW!

You may deposit notes and coins conveniently at any of our new OCBC ATMs. Click here to view the list of locations.

    • Deposit cash with or without an ATM card.
    • $2, $5, $10, $50, $100 and $1,000 Singapore dollar notes and SG50 commemorative notes are accepted.
    • Maximum 200 pieces of notes and not exceeding $20,000 per deposit.
OCBC ATMs with Notes Deposit only

You may deposit notes conveniently at any of our OCBC ATMs with Notes Deposit service that are located island wide.

    • Deposit cash with or without an ATM card or with a passbook.
    • $2, $5, $10, $50, $100 and $1,000 Singapore dollar notes are accepted (SG50 commemorative notes are currently not accepted.)
    • Maximum 200 pieces of notes and not exceeding $20,000 per deposit.
    • Up to 5 deposits per account daily.

Deposits are not reflected in account

Please call 1800 363 3333 for assistance.

No response on machine

Please call 1800 363 3333 for assistance.

Security tips on using ATMs

Do's & Don't's on ATM Card PIN Managment

  • Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
  • Do not use sequential numbers (e.g. 1,2,3,4,5,6..)
  • Do memorise your PIN and do not write it down.
  • Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
  • Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
  • Do change your PIN frequently. 

 

Security Tips When Performing Your ATM Transaction

  • Before you approach the ATM, look around and check out the area. If anything seems suspicious, go to a different machine or use it at another time.
  • Block the pin pad when you are entering your PIN.
  • When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
  • If you have concerns about the security of an ATM location, please contact us at 1800 363 3333.

Fees and charges for ATM usage

  • OCBC Wing Hang ATMs in Hong Kong and Macau: Free     
  • OCBC Malaysia ATMs in Malaysia: Free
  • OCBC NISP ATMs in Indonesia: Free
  • MEPS participating banks' ATMs* in Malaysia: S$5
  • Other ATMs in China and other countries with Visa/PLUS service:
  1. Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction)
  2. Administrative fee of 1.8% of the foreign currency transaction^
  3. Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

*Participating banks include Affin Bank, AmBank, Bank Rakyat, Hong Leong Bank, MEPS' ATM, Bank Muamalat Malaysia & Maybank.

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee  will be debited to your card account as part of the foreign currency transaction

Activation/ deactivation of cards for overseas ATM withdrawal

  1. What is the Overseas ATM Cash Withdrawal feature?
    The overseas ATM cash withdrawal feature allows you to withdraw cash at overseas ATM with your ATM/Debit card. This feature needs to be activated before you can use it.

  2. Why do I need to indicate my travelling dates when I activate the overseas ATM cash withdrawal now?
    As an enhanced security feature to safeguard your account, you are required to indicate an activation start and end date to activate this feature. This helps to avoid the hassle of manually deactivating the feature when you return from overseas.

  3. Can I leave the overseas ATM cash withdrawal feature activated perpetually?
    We no longer offer perpetual activation of the overseas ATM cash withdrawal feature. From September 2017, you need to indicate an activation start and end date, with a maximum activation period of 12 months. You may set a new activation period closer to or upon the expiry of the current activation period to extend it.

  4. What are the ways to activate the overseas ATM cash withdrawal feature of my card and how long will it take?
    Please ensure that you have activated your card before you attempt to activate the overseas ATM cash withdrawal feature.

Via:

(processing time)

To Activate

OCBC Online Banking

(immediate)

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. Open navigation menu (top-left) > More servicesCard Services Manage overseas card usage.
  3. Key in the OTP (One-time Password).
  4. Under the Overseas ATM withdrawals column, check the box for the relevant card(s).
  5. Indicate activation start date and an end date.
  6. Key in the OTP.

OCBC Mobile Banking App

(immediate)

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. Select Menu > More services > Overseas card use.
  3. Key in the (One-time Password).
  4. Check the box under Overseas ATM withdrawals active for the relevant card(s).
  5. Indicate activation start date and an end date.
  6. Key in the OTP.

 

SMS Assist on OCBC Mobile Banking App

(Immediate*)

  1. Tap on the SMS Assist icon under ‘Services’ on the OCBC Mobile Banking app.
  2. Select Manage overseas cash withdrawal.
  3. Enter your particulars.
  4. Select Activate, and follow the steps accordingly.
  5. Tap on Compose SMS button and send SMS to 72323 or, if overseas, +65 9327 2323.
  6. Key in OTP and send, if applicable.*

SMS Banking

(immediate)

  1. Send an SMS to 72323, or if overseas, +65 9327 2323 with

ATM space <NRIC/Passport> space <Last 4 digits of card number> space <start date in DDMMYY> space <end date in DDMMYY> space <ACTIVATE>

Example: ATM S7612345X 1234 230917 231017 ACTIVATE

  1. Key in OTP and send, if applicable.*

This option is available for Singaporeans and Singapore Permanent Residents until further notice.

OCBC Contact Centre (via Phone Banking)

(within 1 day)

Please call 1800 363 3333, or if overseas, +65 6363 3333.

Form

(within 7 working days)

OCBC Branch

(immediate)

Visit your nearest OCBC Branch

OCBC Service Kiosk NEW!

(immediate)

 

Visit your nearest OCBC Service Kiosk (available at selected branch locations)

*If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

The overseas ATM cash withdrawal feature on your card will automatically expire on the end date selected by you while activating this feature. If you wish to deactivate it prior to expiry of the feature, you may do so via:

Via:

(processing time)

To Deactivate

OCBC Online Banking

(immediate)

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. Select Customer service > Overseas card use
  3. Key in the OTP (One-time Password).
  4. Under the Overseas ATM withdrawals column, uncheck the box for the relevant card.
  5. Key in the OTP.

OCBC Mobile Banking App

(immediate)

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. Open navigation menu (top-left) > More servicesCard Services Manage overseas card usage.
  3. Key in the OTP (One-time Password).
  4. Search for the relevant card and uncheck the Overseas ATM withdrawals active
  5. Key in the OTP.

SMS Assist on OCBC Mobile Banking App

(Immediate*)

 

  1. Tap on the SMS Assist icon under ‘Services’ on the OCBC Mobile Banking app
  2. Select Manage overseas cash withdrawal
  3. Enter your particulars.
  4. Select Deactivate, and follow the steps accordingly.
  5. Tap on Compose SMS button and send SMS to 72323 or, if overseas, +65 9327 2323.
  6. Key in OTP and send, if applicable.* 

SMS Banking

(immediate*)

  1. Send an SMS to 72323, or if overseas, +65 9327 2323 with

ATM space <NRIC/Passport> space <Last 4 digits of card number> space <DEACTIVATE>

Example: ATM S7612345X 1234 DEACTIVATE

  1. Key in OTP and send, if applicable.*

This option is available for Singaporeans and Singapore Permanent Residents until further notice.

OCBC Contact Centre (via Phone Banking)

(within 1 working day)

Please call 1800 363 3333, or if overseas, +65 6363 3333.

Form

(within 7 working days)

OCBC Branch

(immediate)

Visit your nearest OCBC Branch

OCBC Service Kiosk NEW!

(immediate)

 Visit your nearest OCBC Service Kiosk (available at selected branch locations)

*If you have not registered for our SMS-OTP service, you will not need to enter OTP. The request will be processed within one working day.

  1. What is the earliest start date that I set? Is there a maximum activation period?

    You may set the Start date within 90 days from current date. The maximum activation period is 12 months from the Start date.

  2. Can I open an OCBC current or savings account with its ATM card and at the same time, request the Branch staff to activate the overseas ATM cash withdrawal feature for me?

    After you have opened an account, please approach the Bank Teller at the counter to activate the overseas ATM cash withdrawal feature of your card. Alternatively, you may use the options mentioned in Question 4 above.

  3. Do I need to register for any services before using the overseas ATM withdrawal activation feature?

    You only need to be registered for SMS-OTP or Vocal Password service as you will need to use it to complete the request.