Accounts

Accounts

Change personal details

1. Insert your OCBC ATM card.

2. Select "Other Services" after entering your PIN.

3. Select "Other Services".

4. Select "Update Contact Particulars".

Please note that this service is only applicable to savings, current, credit card and foreign currency call accounts.

Changes will take immediate effect.

Request for a cheque book

Cheque book application

Apply for your cheque book online on OCBC online banking or OCBC Mobile Banking app.

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect. Requests submitted after these times will take effect on the next working day.

 

OCBC Internet Banking

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Customer service” and select “Cheque services”
  4. Select “Cheque Book Request”

 

OCBC Mobile banking

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “Cheque services”.
  5. Select “Request for cheque book”.
  6. Follow the mobile banking instructions.

 

Note:

  1. We charge a fee of S$10 per cheque book for SGD cheque book.
  2. S$10 cheque book fee is waived for all Premier and Private Bank EasiSave accounts.
  3. Cheque book(s) will be delivered to your account mailing address via normal mail in 5 working days.
  4. If you need a cheque book urgently, please call us at 1800 363 333 before 10am for same day delivery between 2.30pm to 6pm, or before 3.30pm for next day delivery between 9am to 6pm. This arrangement is available between Mondays and Fridays, excluding public holidays.

 

You can also apply for OCBC Deposit / Plus! Deposit Accounts by completing the cheque book request form.

Lost cheque / cheque book

Cheque book application

Apply for your cheque book on OCBC Deposit / Plus! Deposit Accounts by completing the cheque book request form.

Apply for your cheque book on Plus! Savings / NTUC-OCBC Starter account here.

 

Online banking

1. Login to online banking

2. Enter your access code, PIN and one-time password

3. Scroll over “Customer Service” and select “Manage Accounts”

4. Select “Stop Cheque Payment”

 

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

 

Phone banking

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press *3 and enter your phone banking access code and PIN followed by #

Select 1 for Balance and transaction

Select 1 for Balance

Select 2 for Banking Accounts and select account

Select 3 for Cheque Transaction

Select 3 for Stop Cheque

Enter cheque number

 

Requests submitted before 7pm (Mondays to Fridays), and 5pm (Saturdays) will take immediate effect.

Requests submitted after these times will take effect on the next working day.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

 

Requests submitted before 10pm daily will take immediate effect.

Requests submitted after 10pm will take effect on the next working day.

Status of issued cheque

OCBC Internet Banking

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over Customer service” and select “Cheque services”
  4. Click on the respective account and Select “Cheque Status Inquiry”

 

OCBC Mobile banking

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “Cheque services”.
  5. Select “Cheque status enquiry”.

Follow the mobile banking instructions.

To stop a cheque today, make sure you submit your request before 7pm Mondays to Fridays, and before 5pm on Saturdays. Requests submitted after these times will be completed the next business day.

A fee of S$15 is charged to stop a cheque and S$30 to stop a series of cheques.

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time password

3.Scroll over “Mailbox” and click on “Compose Mail”

  1. Be informed on cheque status after the cheque has been presented to the bank.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

Be informed on cheque status after the cheque has been presented to the bank.

.

Terminate GIRO

1. How to terminate your GIRO payment arrangement?

OCBC Internet Banking

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Payments & Transfers” and select “GIRO services”
  4. Select “GIRO arrangements”
  5. Search for the GIRO arrangement under the current or saving account it is paid from
  6. Select “GIRO arrangement” and click “Terminate”

Mobile Banking

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “GIRO services".
  5. Select “View or terminate GIRO”.
  6. Follow the mobile banking instructions.


You can also go to any of our branches or call us at 1800 363 3333

Note:

  1. You can only terminate GIRO arrangements that are currently active.
  2. The online termination service is available daily between 5am to 9.30pm. If you submit instructions between 9.30pm to 5am, this instruction will not be processed and you will need to submit again.
  3. If your OCBC credit card bills bear the same reference number as your NRIC/FIN/Passport, once you terminate one GIRO arrangement, the arrangements for all these cards will also be terminated.
  4. Terminated’ GIRO arrangements will only be show on INB/MB for up to 6 months and thereafter it will be auto deleted from the INB/MB.


2.  When will the termination take effect?
If you terminate any GIRO arrangement online, the termination is immediate. Please be reminded to pay any outstanding payment to the billing organisation through other payment means.

Returned / bounced cheque

As a payee, you will receive an Image Return Document (IRD) with the reasons for the returned / bounced cheque. For reason codes 1-7, you will be able to re-present the IRD for payment or approach the payer for alternative payment.

Stop cheque payment

You can stop your cheque payment through OCBC online banking or OCBC Mobile Banking app.

 

OCBC Internet Banking

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Customer service” and select “Cheque services”
  4. Click on the respective account and Select “Stop Cheque Request”
  5. Be informed on cheque status after the cheque has been presented to the bank.

 

OCBC Mobile banking

  1. Login to mobile banking.
  2. Tap on the menu bar on the top left of the screen.
  3. Tap on “More services”.
  4. Select “Cheque services”.
  5. Select “Stop cheque payment”.
  6. Follow the mobile banking instructions.

Validity period of cheques

Cheques are valid for 6 months from date of issuance, unless a shorter period is otherwise stated on the cheque. If you hold an expired cheque, please contact the payer to obtain a replacement cheque.

Request for banking statement

Online banking

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Click on the required account number and select “View eStatement”
  4. Select “Account Type” and “Month” to view
  5. Note: The account is required to be tagged to your online banking service.

 

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time-password
  3. Scroll over “Mailbox” and click on “Compose Mail”
  4. You will receive the banking statement within 7 working days via mail.

 

Branch

Locate branch

You will receive the banking statement within 7 working days via mail.

Make a new SGD fixed deposit placement

Branch

Locate branch

Placements will be processed immediately.

 

Online banking

To place a fixed deposit online, you need to have an existing savings or chequing account, as well as a fixed deposit account with us.

 

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Select the “Time Deposit”. On the tooltip that pops out, select "Place new deposit"
  4. Select the Time Deposit account number for the new placement.
  5. Select the currency and indicate the amount
  6. Select the term
  7. Select the funding amount
  8. Read and agree to the terms and conditions
  9. Preview the placement details and indicative interest rate and click “Next”
  10. The placement will be processed and indicated in the Time Deposit Account

 

Fixed deposit placement hours:

SGD: Mondays to Saturdays, 10am to 9.30pm

For foreign currency: Mondays to Saturdays, 10am to 9.59pm

Placement done outside of the above hours will be processed the day following the placement, excluding Sundays & public holidays.

The interest rates are indicative and may change between the time you make an online placement request and the actual processing of the request.

 

Online banking secured email

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Mailbox” and click on “Compose Mail”

The Time Deposit placement will take effect in 2 working days.

 

Customer service centre

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

For the fixed deposit to be valued on the same day, submit your request before 4pm (Mondays to Fridays). Requests submitted after these times will be completed the next business day.

Withdraw SGD fixed deposit

Branch

Locate branch

Withdrawals will take immediate effect.

 

Customer service centre

To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

 

Dial 1800 363 3333

or (65) 6363 3333 if overseas

Select language

Press 0 and select 2 for Banking

Withdrawals will take effect in 1 working day.

 

Online banking secured email

To withdraw an SGD Fixed Deposit, you need to have an existing savings or chequing account.

  1. Login to online banking
  2. Enter your access code, PIN and one-time-password
  3. Scroll over “Mailbox” and click on “Compose Mail”

Apply for remittance

Online banking

 

  1. Login to online banking
  2. Enter your access code, PIN and one-time password
  3. Scroll over “Payment and Transfer”
  4. Select “Transfer Funds”
  5. Select “to a bank account overseas (including overseas OCBC accounts)”
  6. Select “Add account” to add payee account details.
  7. Complete all details and key in the one-time password for the payee account to be added.
  8. Select the account to transfer funds from
  9. Indicate the remitting currency and amount
  10. Select the relevant party who will bear the charges
  11. Click “Next” to preview and “Submit” to complete the remittance request

Applications will take immediate effect.

 

Branch

Locate branch

Applications will take immediate effect.

Link/Delink account to Online Banking

You can manage your accounts for access and transactions via OCBC Online Banking. To link / delink your accounts to OCBC Online Banking,

 

Via OCBC Internet Banking (desktop):

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. On the top menu, select "Customer Service" > “Account & Cheques” > “Manage accounts on Online banking".
  3. Select your accounts to link or delink.
  4. Click “Next” to proceed and complete your request.

 

Via OCBC Mobile Banking app for iPhone / Android:

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. On the top left, tap on the menu icon > "More services" > “Manage accounts to Online Banking”.
  3. Select your accounts to link or delink.
  4. Tap “Confirm” to proceed and complete your request.

 

Via OCBC Mobile Banking app for iPad:

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. Tap on the left menu > “Other services" > "Manage accounts on Online Banking".
  3. Select your accounts to link or delink.
  4. Tap “Confirm” to proceed and to complete your request.

Link/Delink account for use at ATMs and for NETS purchases

You can manage accounts for use with your cards for use at ATMs and for NETS purchases. To manage linking or delinking of accounts,

 

Via OCBC Internet Banking (desktop):

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. On the top menu, select "Customer Service" > “Cards” > “Manage accounts to ATM use”.
  3. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card.
  4. Click “Next” to proceed and complete your request.

 

Via OCBC Mobile Banking app for iPhone / Android:

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. On the top left, tap on menu icon > "More services" > “Card Services” >“Manage accounts for ATM use”.
  3. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card.
  4. Tap on “Confirm” to complete your request.

 

Via OCBC Mobile Banking app for iPad:

  1. Login with your OCBC Online Banking Access Code and PIN.
  2. On the top left, tap on menu > “Other services" > “Manage accounts for ATM use”.
  3. Select your card (ATM/debit/credit) and your current/savings account(s) to link or delink to the selected card
  4. Tap on “Confirm” to proceed and complete your request.