OCBC Bank

Migration to EMV Smart Chip Cards

EMV is a global security standard for chip card technology that will progressively replace your magnetic stripe cards. Chip cards can hold more identity data and are safer. Data stored in the chip is encrypted and therefore are highly resistant to cloning.

Q1 What is EMV?

EMV stands for Europay MasterCard Visa, the global standard for chip-based transactions. It is a joint effort between Europay, MasterCard and Visa to ensure security and global interoperability so that Visa and MasterCard cards can continue to be accepted everywhere.

Q2 What are the benefits of having the OCBC EMV Smart Chip Card?

With the EMV Smart Chip Card, your card is protected against ‘skimming’ or replication of the magnetic stripe contents. You can rest assured when making your purchases as the improved security features will protect your card against any potential fraudulent activities.

Q3 What happens at the point of payment?

When an EMV Smart Chip Card is offered as payment for goods and services, it is inserted into a Smart Card reader. Upon approval, you will sign on the approval charge slip to complete the purchase transaction.

Q4 MAY I use the OCBC EMV Smart Chip Card for online purchases as well as at ATMs?

Yes, you can use your EMV Smart Chip Card for online purchases and at ATMs. You will require your 6-digit PIN for ATM usage. If you have forgotten your PIN, please call us at 1800 363 3333 or (65) 6363 3333 (Overseas) to request for a new PIN.

Q5 Which OCBC Cards will be issued/renewed with an EMV Smart Chip Card?

From 11 March 2008 onwards, all renewal, replacement and new cards issued for the OCBC Platinum MasterCard and OCBC Visa Gold Card have an EMV Smart Chip embedded. We are progressively sending out
EMV Smart Chip Cards to our Cardmembers in phases and will notify you when your OCBC Card(s) is due for conversion.

Q6 What should I do if my OCBC EMV Smart Chip Card has been misplaced?

Please inform the Bank immediately. You can call our Contact Centre at 1800 363 3333 or (65) 6363 3333 (Overseas) for a replacement card.